Toshiba India — Service not provided and more than one month over

Address:

Kolkata, West Bengal, 700074

Dear Sir / Madam

Please find below about my complain and correspondence regardin my Toshiba 29" LED TV which is under warranty.

From: "tamal halder"
Sent: Thu, 27 Oct 2016 22:31:04
To: "[protected]@toshiba-india.com"
Subject: Re: No after sales support for 29'LED TV of Toshiba

Mr. Manoj Sharan

This is quite unfortunate that after reply of your this mail on 18.10.16, not a single communication was received from your end till date.

And also no proper action was taken by yourself.

Unfortunately the service engineer attend with the spare (smps) which he told to be replaced on his first visit.

But after replacing the same, he again told that now the panel has to be replaced.

He took some photographs in my wife's mobile and asked her to whattsapp that to their service centre.

It is found that, on his first visit which I told him is correct. I told him to replace the set because as I suspected that he will again tell something new to be replaced and my set will be not properly rectified or he may not be able to it in running condition.

My wife wrote down in his service book to replace the same.

Already one month and seven days over of non functioning of my TV set.

I am enclosing the photographs which I have not sent to the service centre (which that engineer took in my wife's) mobile and also the comment given by my wife.

It is really horrible that the performance of Toshiba India is like that.

Now you tell me what to do ? And what you have been done if you were in my position and was facing the same ?

You are forced me to go to the Consumer Forum against you.

Waiting for your early response and action please.

Regards,

Tamal Halder

From:
Sent: Mon, 17 Oct 2016 14:16:18
To:
Subject: Re: No after sales support for 29'LED TV of Toshiba

Dear Customer,

Thank you for contacting Toshiba India Support Helpdesk.

This is in reference to your email regarding the issue with Toshiba product .

Kindly accept our sincere apology for the delay in resolution . Rest assured, your request is already escalated to the to the concerned department and your LED part ordered by service centre. Please wait after receiving the part service engineer will visit at your place .

For any further assistance write us at [protected]@toshiba-india.com .

Thank you for choosing Toshiba.

Looking forward for an everlasting and valued relationship.

Regards,

Manoj Sharan

Toshiba India Call Center - 8AM to 10PM - All Days (Except Selected Public Holidays)
[protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 15 October 2016 PM 05:27
To: (TIPL)CPCall
Subject: Re: No after sales support for 29'LED TV of Toshiba

First of all thanks for your response.
I am fade up with your service as I along with my family can not see any TV programme since 20th of September.
I better request you to replace the set or please arrange to back my money.
Hope I will get better support from any other brand.
For your information that, at the time of purchase the sales people were repeatedly try to convince me not take take TOSHIBA brand TV, but I was adamant about the brand TOSHIBA. I am also another TV of same model 32" .
Hope you will understand that how you are loosing your reputaion.
Please do the needful at the earliest & oblige.
Regards,
Tamal Halder

From:
Sent: Sat, 15 Oct 2016 14:10:02
To:
Subject: Re: No after sales support for 29'LED TV of Toshiba

Dear Customer,

Thank you for contacting Toshiba India Support Helpdesk.

This is in reference to your email regarding the issue with Toshiba product .

Kindly accept our sincere apology for the delay in resolution . Rest assured, your request is forwarded to the concerned department, they will get back to you shortly .

For any further assistance write us at [protected]@toshiba-india.com .

Thank you for choosing Toshiba.

Looking forward for an everlasting and valued relationship.

Regards,

Manoj Sharan

Toshiba India Call Center - 8AM to 10PM - All Days (Except Selected Public Holidays)
[protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 13 October 2016 PM 10:46
To: (TIPL)CPCall; [protected]@nic.in
Subject: No after sales support for 29'LED TV of Toshiba

Dear Sir / Madam,

I have purchased TOSHIBA 29” LED TV (Model – 29P2305ZE) Serial No.E09X13H01698C1 from Khosla Electronics Pvt. Ltd., Nagerbazar Shop on 07.06.2014
.
This TV is for 3 years warranty.

From 20.09.2016 this particular TV is giving problem that no picture is coming that is we can not see the picture (the screen is blank) but we can hear the sound.

On 22.09.2016 at 3:35 PM, I have contacted Customer Care ([protected]) and the person docket my complain and said that the complain will be attended within 48 hours. But after 48 hours over, there was nobody attend nor any calls from the Toshiba India regarding the complain.

Again on 26.09.2016 I have further contacted Customer Care ([protected]) by giving docket no.- SR No.- TIPLSR9H0035618, then from that end they have provided me a phone no. [protected] of Techno Plaza (Authorised Service Provider) and told me the same that will be attended the complain within 48 hours. I personally rang up in that number and told everything about my complain and request them to attend at the earliest. But from 26th to 30th of September 2016, I repeatedly call the service provider to attend my complain but on 30th September at 12:35 PM one person named Mr. Samar Chakraborty on behalf of Techno Plaza attended my complain. After inspecting the problem he told that there is SMPS problem, which is to be replaced and that will take 7 to 10 days time as because the parts will be coming from the Company Head Office only. I also request him to replace the set after hearing the long process of service support, he denied.

I asked Mr. Chakrborty that, if after changing the SMPS the problem will not settled, then what they will do ? He has no answer to my question.

I along with my family member can not see the TV programmes from last 20th of September, it is already 24 days over and going to complete 1 month very soon. Now my question is that as a reputed International Brand TOSHIBA is giving such kind of after sales support to the customers ?? As me and my family can not see the TV programmes, who will compensate this period ??

Why a Customer will suffer this sort of problem fro a reputed Brand like Toshiba ?

I further request to replace the same at the earliest, when they are unable to give support within a minimum time period.

Regards,

Tamal Halder
[protected]

Encl. :
Scanned copy of Original Invoice along with Warranty Card