Tikona Internet — Not able to use internet from 11th May 2015. They are not resolving my problem nor giving waiver discount on bill

Address:

Thane, Maharashtra

I am not able to use Tikona internet from 11th May 2015 to till. Whenever i call to customer care they are not registering my complaint some time they say maintainance activity are going on some time they say your problem will be solve in two hours. Some time they say you will recieve return call from technical team in 24 hours. But still they are not solving my problem. I got frustrated to call them back to back. Whenever i ask them to give me waiver they declined to giving me waiver. I have also send so many complained mail regarding poor connection on [protected]@tikona.in but still i did not got any response mail or call from technical team. Nor they send any technical engineer for resolving issue. I have compalined regarding disconnection request on 24th May 2015 before billing cycle start from 26 on every month they give me this id - 1-[protected]. They have also send me mail for in 15 days process they will disconnect my internet. But why then they send me advance bill for 30 days. Tikona send me advance bill on 2-June-2014 for 26 May 2015 to 25 June 2015. They are not giving me exact date for internet disconnection nor resolving my problem. They have also taken 785.4 rupees in advance payment. Please help me. My Tikona User Id - [protected]. My name is Gaurav Jain and my email id - gaurav.[protected]@rediffmail.com