[Resolved]  Trai — Weak Airtel Network Signals at Upkar Apartments, Mayur Vihar Phase-1 Extension, Delhi -110091

Address:

New Delhi, Delhi

Dear Sir/ Madam, I am a dedicated customer of Airtel mobile networks wide my mobile number: [protected] along with six other mobile connections. I shifted my residence from 160-C Pocket-1, Mayur Vihar, Phase-1 to C-89, Upkar Apartments, Mayur Vihar Phase-1 Extension, Delhi-110091 on 3rd October 2014. Eversince the day I shifted I had problems with the signals of Airtel Networks which I brought into their notice instantly, I have made complaints to them on mail as well on their mobile numbers too. I wish to inform your goodself that post my initial complaint to them, their network technical team member Rafique visited my residence to check the signals. He found the signals to very bleak and weak which was confirmed to me by him instantly and also mail received from their customer care. I was promised that a Repeater will be installed at my residence which will not only enhance the signals but also the other services like Internet, etc will be hassle free. Post that there was not communication from their side. I again pursued with them and yet again a Technical team of two member visited to confirm the loss of signals of Airtel Networks. I was subsequently given a mark down on my mobile bill for Rs.1000/- ( one thousand only) with an assurance the within the next 45-60 days a tower will be in place which will take care of the loss of signals. Since the assurance was from National Appellate team's senior member ( Satish Pathak), I did not check back for a month. I wrote a mail to Satish/ Shikha/ Ranjana of national appellate team on 3rd January 2015 wishing them New Year and also wanted to know of the development of the tower. I was not only disappointed by what Satish wrote back but also looked in no mood to resolve my grievance who is one of their dedicated customer.In the mail, I have been cited all technical confirmation and obligation to TRAI. I am herewith pasting below the immediate dates mail along with the trail mail of promises and assurance for your perusal. I wish to put this on records that I want the Airtel signals at my residence and also to resolve all issues because of which I am unable to make or receive calls and also make use of Internet services for which I am paying them without fail every month. Kindly look into the matter on top priority and get my issue resolved. Looking forward to hear from you. Regards G Arun Kumar C-89, 1st Floor, Upkar Apartments, Mayur Vihar Phase-1 Extension, Delhi-110091 [protected] [protected][protected][protected][protected][protected]------- Net Jan 3 (2 days ago) to me Dear Mr. Kumar, This is in reference to your email dated 03rd January 2015 wherein you have highlighted concern for weak network coverage. We understand and appreciate the concerns raised for network indoor coverage at your premises Upkar Apartment, Mayur Vihar, Phase-1 extension, New Delhi-110091. At the very outset we would like to state that it is our continuous endeavor to provide the high quality service to the satisfaction of all our customers. It may happen in few instances that despite our best efforts we may not be able to provide adequate coverage in some of the areas or places due to the inherent limitations of wireless communication networks as the RF signals get attenuated while traveling and more due the other topographical factors like building material used in construction of the building, thick walls, foliage, thick vegetation, street orientation, geography of the area etc. It is noteworthy to mention that the licensor, Department of Telecommunication (DoT) has set the roll out obligation to cover 90% of the city/ metro for the service providers after due consideration of all the facts. We have already met the roll out obligations and are providing the quality service to our customers. The quality of service is being monitored against the specified benchmarks by Telecom Regulatory Authority of India (TRAI) on regular basis and results are published on its website as well. Your feedback acts as the roadmap for our planning and decisions on network deployment and we have noted your address for the same. Network enhancement involves clearance and approvals from local authorities and owing to some external factors it may not be possible to provide you a specific time frame for resolving your specific concern. If you have any further queries/concerns, please contact us at [protected]@airtel.com or call at [protected]. We will make every effort to revert with a resolution as soon as possible. Regards, Satish Pathak Customer Services bharti airtel limited From: Arun Kumar [mailto:[protected]@gmail.com] Sent: Saturday, January 03, 2015 1:47 PM To: Net Subject: Re: Regarding airtel mobile number [protected] Thank you Satish for writing back. I am but sad to re-word your words to me on phone that within 45-60 days the tower will be up in our Vicinity and will have strong signals in terms of voice and internet. It upsets me that India's ace mobile network service provider Airtel is unable to provide solution to a genuine issue/ grievance pointed, felt and confirmed by your network team. I trust you will agree with me that it is really a test of patience and loyalty I am going thru along with other 6 mobile connections within my house. Please compensate and also give a timeline by which the same is resolved. Looking forward to hear from you in positive. Regards Arun Kumar Sent from my iPhone On 03-Jan-2015, at 1:36 pm, Net <[protected]@airtel.com> wrote: Dear Mr. Kumar, This is in reference to your email dated 01st January 2015 wherein you have highlighted concern for weak network coverage. With respect to the mentioned complaint against the weak network coverage at your residence, a network survey has already been conducted at Upkar Apartment, Mayur Vihar, Phase-1 extension, New Delhi-110091. We would like to inform that the concern highlighted has been taken as an input for future planning and currently, this is the best network coverage available. We request your patience and co operation in this regard. If you have any further queries/concerns, please contact us at [protected]@airtel.com or call at [protected]. We will make every effort to revert with a resolution as soon as possible. Regards, Satish Pathak Customer Services bharti airtel limited From: Arun Kumar [mailto:[protected]@gmail.com] Sent: Thursday, January 01, 2015 6:44 PM To: Appellate Del; National Escalations Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Satish/ Ranjana/ Shikha, New Year Greeting to all at Airtel Networks. I am taking this first day of the year as an opportunity to seek an updation on the weak signals becos of which I am facing failure in calls and also very weak or no internet at most of the times. I was promised by you all that within 45-60 days the tower will be erected becos of which I and my other number will receive enhanced and stronger signals both on voice as well as internet. You are requested to update me on the same and also please give a definite timeline of the activity becos of which we have been facing harassment o f non receiving the calls or calls not getting thru from our friends, relatives and business associates. Regards, Arun Kumar C-89, Upkar Apartment, Mayur Vihar Phase-1 Extension, Delhi- 110091 On Sat, Nov 22, 2014 at 5:10 PM, <appellate.[protected]@in.airtel.com> wrote: Dear Mr.Kumar, This is with reference to your email dated 22th November 2014, regarding network issue on your airtel mobile number [protected]. On the basis of our discussion, we would like to inform you that as a onetime goodwill gesture we have provided you an adjustment of Rs.1123/- from our end on 22th November 2014 on your airtel mobile number [protected] and [protected]. For further queries, please do email us on the below mentioned e-mail id. ¿national.[protected]@in.airtel.com¿ Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Ranjana singh bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 22/11/2014 04:07:33 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Thank you for revert back, I fail to understand understand why the network issue is not resolved I am not given given a proper solution despite your network team's twice visit to my residence and my furnishing of mobile numbers other than mine in the living surroundings in the last three weeks to one month's time. I will appreciate a timeline and also exemption from making payments to Airtel Network as I am unable to use your services effectively for which I have been making payments without fail on time. Please revert back with a solution which will help me take it forward or advise a better solution. Regards Arun Kumar On Sat, Nov 22, 2014 at 2:15 PM, wrote: Dear Mr Kumar, This is with reference to our email dated 28th Oct 2014, wherein you complaint regarding network issue against your airtel numbers. On the basis of the survey done by our network team at problematic location we have found that there is some network issue and as of now the best possible network is given to you; however we are still working on the issue as a new site is required there; as soon as we will set a new site there your issue will get resolved.We request you to bear with us till then. Thank you for your cooperation and patience. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Shikha Kanaujia bharti airtel limited [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: [protected]@gmail.com Sent: 11/11/2014 03:53:10 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Mr Kumar, This is with reference to your email dated 8th Nov 2014, wherein you requested to install repeater for the network issue against your airtel numbers. Please be informed that we have forwarded your concern to the network team for the further actions require and will update you the status on the same. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours Sincerely, Shikha Kanaujia bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 08/11/2014 03:19:27 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Reference to our on going conversation and This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Arun Kumar <[protected]@gmail.com> Jan 4 (1 day ago) to Net Dear Satish, I do not agree with what you have said above and I feel that as a customer I am being cheated by Airtel Networks as I am continue to pay for the services which I am unable to use and there seems to be no efforts from your side to make it happen either except for these mails of pursuing a customer to stay on without any change or improvement in the services. On top of it I am being sited that the mandatory obligation of 90% coverage as set by TRAI is being met by your company and hence does not matter any more if I do not continue to be your customer as you are not any more interested in retaining a Loyal customer who continues to have such a bad experience in terms of network signals. Please go thru the trail mails of your colleagues ( Shikha, Ranjana and YOU) who had promised to fix the issue for your perusal. I am very disappointed by your statement and would use it at appropriate level to get my subject matter attended to and also show how important is a customer to you now or anymore. Of course I will surely take it up with TRAI and use your statements as benchmark of reply of my grievance and problems which remains unattended. Also please be informed that I will also address this matter to Sunil Mittal's office too. I am sure Airtel as a company will do anything to retain its customer and will not let them down. Thanks and regards Arun Kumar [protected][protected][protected][protected][protected] Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Inbox x appellate.[protected]@in.airtel.com 10/28/14 to me Dear Mr Kumar, This is with reference to our email dated 28th Oct 2014, wherein you complaint regarding network issue against your airtel numbers. As per your telephonic discussion with the undersigned please be informed that as per the survey done by our network team on your place we found some network issue and we are working towards the resolution of your concern; however we would request you to share us some more airtel numbers with registered address of the problematic location to install the repeater. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: [protected]@gmail.com Sent: 20/10/2014 10:29:30 AM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Mr Kumar, 17th Oct 2014 regarding inconsistent network coverage on your airtel mobile numbers. airtel has a very robust network and we have a state of the art infrastructure deployed to ensure continued services to our customers. Despite this, issues crop up in some cases due to several reasons: location of a building, topography, climatic conditions, handset quality, to list a few. We have registered your complaint. The Reference number is 58549084 Our network team will contact you soon. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 17/10/2014 10:05:09 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Thank you for a very prompt action. As discussed over the phone, I am herewith pasting below airtel mobile numbers ( Post Paid) being used by my family members who are also affected by the loss of network in the newly shifted house at C-89, Upkar Apartments, Upkar Apartments Cooperative Group Housing Society, Mayur Vihar Extension, Phase-1, Delhi-110091. S.no Airtel Mobile Number Name 1 [protected] G Arun Kumar 2 [protected] G Arun Kumar 3 [protected] Neeru 4 [protected] Lakshya Rao 5 [protected] G Arun Kumar 6 [protected] Neeru Trust the above said will help in resolving my grievances once for all. Thanks and looking forward to your reply and solution for a hassle free network. Regards Arun Kumar On Fri, Oct 17, 2014 at 5:19 PM, wrote: Dear Mr Kumar, This is with reference to email dated 16th Oct 2014 wherein you complained regarding network issue against your airtel numbers [protected]. As per your telephonic discussion with the undersigned dated 17th Oct 2014; please be informed that we require the numbers of airtel in which you are facing network issue at the same location. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Shikha Kanaujia bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 16/10/2014 02:42:11 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, It comes to me a shock that company like Airtel known for its services are shrugging away from the customer grievance and are not suggesting any alternate remedy to existing problem faced by its potential customer. I am, of course, very embarrassed that you are unable to provide any timeline or even solve the issue and want your customer to live with the existing problem and above all pay for the services which I am unable to use effectively as specified by your company. May I request you to suggest the remedial solutions to my existing issue or suggest way forward to have a hassle free mobile services for which you charge me every month. Regards Arun Kumar On Thu, Oct 16, 2014 at 1:18 PM, wrote: Namaste Mr Kumar, This is with reference to your email 14th Oct 2014 regarding network coverage on your airtel mobile [protected]. We at airtel, use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in city towards making it as extensive as possible. Inspite of our best efforts, there are times when it becomes very difficult to define the exact range of coverage. As a result, certain areas are prone to the problems concerning call drop. Unfortunately, at present, we do not have any plans to improve the coverage in those areas. Our network te This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Arun Kumar <[protected]@gmail.com> 11/8/14 to appellate.del Dear Shikha, Reference to our on going conversation and your Network team survey and report regards to inconsistent network at my place, as required by your company to install a repeater I am herewith furnishing below 12 numbers of mobile connection number of Airtel Network who also have been facing severe network problem at their end. As said below in the mail, I am very hopeful that the issue of the inconsistent network will come to an end post this mail. I will look forward to hear from you as how early the repeater can be installed for a better network coverage in and around the Upkar Society. I am also marking Dr. Kiran Bala, President, Upkar Cooperative Group Housing Society, Mayur Vihar Phase-1, Extension, Delhi-10091 for her any assistance or information. UPKAR APARTMENT, UPKAR COOPERATIVE GROUP HOUSING SOCIETY, MAYUR VIHAR PHASE-1, EXTENSION, DELHI-110091 S.NO NAME FLAT NUMBER MOBILE NUMBER 1 Mr. Deepak Vig C-65 [protected] 2 Renu Mathur A-32 [protected] 3 Pramod Kumar Singh A-19 [protected] 4 Rama Shankar Singh A-19 [protected] 5 Dr. Kiran Bala C-93 [protected] 6 D K Murari C-93 [protected] 7 R S ALHALWAT C-59 [protected] 8 S S JAFRI C-64 [protected] 9 KRISHNA ALHLAWAT C-59 [protected] 10 VIJAY KUMAR A-10 [protected] 11 M P VENKATACHALAM A-14 [protected] 12 R S DUA D-117 [protected] 13 G ARUN KUMAR C-89 [protected] 14 G ARUN KUMAR C-89 [protected] 15 NEERU C-89 [protected] 16 LAKSHYA RAO C-89 [protected] 17 G ARUN KUMAR C-89 [protected] 18 NEERU C-89 [protected] I now look forward to installation of Repeater and am sure will continue to enjoy the hassle free Airtel Network and its services. Thanking you in anticipation. Regards G Arun Kumar Dear Mr Kumar, This is with reference to our email dated 28th Oct 2014, wherein you complaint regarding network issue against your airtel numbers. As per your telephonic discussion with the undersigned please be informed that as per the survey done by our network team on your place we found some network issue and we are working towards the resolution of your concern; however we would request you to share us some more airtel numbers with registered address of the problematic location to install the repeater. Customer touch points: Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Replied Message[protected] From:appellate.[protected]@in.airtel.com To:[protected]@gmail.com Sent: 20/10/2014 10:29:30 AM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Mr Kumar, 17th Oct 2014 regarding inconsistent network coverage on your airtel mobile numbers. airtel has a very robust network and we have a state of the art infrastructure deployed to ensure continued services to our customers. Despite this, issues crop up in some cases due to several reasons: location of a building, topography, climatic conditions, handset quality, to list a few. We have registered your complaint. The Reference number is 58549084 Our network team will contact you soon. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Customer touch points: Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Arun Kumar <[protected]@gmail.com> 11/10/14 to appellate.del Dear Shikha, I had responded to your mail dated 8th November 2014, regards to area of problem ( location) and and exact problem too along with others in the society who are facing the issue of loss of Network or weak network in the residential flat and within the vicinity of Society. A network survey was done by Mr. Rafik of your company who also had confirmed on the weak signals and loss of Network in my residential flat. I am seeking an urgent solution to this as I am suffering not only workwise but also paying Airtel for the services which I had opted but is unable to make use of it. Please let me know as to when this issue is going to get resolved with a timeline. Regards appellate.[protected]@in.airtel.com 11/11/14 to me Dear Mr. Kumar, This is with reference to your undersigned email dated 10th November 2014, wherein; you complained regarding Network coverage issue against your airtel mobile number [protected] and others. Basis your email, we would like to inform you that on receipt of service request number 58549084, a survey was conducted in your area and maximum optimization has been done. Further, we have taken your address as an input for future planning and we will keep you updated on the same. We appreciate and value your feedback as this helps us in planning our future network augmentation. Further, we completely comprehend your viewpoint and sincerely apologize for the difficulty caused to you. We wish to assure you that we have registered your feedback regarding the services rendered. It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Gaurav Chouksey bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 10/11/2014 03:40:29 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, I had responded to your mail dated 8th November 2014, regards to area of problem ( location) and and exact problem too along with others in the society who are facing the issue of loss of Network or weak network in the residential flat and within the vicinity of Society. A network survey was done by Mr. Rafik of your company who also had confirmed on the weak signals and loss of Network in my residential flat. I am seeking an urgent solution to this as I am suffering not only workwise but also paying Airtel for the services which I had opted but is unable to make use of it. Please let me know as to when this issue is going to get resolved with a timeline. Regards Arun Kumar <b appellate.[protected]@in.airtel.com 11/11/14 to me Dear Mr Kumar, This is with reference to your email dated 8th Nov 2014, wherein you requested to install repeater for the network issue against your airtel numbers. Please be informed that we have forwarded your concern to the network team for the further actions require and will update you the status on the same. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours Sincerely, Shikha Kanaujia bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 08/11/2014 03:19:27 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Dear Mr Kumar, This is with reference to our email dated 28th Oct 2014, wherein you complaint regarding network issue against your airtel numbers. As per your telephonic discussion with the undersigned please be informed that as per the survey done by our network team on your place we found some network issue and we are working towards the resolution of your concern; however we would request you to share us some more airtel numbers with registered address of the problematic location to install the repeater. Customer touch points: Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Replied Message[protected] From:appellate.[protected]@in.airtel.com To:[protected]@gmail.com Sent: 20/10/2014 10:29:30 AM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Mr Kumar, 17th Oct 2014 regarding inconsistent network coverage on your airtel mobile numbers. airtel has a very robust network and we have a state of the art infrastructure deployed to ensure continued services to our customers. Despite this, issues crop up in some cases due to several reasons: location of a building, topography, climatic conditions, handset quality, to list a few. We have registered your complaint. The Reference number is 58549084 Our network team will contact you soon. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Customer touch points: Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Original Message[protected] From:[protected]@gmail.com To:appellate.[protected]@in.airtel.com Cc: Sent: 17/10/2014 10:05:09 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Thank you for a very prompt action. As discussed over the phone, I am herewith pasting below airtel mobile numbers ( Post Paid) being used by my family members who are also affected by the loss of network in the newly shifted house at C-89, Upkar Apartments, Upkar Apartments Cooperative Group Housing Society, Mayur Vihar Extension, Phase-1, Delhi-110091. S.no Airtel Mobile Number Name 1 [protected] G Arun Kumar 2 [protected] G Arun Kumar 3 [protected] Neeru 4 [protected] Lakshya Rao 5 [protected] G Arun Kumar 6 [protected] Neeru Trust the above said will help in resolving my grievances once for all. Thanks and looking forward to your reply and solution for a hassle free network. Regards Arun Kumar On Fri, Oct 17, 2014 at 5:19 PM, wrote: Dear Mr Kumar, This is with reference to email dated 16th Oct 2014 wherein you complained regarding network issue against your airtel numbers [protected]. As per your telephonic discussion with the undersigned dated 17th Oct 2014; please be informed that we require the numbers of airtel in which you are facing network issue at the same location. Customer touch points: Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Your's Sincerely, Shikha Kanaujia Arun Kumar <[protected]@gmail.com> 11/17/14 to appellate.del Dear Shikha, Reference your mail below and survey by your network team member Rafiq khan, I haven't heard any further progress or solutions to my existing problem of inconsistent signals. It is only becoming bad to worse and I feel my issue is not resolved and above all I continue to pay for the services which I am unable to use effectively. Please let me know as to when the repeater will be installed at my place so as to have a hassle free Airtel network. Or please provide alternate solution to this along with credits to my existing bill which I have paid. Regards Arun KUMAR Sent from my iPhone appellate.[protected]@in.airtel.com 11/22/14 to me Dear Mr Kumar, This is with reference to our email dated 28th Oct 2014, wherein you complaint regarding network issue against your airtel numbers. On the basis of the survey done by our network team at problematic location we have found that there is some network issue and as of now the best possible network is given to you; however we are still working on the issue as a new site is required there; as soon as we will set a new site there your issue will get resolved.We request you to bear with us till then. Thank you for your cooperation and patience. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Shikha Kanaujia bharti airtel limited [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: [protected]@gmail.com Sent: 11/11/2014 03:53:10 PM This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Arun Kumar <[protected]@gmail.com> 11/22/14 to appellate.del Dear Shikha, Thank you for revert back, I fail to understand understand why the network issue is not resolved I am not given given a proper solution despite your network team's twice visit to my residence and my furnishing of mobile numbers other than mine in the living surroundings in the last three weeks to one month's time. I will appreciate a timeline and also exemption from making payments to Airtel Network as I am unable to use your services effectively for which I have been making payments without fail on time. Please revert back with a solution which will help me take it forward or advise a better solution. Regards Arun Kumar <[protected]@gmail.com> 11/22/14 to ombudsperson Dear Sir/ Madam, After almost a month long exchange of mails and telephonic conversation with your Appellate and Network team, I am forced to escalate my grievances to you regards to inconsistent Networks signals and no solution from the team. I have been an ardent Airtel Network customer and has believed in your network and services and that reflects in the very fact that I have 6 mobile connections at my home and has never faced any issue or problem. Ever since I shifted my residence to C-89, Upkar Apartment, Mayur Vihar Phase-1 Extension, Delhi -110091 from 160-C Pocket-1, Mayur Vihar Phase-1, Delhi-110091 wef 3rd November 2014, I have been consistently been facing network problem and brought this to customer care and them to Appellate team followed by surveys by your Network team who have confirmed me of inconsistent Network at my residence and near by area. I was told that if I could furnish more that 15 numbers of Airtel customers who are facing such inconsistent network problem, then Airtel will install a Repeater and enhance and boost the signals at my home and surroundings. I have furnished more than 15 numbers of such dissatisfied customers who are facing issues of network with your network to your Appellate and Network, but all in vain as the timeline and solution to the issue kept going ahead and never was addressed with any concrete solution. Today, I got a call from the Network team that they would waive off of Rs.1000/- each on two numbers o[censored]sage that too one time but with no time frame and solution interim too. I am forced to take this subject matter on this highest level as I feel cheated and robbed of my confidence in the network and services of Airtel but also feel that i have been paying for the services opted by me which has been dismal in its working. I look forward to a quick response and solution and reinstatement of faith and confidence I have in Airtel Network and also compensate all my numbers till the time solution is made effective for good usage of your network and its affective services to me. Regards G Arun Kumar [protected] appellate.[protected]@in.airtel.com 11/22/14 to me Dear Mr.Kumar, This is with reference to your email dated 22th November 2014, regarding network issue on your airtel mobile number [protected]. On the basis of our discussion, we would like to inform you that as a onetime goodwill gesture we have provided you an adjustment of Rs.1123/- from our end on 22th November 2014 on your airtel mobile number [protected] and [protected]. For further queries, please do email us on the below mentioned e-mail id. ¿national.[protected]@in.airtel.com¿ Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Ranjana singh bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 22/11/2014 04:07:33 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Thank you for revert back, I fail to understand understand why the network issue is not resolved I am not given given a proper solution despite your network team's twice visit to my residence and my furnishing of mobile numbers other than mine in the living surroundings in the last three weeks to one month's time. I will appreciate a timeline and also exemption from making payments to Airtel Network as I am unable to use your services effectively for which I have been making payments without fail on time. Please revert back with a solution which will help me take it forward or advise a better solution. Regards Arun Kumar This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Arun Kumar <[protected]@gmail.com> 11/22/14 to national.escal. Dear Sir/ Madam, After almost a month long exchange of mails and telephonic conversation with your Appellate and Network team, I am forced to escalate my grievances to you regards to inconsistent Networks signals and no solution from the team. I have been an ardent Airtel Network customer and has believed in your network and services and that reflects in the very fact that I have 6 mobile connections at my home and has never faced any issue or problem. Ever since I shifted my residence to C-89, Upkar Apartment, Mayur Vihar Phase-1 Extension, Delhi -110091 from 160-C Pocket-1, Mayur Vihar Phase-1, Delhi-110091 wef 3rd November 2014, I have been consistently been facing network problem and brought this to customer care and them to Appellate team followed by surveys by your Network team who have confirmed me of inconsistent Network at my residence and near by area. I was told that if I could furnish more that 15 numbers of Airtel customers who are facing such inconsistent network problem, then Airtel will install a Repeater and enhance and boost the signals at my home and surroundings. I have furnished more than 15 numbers of such dissatisfied customers who are facing issues of network with your network to your Appellate and Network, but all in vain as the timeline and solution to the issue kept going ahead and never was addressed with any concrete solution. Today, I got a call from the Network team that they would waive off of Rs.1123 on two numbers o[censored]sage that too one time as good will gesture with no time frame and solution interim and permanent too. The mail is attached for your kind perusal along with all trail mails till date. Arun Kumar <[protected]@gmail.com> Jan 1 (4 days ago) to appellate.del, national.escal. Dear Satish/ Ranjana/ Shikha, New Year Greeting to all at Airtel Networks. I am taking this first day of the year as an opportunity to seek an updation on the weak signals becos of which I am facing failure in calls and also very weak or no internet at most of the times. I was promised by you all that within 45-60 days the tower will be erected becos of which I and my other number will receive enhanced and stronger signals both on voice as well as internet. You are requested to update me on the same and also please give a definite timeline of the activity becos of which we have been facing harassment o f non receiving the calls or calls not getting thru from our friends, relatives and business associates. Regards, Arun Kumar Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Inbox x Arun Kumar <[protected]@gmail.com> 11/6/14 to appellate.del, kiranbmurari Dear Shikha, Reference to our on going conversation and your Network team survey and report regards to inconsistent network at my place, as required by your company to install a repeater I am herewith furnishing below 12 numbers of mobile connection number of Airtel Network who also have been facing severe network problem at their end. As said below in the mail, I am very hopeful that the issue of the inconsistent network will come to an end post this mail. I will look forward to hear from you as how early the repeater can be installed for a better network coverage in and around the Upkar Society. I am also marking Dr. Kiran Bala, President, Upkar Cooperative Group Housing Society, Mayur Vihar Phase-1, Extension, Delhi-10091 for her any assistance or information. UPKAR APARTMENT, UPKAR COOPERATIVE GROUP HOUSING SOCIETY, MAYUR VIHAR PHASE-1, EXTENSION, DELHI-110091 S.NO NAME FLAT NUMBER MOBILE NUMBER 1 Mr. Deepak Vig C-65 [protected] 2 Renu Mathur A-32 [protected] 3 Pramod Kumar Singh A-19 [protected] 4 Rama Shankar Singh A-19 [protected] 5 Dr. Kiran Bala C-93 [protected] 6 D K Murari C-93 [protected] 7 R S ALHALWAT C-59 [protected] 8 S S JAFRI C-64 [protected] 9 KRISHNA ALHLAWAT C-59 [protected] 10 VIJAY KUMAR A-10 [protected] 11 M P VENKATACHALAM A-14 [protected] 12 R S DUA D-117 [protected] 13 G ARUN KUMAR C-89 [protected] 14 G ARUN KUMAR C-89 [protected] 15 NEERU C-89 [protected] 16 LAKSHYA RAO C-89 [protected] 17 G ARUN KUMAR C-89 [protected] 18 NEERU C-89 [protected] I now look forward to installation of Repeater and am sure will continue to enjoy the hassle free Airtel Network and its services. Thanking you in anticipation. Regards G Arun Kumar On Mon, Oct 20, 2014 at 10:29 AM, <appellate.[protected]@in.airtel.com> wrote: Dear Mr Kumar, 17th Oct 2014 regarding inconsistent network coverage on your airtel mobile numbers. airtel has a very robust network and we have a state of the art infrastructure deployed to ensure continued services to our customers. Despite this, issues crop up in some cases due to several reasons: location of a building, topography, climatic conditions, handset quality, to list a few. We have registered your complaint. The Reference number is 58549084 Our network team will contact you soon. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 17/10/2014 10:05:09 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Thank you for a very prompt action. As discussed over the phone, I am herewith pasting below airtel mobile numbers ( Post Paid) being used by my family members who are also affected by the loss of network in the newly shifted house at C-89, Upkar Apartments, Upkar Apartments Cooperative Group Housing Society, Mayur Vihar Extension, Phase-1, Delhi-110091. S.no Airtel Mobile Number Name 1 [protected] G Arun Kumar 2 [protected] G Arun Kumar 3 [protected] Neeru 4 [protected] Lakshya Rao 5 [protected] G Arun Kumar 6 [protected] Neeru Trust the above said will help in resolving my grievances once for all. Thanks and looking forward to your reply and solution for a hassle free network. Regards Arun Kumar On Fri, Oct 17, 2014 at 5:19 PM, wrote: Dear Mr Kumar, This is with reference to email dated 16th Oct 2014 wherein you complained regarding network issue against your airtel numbers [protected]. As per your telephonic discussion with the undersigned dated 17th Oct 2014; please be informed that we require the numbers of airtel in which you are facing network issue at the same location. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Shikha Kanaujia bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 16/10/2014 02:42:11 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, It comes to me a shock that company like Airtel known for its services are shrugging away from the customer grievance and are not suggesting any alternate remedy to existing problem faced by its potential customer. I am, of course, very embarrassed that you are unable to provide any timeline or even solve the issue and want your customer to live with the existing problem and above all pay for the services which I am unable to use effectively as specified by your company. May I request you to suggest the remedial solutions to my existing issue or suggest way forward to have a hassle free mobile services for which you charge me every month. Regards Arun Kumar On Thu, Oct 16, 2014 at 1:18 PM, wrote: Namaste Mr Kumar, This is with reference to your email 14th Oct 2014 regarding network coverage on your airtel mobile [protected]. We at airtel, use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in city towards making it as extensive as possible. Inspite of our best efforts, there are times when it becomes very difficult to define the exact range of coverage. As a result, certain areas are prone to the problems concerning call drop. Unfortunately, at present, we do not have any plans to improve the coverage in those areas. Our network team is, however, working on improving our services by planning cell sites, throughout the city. However we can not provide you any time line for the same; We request you to bear with us till then. Thank you for your cooperation and patience. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Shikha Kanaujia bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 14/10/2014 03:16:27 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Moumita, Thanks for your valued reply, I haven't received any concrete solution of resolving my concerns which I have raised with you and in my mail. I wish to request you to commit a timeline in resolving the issue. I want Airtel to attend and resolve my issue immediately as I am your valued customer and has raised a valid query and grievance with you. Otherwise, please let me know the next step forward. Regards Arun Kumar On Tue, Oct 14, 2014 at 2:49 PM, wrote: Dear Mr. Kumar This is with reference to your e-mail dated 12/10/2014 regarding the network issue of your airtel mobile numbers [protected]. As per our telephonic conversation dated 14/10/2014, as per the revert got from our concerned team we would like to inf This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. appellate.[protected]@in.airtel.com 11/6/14 to me Dear Mr Kumar, This is with reference to your e-mail dated 6th Nov 2014; wherein, you complained regarding network issue against your airtel mobile numbers. Please be informed that on the basis of the above mail we require some more details from your end we tried to contact you on [protected] and unable to established any contact; kindly write us back with the below given details:- Actual problematic location Alternate contact number. We assure you the best of our services. Arun Kumar <[protected]@gmail.com> 11/6/14 to appellate.del Dear Shikha, Thank you so much for your prompt reply. However, I wish to inform you that there is absolute weak signal going weaker from one room to the other. The signal I receive is 2 towers maximum while I am in my drawing room and it keeps going down as I move to other room and further there is absolute breakage in calls and mos to the times the call gets dropped and also most important thing is that if someone is trying to reach me thru my number it is very rare that he or she gets thru while I am at home. Secondly, I cannot access my internet services as your signals donot support the services for which i have subscribed and pay for every month. I am unable to use any of the services as said above. This is just not my problem, but the people living in the society too. Your Network team person Rafiq had done his survey and had informed me of the inconsistent network too. The actual problematic area is the entire area o[censored]pkar Apartment where I reside and have poor signals all the time. My other alternate number is[protected]. or you can all me on [protected] too. Regards Arun Kumar