[Resolved]  Videocon Industries — Videocon D2H cheating customer in name of IVR. I need refund of 720 rs

Address:

122505

Hi,

I am customer of Videocon D2H (Customer ID =[protected]. Today on 22nd Nov, I got notification on my channel screen "of low balance". I checked in online account that "New Gold Sport" package is active from 22nd March2016. I have never ever activated/requested this pack on my account as I never watch any sport channel. I called Videocon customer care (even talked to their supervisor). They said I used IVR on 22nd March to activate sport package. I am highly surprised here that this "Cheap" tactics I hear in airtel/vodafone/idea that usually these activate caller tune etc without knowledge of customer and say customer use IVR. But Videocon D2H too using this cheap tactics, I am highly surprised. Means they are fooling lots of, lots of customer who are not aware and they simply start a package without customer knowledge. Customer only come to know when their balance becomes low. I am an educated person and knows if I press any key in IVR or do any miss call on any number, it will activate something. So I never ever used any IVR. I told same to customer care of Videocon D2h, but they said they cant reverse the charges of Gold Sport pacakge as it is activated by me. I am 100% sure, I never used IVR. So I want refund of my 90rs*8months=720rs (375sport pack-285 normal pack=90rs/month) refund in my account. They refused for the same.
So I want to file a case against Videocon D2H for this refund, my mental harassment and all lawyer expenses and the salary loss due to visit in Court. Please guide for consumer court case against Videocon. Thanks

Yogesh
[protected]