Urban Company Complaints & Reviews

HI
Few days ago i had used Urban company professional service for my AC. The person was disgusting, he has put his bad fingerprints on my wall, AC is not working anymore.
I need urgent help...

I have got my AC service done by Urban Clap on Feb 27, 2023. They have sent a inexperience technical guy who didn't even cleaned the outdoor machine. From that time I was facing the cooling issues with AC. Later they have asked me to book again for the AC repair. The other technical guy did the entire cleaning of outdoor. Now it is working fine. But,

1. The AC deep clean service includes Outdoor machine cleaning as well, then...

I got my AC installed and Gas filling done on 16th December, 2022 and after 4 months only AC needs Gas refill...

I wanted to do new registration that I want to do split ac service then I called your customer care they ask me to pay 5 rupees but they ask me to pay through online upi is it true or false no. I need your help for this no[protected] my no [protected] please call me...

No delight !!

It was a pathetic, ridiculous and horrible experience !!!
firstly, the technician arrived 25 minutes late !! along with 2 others !!

All were novices wearing t shirts with " expert" written on them !!!

They somehow did the servicing in 3.5 hours instead of normal time of 45 minutes !! pathetic !!!

On the top of it the spares displayed notoriously on uc site...

I awailed their service as my laptop screen was not working. They took my laptop for 2 days and replaced a part that cost 5000. After the fix also, my laptop is in the same condition.
The customer care said they won't refund the money and the issue is with the motherboard now. They are lying about the fix given....

I logged into my Urban Company account and paid for AC servicing for Split AC. After I logged out. I didn't get any sms or email confirmation. I logged in my account again to check for confirmation it doesn't show any booking details or payments details. There is no way to get in touch with any customer service person. And there is no proper resolution to the email sent. Kindly refund my money. Thankfully I took a screen shot....

I booked deep cleaning AC service from URBAN COMPANY and the professional came on 1st April and he didn't check the AC not even gas check which is included in the package. He just came and cleaned the AC with foam spray and water jet. After the service was done, I'm facing water leakage issue from AC, I did request for a revisit on 10th April and there was no professional assigned and the professional visited next day that is today on 11...

While installing and servicing the split AC by Urban company we noticed to he flap of the AC was not evenly closed from one end.We raised the issue with the professional, he tried to fix the same by twisting flap and lock of the flap so that it can be adjusted.After trying for 20 min he wasn't able to fix it so he placed all blame on us saying the same was earlier like this only.we also raised the issue with the Urban company but senior professional...

So customer support provided Labourer is contacting me directly for payment...

The team sent from urban company to install the ac have damaged my ac to say the least. They have done a shoddy job of the earthing and sleeve, leaked the gas and have also bent my pipes. Urban company claims to give no warranty on the job for some reason, saying that because I have moved the ac to the new location they won't cater to the problem....

Without any prior information my account is suspended. Being a plus member i have been suspended unable to place any order and they are not giving any information regarding this. One cannot call them even for further queries.
I tried to create another account with different no. as per told by customer service while in chat, even then my account is suspended. I bought uc plus membership in the different account too....

Your professional damaged my ac and now i am not receiving refund of my charges nor they are repairing my ac under insurance. Fake promises. Never trust urban. Contact [protected]
Refund my money rs.3237. And get my AC repair done free of cost for damages done on your end by your professional. Why the hell u people give false insurance????...

Your professional damaged my ac and now i am not receiving refund of my charges nor they are repairing my ac under insurance. Fake promises. Never trust urban. Contact [protected].
Refund my money rs.3237. And get my AC repair done free of cost for damages done on your end by your professional. Why the hell u people give false insurance????...

The company charges Rs 749 for AC cleaning and Rs 2700 for gas filling. But in the bill they added Rs 378 claiming tax but refused to provide a tax receipt or bill....

I had booked urban clap service for my Television Service.
The issue was addressed to me correctly however the additional service was been added and I have been asking to pay for it. The professional had asked me to accept the same on the app and he would be cancelling it but he was not able to cancel the same. He did call his senior but they were also not able to help me with this.

Kindly assist...

My name is Lokesh S and the tv which i have is not working so i booked urban company guy came named Titus. and serviced my tv after 2 days when i ON the tv i can see the light comes from the tv like leaking light from the sides of tv. I asked the guy what is this he said we put glue after some it will get stick together but am not convinced because no glue will takes weeks and month to stick so i said after two week i will if the problem...

Over the past two weeks, numerous technicians from Urban Company have worked in our home as we were renovating. Among them was Nouman Khan, AC Technician. He charged us Rs.10, 000/- on 23 March for service of 3 split ACs. We later found that he took the money personally, not as Urban Company. Moreover, the ACs are now not working properly. This was a service call, not a repair call and he seems to have deliberately spoilt the ACs. We want...

I subscribed to premium home
Cleaning services o[censored]rban company on January 22, 2023. The service providers did shoddy cleaning. When I pointed out the stained floor tiles, they argued that the tiles were faulty. They also insisted that I give them a 5 star rating. Since I was alone I got intimidated and complied. The chief supervisor left the site immediately after arrival. I am uploading 2 photos. The first one post urban company...

Hi we got the ac installation from urban company. The very first mistake is the technician did not arrive on time. He was supposed to come by 3pm but after calling and follow ups he arrived at 6 pm and did wrong installation and left. After sometime we observed heavy water leakage from indoor unit and we could not use appliance at all also we were scared if something happens to appliance because of this issue. Then we raised warranty and...