Tikona — Threatening calls | |||||
I am making a complaint regarding Tikona broadband. I stopped using tikona broadband services in the month of April 2015 last, and requested disconnection on 15th may 2015 through mail and tell them there was no interaction between me and tikona so kindly disconnect my connection. In spite of that they did not disconnect and few days back I got a call telling himself that he is a advocate and threat me that i have to pay the amount of Rs. 1800 pending amount or else I have to undergo legal proceedings. After that I contacted tikona customer care and they tell me that my disconnection is done and please ignore calls and messages from tiokna. And then Yesterday another guy called me telling himself Advocate from mumbai that I have to pay pending amount of Rs.2800. please I want to get rid of this tikona services kindly help me and take some strict action towards tikona broadband. My Tikona service Acount *BAN –[protected]. Service Id-* [protected] Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Mr. Faiz,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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But what was not resolved was the main issue -- the time we convey to disconnect till the action happens.
It appears that anytime you tell them for disconnection, that time would always be part of latest billing cycle.
so you'd still end up getting the last bill -- but you'd expect no bill. this is the problem
The right thing from our end is to plan the disconnection in advance and tell them so. One should keep 15 days of advance notice before disconnection.
Also one should read the rules and regulation terms while opening an account.
My advice would be, talk to them and pay the last bill amount. and take ack.
there is no point fighting over this further.