West Bengal State Electricity Distribution Company Limited (WBSEDCL) Customer Care

West Bengal State Electricity Distribution Company Limited (WBSEDCL) Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1 800 345 5220

Burdwan & Birbhum
1 800 345 3201

Nadia, Murshidabad & Malda
1 800 345 3213

View More Information...
Satisfactory Rating
1%
Complaints
317
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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West Bengal State Electricity Distribution Company Limited (WBSEDCL) related photos (46)

West Bengal State Electricity Distribution Company Limited (WBSEDCL) Complaints & Reviews

WBSEDCL - Power cut evry day n alternate night

User
 Rohit Sharma Oli on Aug 27, 2015
My consumer id is 45158571., under darjeeling area and the problem is we almost 10-15 house holds have to face power cut issue at least once in everyday and almost every alternate night..n at night what happens is as if someone is playing with us, for 2mins power comes and for 20 mins it goes off and again it comes for a minute and goes off for half an hour and this continues for whole night ..n we r fedup of complaning to the customer care every now and then ...plz help as we pay our bills on time without any failure n if this cobtinues then we will b compelled to unpay ur bills....
Complaint comments Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company Limited (Wbsedcl) - Stop meter

User
 mampisona on Aug 27, 2015
For 1 year my meter reading is stop.many times i have called in customer care & give application in office to change the meter.but no solution.every month i have paid huge amount of bill without reading.because in a month 4 days we stay in home.so in 4 days the meter reading is 330kva.how is possible. consumer id-154020869 installation no-311268 name-chandra sekhar biawas add-banbania, p.o.-habra, north 24 pgs.w, b....
Complaint comments Read comments Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company Limited (Wbsedcl) - Bill Payment Twice

User
 munipriya on Aug 26, 2015
HI Team, While trying to pay the bill for Aug-Oct 2015 for the Con Id-123215794, I got "Payment Unsuccessful" for the transaction id-DIOB3974495703, thus, I tried to re-paid it and it was successful. But, now on Bill paid history, both the payments are showing and I did not get any confirmation for the first bill amount. Please refund the amount to my account . How can you deduct the money if it says Unsuccessful. My mailid-mamuni26214@gmail.com...
Complaint comments Read comments Complaint category Other

West Bengal State Electricity Distribution Company Limited (Wbsedcl) - Regarding charging twice for same bill and delay in notifying about payment receive.

User
 pal susanta on Aug 12, 2015
I, SUSANTA PAL (customer id:153236110) had made the payment of Bill no. 45001574284 of amount INR. 2824.00 through Bill Desk on 5-Aug-15 against Transaction No. DIDB3945441877. As the receipt was not received before 7-Aug-15 (last date of Bill Payment) I paid the bill amount again by cash. Recently I have received the receipt of the first transaction and now, I have two receipts for the same bill. Please help me to get the money back....
Complaint comments Read comments Complaint category Other

West Bengal State Electricity Distribution Company Limited (Wbsedcl) - Non receiving cash and harrassing though reach before 4p.m

User
 AE&SM KAMPA on Aug 12, 2015
We are a Govt. enterprise and depositing huge amount in your poer Jyoti scheme but as our cash hours runs uptp 3-40p.m. we regularly went to deposit cash between 3.50to 4p.m. in Kampa SBI branch but cash personnel of that branch behave badly....
Complaint comments Read comments Complaint category Business & Finances

WBSEDCL - Transaction is failed

User
 ashish.mondal on Aug 7, 2015
Sir my electric bill online payment is failed RS 272.56 my transition is failed 5/8/2015 8:45pm my dudcted amount back my bank account my consumer id-213051971. Bank of india ac-310110110003825. Mo-9904763227 ashish.mondal123@gmail.com...
Complaint comments Read comments Complaint category Other

West Bengal State Electricity Distribution Company Limited (Wbsedcl) - Release of security money amounting Rs 1500/-

User
 M.R.Chowdhury on Aug 5, 2015
Ref:-Consumer Id No.-342023700, Installation No.-377901 & meter No.G1258063 under A.E. & S.M., Rathbari C.C.C, WBSEDCL.Contact no.9474184226. E-mail Id:mubashsirin@gmail.com. I Mahidur Rahaman Chowdhury, would like to inform that my electric power supply of Qtr. No.6/E, R.H.E, Maheshmati, P.S:-English Bazar P.O&Dist.-Malda.has been disconnected on 01/09/2014.I have paid the final bill along with all the out-standing dues.I have already complained and searched out this matter several times but I did not get any fruitful result. Therefore I would request you to return back my security money...
Complaint comments Read comments Complaint category Employees

West Bengal State Electricity Distribution Company Limited (Wbsedcl) - Power cut several times in one part of the village kaliganj

User
 kaushik 2015 on Jul 29, 2015
I am a serving officer of west Bengal Govt residing in village and Po Kaliganj, Nadia.Power cut is a severe problem in this part despite surrounding areas get the same in due time at cost of us.One half of My village gets disconnected over days due to long streaching of power lines.Regional office stuffs in Debagram Electricity office are most reluctant in this issue.To day we are out of piower over 20 hours though other part is shininig.My 4 months baby is feeling ill from this dyscomfort .We have tried to call electricity complaint no 18003453213 several times without any response.Plese see this...
Complaint comments Read comments Complaint category Government Organizations

West Bengal State Electricity Board - Electric current is no more for two days and t not getting help from Electric office.toll free number is not receiving call after a long times

User
 pintukr on Jul 29, 2015
Dear sir /Madam There is no more electric current at Asansol Howkers' Market near Girjamore 713301 near G.T.Road.we went to nearest electric office but didn't get help .we also tried to call toll free number but also result is same.we are facing a lots of problems for that. SO please look into this drastic problem and please resolve this as soon as possible. After a lots of trail finally we wrote a complaint against this. We requst you to solve this proble and send some electric person as soon as possible SIR.!!! Thanking You...
Complaint comments Read comments Complaint category Other

WBSEDCL - Bill not submitted

User
 gouranga das on Jul 23, 2015
made online payment for current bill of Rs 167 through sbi netbanking .My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at pgsupport@billdesk.com for any queries". what to do now?. Rs 167 has been deducted from my account and my curentbill is nt done .please refund me that much of amount.mitar id-101239393-sanjay santra.sbi account no-32664635257.sagartelecom434@gmail.com .contact number-9563097262...
Complaint comments Read comments Complaint category Banks

WBSEDCL - Charging extra charge in online payment

User
 eworldhowrah@gmail.com on Jul 22, 2015
I have paid Bill for the month of July - 15 for Rs. 528/- on 22-07-2015, which due date was 20-07-2015 for Rs. 522/-, against Consumer ID No. 132106815 on behalf of Madan Majhi vide Bill No. 426002183639 via E-Payment mode. When the above said bill is paying via your site its showing Rs. 1/- as 'OUTSTANDING AMOUNT' for last month which is just impossible as all the three consecutive month i.e., May - 15, Jun - 15 & Jul - 15 have been paid via online method from your website. I am giving herewith all three months receipt copy which have been generated from your portal for your information. As you...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Harassment by the local Supply Office, Boral, South 24 Prgs(s)

User
 Nishit Dey on Jul 21, 2015
This is to bring to your notice about the harassment I am facing by the local Supply Office, Boral, South 24 Prgs (s) My Tanent Mrs Nivedita Das has Applied for a New connection vide Application No 1002630582 (BORAL CCC-3115800) On that a quotation letter was send dated 21/04/2015 and advice to deposit the following amount. 1. Total service connection charges of Rs :2000/- 2. Security Deposit ...of Rs 2660//- Both the charges were paid by cash on 18/05/2015 both cash receipt (attached for documentary proof) After the payment a week later inspection was carried out. and there after...
Complaint comments Read comments Complaint category Law & Civil Rights

WBSEDCL - Request for refund of amount due to non payment of electricity bill through sbi net banking

User
 rathindrapalli on Jul 21, 2015
Dear sir, This is DHANAPATI ROY TALUKDAR, i paid my electricity bill on 17/07//15 through SBI INTERNET BANKING my transfer ref no;IG0AJAYPK6, but the amount of Rs 4979.56 is debited from my SBI account number:32015004445, but the bill is shown as not paid. i request for a refund of the said amount.
My WBSEDCL CONSUMER NO: 521183489, My mail id is dhanapatiroytalukdar@yahoo.com, Mob No: 9734581344.
I therefore request your esteemed office to take up the matter at the earliest and relieve my mental agony. Thanking you!....
Complaint comments Read comments [1] Complaint category Utility Services

West Bengal State Electricity Distribution Company Limited - No Power Connection

User
 iamtuhin15 on Jul 18, 2015
Hello I am Mrs Kshama Choudhury and my Consumer ID is 152135745. I am staying with my husband in Barrackpore and there is no power connection in my house since evening of 18/07/2015, even though my entire neighborhood has it . I have repeatedly called the zonal customer care number ( 1800 345 5220) but no one responds to the call. The customers care numbers are given to address issues, but excitingly these people doesn't even bother to pick up a call. It's a shame that we the customers have to suffer often due to this negligence of WBSEDCL. So I would request the people concerned to kindly look...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Incorrect name in my meter bill

User
 kareem1977 on Jul 16, 2015
I am a new electric consumer and my consumer id : 102052722. First meter bill sent to my address in the name of sakira sultana though my name is sarika sultana. I have reported the same through complain letter to magrahat electricity office and several times over telephone. More than two months passed but no correction is done in this respect. At the time of new connection application i have enclosed a copy of adhar card, still they wrongly entered as sakira sultana in place of sarika sultana. Kindly look into the matter....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Abnormal electric bill

User
 santanu_kpa on Jul 14, 2015
Dear sir,

I have received abnormal bill in period july 2015 - - september 2015 which is 915 units.
However in april 2015 - - june 2015 the units is only 655 (Which is the summer time with maximum usage of freezers & multiple fans) . There has been no addition of electrical appliances during last 1 year which will increase consumption still 955 units is just abnormal.
The same happened in october 2014 - - december 2014 period which is winter season however still 873 units shown in usage. There was no solution given by local office when i approached.
A person...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Consumer Id: 127014176; Bill for the month of May-July 2015 is very high; some irregularity in the bill

User
 akhilkmrmishra on Jul 14, 2015
The bill for May- July 2015 (BILL MRU: HCN10Q), Rs 9453, is very high than normal. There is some irregularity or mistake for sure. There has been some fraudulent activity in this. CONS ID: 127014176 INST NO: 05174987 (U) METER NO: SF705688 It falls under New Town Action Area-1 customer care....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Too much load shedding for long time form last 15days

User
 koushik0789 on Jul 8, 2015
from last 15 days power cut taking too many times in a day and for a long time. power cut is take place form evening to late night (5pm to 2-30 am) when calling to help line to know the reason they always told me " unlimited break down in substation ".
Name : Subrata Kumar Santra.
consumer id : 222169793
phone no 7044066873
e-mail - koushik0789@gmail.com...
Complaint comments Read comments Complaint category Other

WBSEDCL - Non reicieipt of ereiceipt

User
 Biswaswar Ojha on Jul 8, 2015
Respected sir, I Biswaswar Ojha cust I'd 133222680 made a online payment of Rs868.56( dt 05/07/2015 at 8:39pm, log srl. no 4409148) through ucoebanking(intimated by msg to my registered mob 9830465108, But no confirmation sent from WBSEDCL to my email id biswaswarojha@gmail.com yet.Pls look into and confirm my payment....
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Low voltage in my area

User
 antu mandal on Jul 6, 2015
Sir
. with due respect l, purnendu mandal ID-312057450, beg to state that from 7a.m dated -6/7/15 there was no Eletric connection in my area.At 4 p.m Eletric came but in low voltage. I gave complain on 18003453213 at 4.30 p.m, my complain no 23609982. They came and repaired .But at same time it became again low voltage still now and it is a weekly problem.
. I gave complain in that site on 5/4/15, complain no - 23092306 previously for same reason . So sir please please look that mater.my mob no- 9735602024...
Complaint comments Read comments Complaint category Employers

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