[Resolved] Tikona — Regarding bill amount

pankaj1192

from Hyderabad, Telangana

Address:	Indore, Madhya Pradesh, 452018
Website:	www.tikona.in

I am pankaj verma. i have taken a connection from tikona broadband on the name of my sister Priya Verma. in the month of may. I stopped using the internet near about 13may2016, & every 15th of month the bill cycle get renewed.. so therefore i called to tikona customer care at near about 15th may to stop my services. & they register the same. but the service got stopped on 23may.2016.
So they have made the bill for bill cycle from 15th may to 23rd may of 275rs nearly.
whereas i didn't use the internet after 13th may. i paid the amount of bill cycle till 15th may..
& i am not using the services from 13th may. then why should i pay the money for the bill cycle of 15th may to 23rd may..
Now what they are doing. they are messaging me & sending me mails regarding to pay the bill from last 6 months & every month they increase 100rs. amount...
& now they have made 776.42 rs. amount..till november
kindly please help me out i have frustrated because of this.
my airtel User ID- [protected]
On the Name of- Priya Verma.
please reply me with the solution for this on my contact number..which is below..
Pankaj Verma
[protected]@gmail.com
[protected]

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Jan 17, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2016

Tikona Digital Networks Customer Care's response Dear Ms. Verma,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

Dec 02, 2016

Updated by pankaj1192 I don't want to pay any amount because i didn't use the internet after 13th may. even i had given the token money 500rs. when i took connection.. .then why should i pay..?

Verified Support

Dec 06, 2016

Tikona Digital Networks Customer Care's response Dear Ms. Verma,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care