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WBSEDCL Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
 
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WBSEDCL Complaints & Reviews

WBSEDCL - shifting of over head line from my vastu plot

User
 bkr_kr on Jan 18, 2015
I have purchased a vastu plot in subhas nagar, memari [ back side of memari college], burdwan, In nov' 2014 over head line was erected over my plot to supply electricity to Mr. ramkamal sahu and Mr. somnath ghosh just after 2-3 plots of my plot.so my plot became invalid for any construction. I complained in writing to memari divisional office on 12.11.2014 but still now no action has been taken even after repeatating reminder. so please take necessary action. from- bijan kumar roy c/o tarun hazra, subhas nagar, memari, burdwan, west bengal....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - for bill pay

User
 abdulahad1010@gmail.com on Jan 14, 2015
My consumer id is 342051952.09/01/2015 this date I paied my electric pill by e-payment. But my bill still show this WBSEDCL website. My bill details is- Transaction ID: BSBI3624625751 Date: 09.01.2015 11:25:46 Payment Gateway: BILLDESK Billing Office: FULBARI CUSTOMER CARE CENTER BP. No: 0000929023 Consumer Id: 342051952 Name: MD.HABILUDDIN Invoice Number: 444000805728 Bill Paid For: JAN2015-MAR2015 Payment Mode : E-Payment Received: Rs. 681.00 Please solve my problem...
Complaint comments Read comments Complaint category Electronics & Appliances

WBSEDCL - voltage fluctuations for more than 10 days in bansdroni area.

User
 sumedhchakravorty on Jan 13, 2015
Sir, we are facing frequent voltage fluctuations in our area (Bansdroni, ward number: 113) for the past 10-15 days. Few other flats and house supplies are also showing the same, so it must be some problem at wbsedcl side. As a result of these fluctuations, electrical devices are not working properly and some of them got damaged. Waiting for an immediate action from wbsedcl....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Want to change my CCC

User
 cat143 on Jan 13, 2015
I Shyamal Aich applied for a new connection on 24th Dec'2014 which reference id is 500814085, its payment was made by Internet banking transaction id issBSBI3604457349.it was processed under Burdwan CCC which is wrongly entered by me, actually it will be under Katwa CCC, , please take necessery step about this and tell me how can i resolve this prob lem as soon as possible..my Contact no is:8972613398, , And mail id is:katcw108@gmail.com...
Complaint comments Read comments Complaint category Other

WBSEDCL - Wrongful return of cheque causing immense harassment to myself PRABIR DASGUPTA ID No. 115033365

User
 Prabir Dasgupta on Dec 28, 2014
The Superintendant 28/12/2014 Garia Customer Care Centre West Bengal State Electricity Distribution Centre Limited Hindustan More Garia Main Road Kolkata: 700084 Dear Sir, Re ;- Wrongful return of cheque causing immense harassment to myself, PRABIR DASGUPTA ID No. 115033365 South Kumrakhali, P.O. Narendrapur, 24 Parganas (South). With reference to the above I like to mention that I have deposited my cheque No. 277450 Dt. 13/11/2014 for Rs.3856/- (Being the payable billed amount) drawn on United Bank of India, Narendrapur Branch, at your office on 13/11/2014. Suddenly on 12/12/2014...
Complaint comments Read comments Complaint category Other

WBSEDCL - Online payment due

User
 SARAKJIT DAS on Dec 18, 2014
I paid the bill through Debit card on 17.12.2014 (Bill amount - Rs. 2295.00) [Transaction ID: CTX1412170537316933890 ]. Bank debited the said amount but receipt from WBSEDCL portal ''Your payment has been successfully processed.". But when I open the WBSEDCL portal, due bill till displayed in the screen. WBSEDCL mail given below Transaction ID: CTX1412170537316933890 Date: 17.12.2014 11:07:14 Payment Gateway: ICICI (Card) Billing Off: MATANGINI CUSTOMER CARE CENTER BP. No: 0010183018 Consumer Id: 200979678 Invoice Number : 416001775228 Bill Paid For : DEC2014-FEB2015 Received : Rs. 2295.00...
Complaint comments Read comments Complaint category Other

WBSEDCL - Illegal Connection over our land

User
 abhijit0201 on Dec 17, 2014
I, Kanan Munsi, beg to state that Smt. Namita Roy, residing at W/o. Late Hiranmoy Roy, Mahaprabhu Para, Ward No. 16, 2nd Lane, P.O.- Ranaghat, Dist. - Nadia, Phone No. - 9734497661, has applied for domestic connection. It is noted that she has no proper road for getting domestic connection. Connection is possible only over our Paternal Property. WBSEDCL Officials should know that any domestic connection is given to a consumer after the verification of legal documents (like PARCHA, DALIL, etc.) of the premises over which the connection is provided. Moreover I need to add that the total problems has...
Complaint comments Read comments Complaint category Other

WBSEDCL - No Construction Power and Permanent Connection on flat purpose

User
 abhijit0201 on Dec 17, 2014
I, Abhijit Debnath, Developer of Manindra Apartment, 20, Deshbandhu Road, New Barackpur, Ward no. -11, Kolkata - 700131, Phone No. - 9331086061, have applied for Construction power on 25.04.2014 (Application No. 1001935486) and permanent connection on 25.04.2014 (Application No. 1001935547) under New Barrackpore Customer Care Centre for our constructed flat. But still now we have not got any construction power. It is ridiculous. Our construction works is running through rental Generator connection. Details are under follows : Note Sheet of Bidhannagar II (D) Division - NBGS/NS/14-15/52 date 29.04.2014 Received...
Complaint comments Read comments Complaint category Other

WBSEDCL - Delay in Providing New Electricity Connection

User
 PradipDas123456 on Dec 10, 2014
Respectfully stating that myself, Pradip Das, Resident of Bankra, Saratpoly P.O.-Bankra, Dist-Howrah - 711403, applied for a new connectionApplication No-1002301958, Consumer Id-101972953. on dated 10/11/2014 and the necessary deposits of Rs. 5755.00 also done by E -Payment mode.Afterwards, I was there at SALAP CCC-3135200 office of WBSEDCL on the very next day and they conveyed me, it will take 10-15 days to materialized the matter of its own.As per the commitment giver, again tried to contact them after 15 days on dated 24/11/2014 on the same SALAP CCC -3135200 office, but asked me again to come...
Complaint comments Read comments [1] Complaint category Other

WBSEDCL - Subj:- High Voltage 11000 volt Line

User
 Debasis Banerjee on Dec 9, 2014
Sir, High Voltage 11000 volt Line (without underground or cover cable) pass in village (most populated place) by force & illegally. Pl's stop This connection. Complaint Local Supply Station & D.E Office. Thank U Our Location:- P.O + Village - Matiari, District:- Nadia, P.S- Kaliganj, West Bengal...
Complaint comments Read comments [1] Complaint category Government Organizations

WBSEDCL - Letter of Complaint to The WBSEDCL for Excess Billing.

User
 bikashsinha586 on Dec 9, 2014
cunsumer Id:- 155086174 Installation N0.-12260135, Meter N0.-P1303591 To, The Station Manager, Kankinara, K/G/E Supply WBSEDCL, North 24 Parganas, West Bengal. Sub:- Letter of Complaint to The WBSEDCL for Excess Billing. Sir, I am quite surprised and quite shocked to receive the electricity bill amounting Rs. 11, 748 against electricity consumption for the last three months at my residence, to receive such a heavy electricity bill. Needless to say there has been some anomaly or breach of duty. I am quite disturbed how such an exaggerated amount...
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - COMPLAINTS REGARDING WRONG BILLING FOR A CLOSED HOUSE

User
 poojanhs on Nov 29, 2014
Though I have been paying my electric bill regularly whatsoever but it is a great tension for me when I have received my electric bill on different mode and tariff when my house is closed and no power is being used. we are not staying here from last three months due to some unavoidable circumstances as a result of which no power is being used by us for our home but still we have been asked to pay nearly a sum of rupees 1900 as our current bill. we have already submitted a letter requesting to charge the minimum amount for "meter" but still we have received bill of such huge amount. sir, i would...
Complaint comments Read comments Complaint category Electronics & Appliances

WBSEDCL - SECURITY DEPOSIT NOT YET REFUNDED

User
 JAYDEB M DAS on Nov 25, 2014
I applied for temporary connection on 14/06/2011 and security deposit of Rs.3020/- & S/C charge of RS.185/- was deposited with WBSEDC at KOLAGHAT on the same day.I waited months together but neither the connection was given nor any communication was sent to me regarding the fate of my application in spite of my regular follow up with KOLAGHAT CCC.I brought the fact to kind notice of The R.G.R. O.& S.E..(Com), WBSEDCL Tamluk, Dist. Purbamedinipur.for justice against deliberate non implementation of temporary connection and appealed for refund of the security deposit & S/C charge with...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - WBSEDCL - WBSEDCL - Unexpected huge bill amount received

User
 ayswarjya009 on Nov 25, 2014
For last 3 months I have received my Electric bill amount TRIPLE times than the regular . I think there will be some defect in my Meter . I request you to check my meter earliest before the next bill generation . Thanking You!!!. Regards, Ayswarjya Karmakar Mobile no - 9734226875 Consumer Id-101688227 Meter No - B2433085 Installation no-15573534 Address: Sapphire Garden, Flat - A2, Block-1 Rajarhat, Kajial Para, Kolkata-700135...
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - Electrical Surge in our connection

User
 Nikhilesh Roy Chowdhury on Nov 21, 2014
When the Micro Oven is in operation the voltage is dropping too much and recouping on switching off the Micro Oven. previously it was not happening. Recently while cutting the tree leaves in my next house the line was electrified and get corrected from your end.And problem of our house started....
Complaint comments Read comments Complaint category Other

WBSEDCL - replacement of faulty stopped electric meter

User
 surajitshil28 on Nov 19, 2014
I have complained on 27th june, 2013 about replacement or remedy of my stopped faulty electric meter and the meter reading person also checked and accepted the faultness of my stopped electric meter . I have applied for replacement of stopped meter at Asst Engg, WBSEDCL, BALURGHAT, D/D, pin-733101.my customer id is 433003062 and meter no is 750259756. I have inquired lot of timesbut no response.Till date no replacement has done. in this connection an effective steps are highly be solicited and needed for better service and taking necessary solution of customer harassment and problem due to irresponsibility...
Complaint comments Read comments Complaint category Electronics & Appliances

WBSEDCL - WANT TO KNOW MY INSTALLATION NO.

User
 amit1203 on Nov 19, 2014
MY CONSUMER NO. - 200017745. I WANT TO REGISTER OF YOUR SITE.BUT I DO NOT KNOW MY INSTALLATION NO. I CALL OUR ECECTRICITY BRANCH OF BIRSINGHA. BUT NO. RESULT. PLEASE PROVIDE MY INSTALLATION NO BY MAIL OR PHONE. MAIL ID sgj1916@gmail.com PHONE NO. - 9007009902...
Complaint comments Read comments Complaint category Employees

WBSEDCL - E payment slip not generated.

User
 santanu jha on Nov 18, 2014
My consumer I'd is 300470489.I have paid my bill through SBI online banking today.Tr I'd is IG00FFWUJ6 for rs 2356.00.Bank shows this transaction is success but till now no eslip or email or SMS received. Please confirm it through email.Thanks....
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Amount debited from bank but not received in WBSEDCL

User
 Raj Karmakar on Nov 18, 2014
My consumer id is 342035798. On 05/11/2014 I paid my electric pill by e-payment. But my bill still show this WBSEDCL website. My bill details is- (1) Transaction ID: S47244752, Description: VbyV/PRCR/430917368999/05-11-2014 22:49:14/EFT, Rs. 2820.16 & (2) Transaction ID: S47245096, Description: VbyV/PRCR/430917371044/05-11-2014 23:00:38/EFT, Rs. 2820.16 Date: 05.11.2014. Both time amounts debited from my Account but my bill still show as UNPAID BILL. Account Details: Payment Gateway: UCO Bank (Card) Branch: Gazole IFSC Code: UCBA0002352 Name: RAJIB KARMAKAR Account No. 23520110025079 So...
Complaint comments Read comments Complaint category Banks

WBSEDCL - New connection Payment Problem

User
 pradipdas123 on Nov 10, 2014
Sir, i have made a transaction on 11th November, 2014 for new connection. On wbsedcl. my payment was debit card.My balance deducted from my bank a/c. But in my login for new connection the payment received was not generated. Transaction details in my bank shows: NET TXN: BILLDESK AYBK3550010038 WBSEDCL My Application No- 1002301958. Name-Pradip Das Ph-9836676373 Please confirm the status...
Complaint comments Read comments Complaint category Government Organizations

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