Tikona — Ticket 1-[protected] :Connection not working for last 7 Days

Dear Varun,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAP0035 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Hi Tikona Team,

My user id is [protected]

Thanks,
Varun Taneja

Hi Tikona Team,

Any update on TIKAP0035 . I haven't got any call email from you regarding issue resolution.

Thanks,
Varun Taneja

Hi Tikona Team/Nair,

I got a call from Mr.Singh Tikona office delhi today . He didn't provide his employee id and told he doesn't have it as he just joined a month back.

Issue is that he still said that Engineer cannot come today as he is busy and he'll come probably tomorrow. On top of it, he cannot confirm that it will be resolved by tomorrow.

As told earlier, please let me know procedure of refund and cancellation .

Such pathetic service .Please learn from companies like Airtel which resolve issue in a day.

Thanks,
Varun Taneja

Dear Varun,

Greetings from Tikona.

Please be assured that your concern listed Apr 1, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Team,

That is the main problem I just get assurity from helpdesk but no followup and resolution .Also concern was raised not on 1st april but 9 days back, please refer email sent to your listed helpdesk id and helpdesk numbers.

And thanks to your lovely support one more day is gone with the same old statements our engineer will be sent etc etc...

Thanks,
Varun Taneja

Tikona team,

Thanks for assuring again .I have been listening the same for last 9 days .

One more days is over with your favourite line "We have escalated" . Seriously if escalated issues are not resolved in 9 days the you are the fastest resolution internet providers. Tikona surely doesn't understand meaning of escalation and customer care .

Thanks,
Varun Taneja

Hi Tikona Team,

Another day ended with no resolution .Tikona team when would your engineer wake up . If this is escalation mode resolution speed what is your normal resolution time?????

Thanks,
Varun Taneja

Hi Tikona Team,

Your Engineer came finally . Now the issue is that he said he cannot resolve it because there is a satellite issue . It cannot be resolved due to satellite position at low height. Not sure which old age technology is being used.

Also adding to that he said it would be taken care by Mumbai team and they would call me to let me know refund procedure. I didn't get any call . Please call me to close this issue.

Thanks,
Varun Taneja

Dear Mr. Taneja,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care