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WBSEDCL Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
 
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WBSEDCL Complaints & Reviews

WBSEDCL - power cut from 25th May 2015 evening

User
 mitratanumay on May 25, 2015
My self Tanumay Mitra, Lived in Proper Burdwan Town, 25th May 2015 from evening time electricity power has been cut only in my home, but besides all my neighbour hose they have power. After that I lodge a complaint in Toll- Free number 18003453201, they lodge my complaint (complaint number is 38538476) and they said they forward my request to supply office, and from my side any thing for further query they suggest to call supply office number which is shown in electricity bill on the top side (0342-25532692). But the phone was rang every time I caledl, but no one pick-up the phone. In my home one...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - balurghat - hili 33000 feder dangerous condition

User
 Hunk Bob on May 25, 2015
SIR, BALURGHAT BORO RAGHUNATHPUR AREA MBB BRICKS VATA THIK PECHO DIKE SUJON GOSAMI PUKURER UPR BALURGHAT - HILI 3300 FEDER TI GOTO 1 BOCHOR DHORE MOST DANGEROUS OBOSTHAY JHULE PORE ROYECHE, JAR MODHE LINE O ACHE, JA JEKONO SOMOY BIPOD HOTE PARE, AMRA BARBAR SUPPLY OFFICE TECHNICAL ENGINEER SAHEB KE EBISOYE JANIYECHI, KINTU KONO KAJ AJ PORJONTO HOY NI, LINE TI PORE GELE PUKURER OPRE THAKA POLTIR JONNO TOTAL MACH MRE JETE PARE, EBON HILI LINE TOTAL DAMAGE HOYE JABE, KINDLY TAKE A NESSARY ACTION AS SOON AS, THANKING YOU- AJITESH BONDOPADHYAY...
Complaint comments Read comments Complaint category Other

WBSEDCL - Contractor Not working , after work order prepared 2 months before

User
 SONIA BISWAS on May 25, 2015
In the Year of 2013, we are given a application to Sodepur, power supply regarding this voltage fluctuation due to single phase line in our area. After one and half year, new manager told us to, they have to set up a new pole instead of a wooden pole. Now they already set up a new pole min 20 days before, but still they are not started their work of three phase line . All work order ready, pole ready but sir due to some suspicious reason the contractor not working, please look after the matter because in our area there are so many old retire people and some new born baby. In this circumstance...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Power cuts and low voltage

User
 bhaskar2604 on May 22, 2015
Dear Sir, I stay in Narayantola(W), Baguiati, Kolkata 700059 since 4 years. We are facing a very serious problem regarding Low voltage and Power cuts everyday at night. Every night at near about 11-12 pm one of the phases face this issue. This week this type of issue occured 4 times and everyday I raise a complaint regarding this. What I feel that there may be houses in the locality who do not have legal permission for AC nor have the required load in the sub station as a result of which at night when everyone switches on their AC either low voltage happens or power cuts. Kindly look into the issue...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - SUFFERING FROM LOW VOLTAGE SINCE LAST 9 YEARS

User
 SATYAJIT BHATTACHARJEE on May 20, 2015
Dear sir/Madam With deep regret which has been manifested out of the state of victimisation as a constant sufferer for low voltage since last 9 years, I am conveying this concern to you for the urgent redressal of the issue. It has been more than 9 years that me and my family are residing at LAXMI VILLAH, LAKURDI BATTALA, AAM BAGAN, R B CHATTERJEE BYLANE, PO-LAKURDI, CITY-BURDWAN, PIN-713102. We are the witness of this pathetic state since last 9 years that the people of this are have been constantly suffering from LOW VOLTAGE. Every day mostly in the summers the input goes down below...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - High & Low voltage problem

User
 Biswajit Roo on May 20, 2015
Sir I Dinan Chandra Roy, vill:natun basti, po:kadobari hat, dist:jalpaiguri, pin:735132, W.B.my consumar id:400096705, yesterday to till now our villege all family suffered high low voltage problem.Few time I contact your toll free number 18003453206.but not connect this number.Please solve our problem.Thanking you....
Complaint comments Read comments Complaint category Electronics & Appliances

WBSEDCL - NOT RESPOND FROM CUSTOMER CARE

User
 Sharmacomm Gopal on May 18, 2015
RESPECTED SIR, SIR I GOPAL SHARMA ONSUMER ID IS :-422071331, ADDRESS:-DHRAMSHALA ROAD BANARHAT, JALPAIGURI (W.B) PIN CODE- 735202 AND I HAVE CLLED ALL THE NO. WHICH IS MENTIONED IN ELECT. BILL. 1800-345-5220, 1800-345-3201, 1800-345-3212, 1800-345-3206, , , , BUT NO ANYONE RESPONSE MY CALL NOW I HAVE A LARGE PROBLEM . FROM 15/05/2015 TO TILL DATE NO LIGHT AT MY HOME SIR PLEASE GIVE A DICCISSION I SHALL HIGHLY OBLIZED TO YOU TO SOLVE MY MATTER. THANKING YOU "...
Complaint comments Read comments Complaint category Computers & Accessories

WBSEDCL - NOT Responding from call center

User
 ajit kumhar on May 16, 2015
i have called numbers of time in Emergency service WBSEDCL but they are not responding from there even getting ringing on.. this things happen number of times when power cut ... And please take necessary steps against those persons....
Complaint comments Read comments Complaint category Other

WBSEDCL - electricity bill not send from last 8 month

User
 Santanubabu on May 15, 2015
My name is Santanu Saha s/o manik chandra saha, my residential address is vill- Bhagabatibazar, P.O + P.S-Illambazar, Dist-Birbhum . Now my family is suffering for your service. MY father and mother is a school teacher and they are daily go to your office and pray for justice but anyone don't here and not do anything that help for solve this problem. In my house our electricity connection in the name of Manik chandra Saha. At the time of September 2014 we pay our electricity bill but than within 8 month Your office can not send any electricity bill. So my father and also my mother repeatedly go...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - low volgate al day long

User
 anonymus0021 on May 12, 2015
My id is 513061881 Jaswant Singh.I am a domestic user. My email id is venetasuddon@yahoo.com.We are facing a lot of problem due to low voltage.Low voltage has been a mater of inconvinience since last year 2014.No step has been taken to solve this particular issue.In this extreme heat there is low voltage all day long it is really pathetic.I hope there will be some action taken regarding this.The voltage fluctuation (usually between 120-150)is also causing damage to electrical appliences.It is desired that immideiate action is taken to solve this issue....
Complaint comments Read comments Complaint category Other

WBSEDCL - WBSEDCL - bill paid through SBI net banking but Not get Invoice or Money Receipt

User
 S.reja on May 12, 2015
My WBSEDCL consumer Id No is 300861494, MATIBUR RAHAMAN C/O-KASHEM . My email Id – mdprahul@gmail.com . I am a domestic consumer of electricity in Bhagwangola area. I paid an electricity bill amount of Rs. 108 .00 On 09/05/2015, to WBSEDCL as electricity Bill charge for May 2015 to July2015 through Net Banking of S.B.I. where I hold an account. After completion of transaction the Bank certified payment to be successful and furnished Transaction Ref No. - IG00ZQVOZ6, For Rs. 112.49 on 09/05/2015. 01:59:33 p.m . But surprisingly no receipt was generated by the vendor WBSEDCL . Immediately I would...
Complaint comments Read comments Complaint category Banks

WBSEDCL - Invoice & Money Receipt

User
 Susama Rani samanta on May 4, 2015
Reference your Bill No.MRU75X01Q for period April, 2015 to June, 2015, I have deposited the Bill amount on 16/04/2015, on the basis of Temporary Money Receipt No.1564661 for My Consumer Id No.512010981. I would like to get the Proper Invoice and Money Receipt of the same....
Complaint comments Read comments Complaint category Other

WBSEDCL - Refund not Issued

User
 JADAVKUMARDAS on May 2, 2015
In the name of Jadav Kumar das the Domestic connection been issued in the premises of 3/19 K.K. Banerjee Road, PO & PS-Berhampore, District Murshidabad West Bengal - 742101 under the Gorabazer Station manager, Gorabazer Electric Supply, PO & PS - Berhampore, Murshidabad West Bengal - 742101, holding Consumer No.; C195689, Service Connection No.: DOM/6824, Security Deposited on 04/09/2006, Service connection serial No.; 043035 dated 04/09/2006. The line had been disconnected, All the payments been paid up no dues of bill left for to pay. But then also the Security Amount been not refunded...
Complaint comments Read comments Complaint category Business & Finances

WBSEDCL - Frequent power breakdown

User
 RNC KANUJ SHANGA on Apr 28, 2015
Dear Sir, we are villagersof Raghunathchalk, Chati& Ranigang under Dist:Burdwan, substation:Baraboni Sir, when ever there is few drops of water of slightest of wind the power in our area goes for 4to5 hours & sometime even more, and this does not happens some time BUT EVERY TIME SINCE LAST 1YEAR. If called to local substation they gives lame excuse every time. sir we understand that in case of natural calamities there can be power breakdown but it is not possible to believe that it happens every time.We have informed to the Domani SS of the problem but not got any solution instead they...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - No action for refund of security deposited

User
 Coolrk on Apr 27, 2015
Dear sir, I am attaching the application copy which i have submitted in Jamuria electric supply office for refund of security money of the connection which was disconnected with my prior request. But sorry to say that i am not getting any proper reply from the office for refund if the security. Plz take some necessary action in this regard....
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - power cut for 40 hours

User
 partha sarathi paul Balurghat on Apr 23, 2015
my consumer no is 3200/D at Balurghat south dinajpur. since the hail storm on 21st night power supply had not been resumed. it is almost 40 hours. do something the local wbsedcl is not attending the phone calls. i am a 65 years old lady what should i do nownow....
Complaint comments Read comments Complaint category Other

WBSEDCL - no power since last night

User
 souravbanerjee on Apr 23, 2015
Since last night I am trying to lodge a complain at toll free number (18003453213) because we have no power since last night. But no body receive my call. Its highly unfortunate. My consumer ID: 332028441. Location: Madanpur Purbopara Near Madanpur 1 no. gram panchayat PIN-741245...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

WBSEDCL - Increasing Frequent Loadsedding at Deganga in North 24 Pgs (WB)

User
 Ajay Kumar Dutta on Apr 22, 2015
Dear Sir, Load-shedding has become a matter of great concern to all in our locality. Power supply is suspended daily for a few hours as a routine affair. Fans, lights stop working. Water supply is adversly affected. Everybody are the worst sufferers. It also adds to the misery of the patients. Now the weather is very hot & painfull. Load-shedding is continuing from yesterday at 7pm to till now. So, I request to the higher authorities to solve this problem as soon as possible. ~ Ajay Kr. Dutta Vill.+P.O.+P.S.: Deganga, Dist.: 24pgs (N), Pin: 743423 nilavonayon@gmail.com...
Complaint comments Read comments Complaint category Other

WBSEDCL - Compounding order memo

User
 azad_haldia@yahoo.com on Apr 21, 2015
Sub:-Compounding order memo no--MZ/PA/24H/4243, dt-20/11/2014

Dear Sir,

I am Abul Kalam Azad, Consumer ID of my connection is-224016337,

I get punish from 13-01-2004 due to unauthorised use of direct hooking from nearest L.T.O.H mains for Connection de-watering Tulupump.


Case 1.-I
have purchase a electric post from your department (Rs-10000.00-dt-18-01-2004) &
Constructed my own place for my own house connection but you are given two no’s another connection for your business purpose.

You...
Complaint comments Read comments [1] Complaint category Government Organizations

WBSEDCL - bill paid through net banking but unpaid in system

User
 ravinapa05 on Apr 17, 2015
My consumer No with WBSEDCL is 100611799. I am a domestic consumer of electricity in baguihati area. On 06/04/2015. I paid an amount of Rs. 849.49to WBSEDCL as electricity charge for April2015 through Net Banking of S.B.I.where I hold an account. After completion of transaction the Bank certified payment to be successful and furnished Transaction Ref No. as IG00VJPAF0. But surprisingly no cyber receipt was generated by the vendor WBSEDCL which is usually done by all vendors including BSNL and others immediately on completion of transaction through internet Banking. On verification from the Bill...
Complaint comments Read comments Complaint category Government Organizations

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