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WBSEDCL Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
 
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WBSEDCL Complaints & Reviews

WBSEDCL - power cut for 40 hours

User
 partha sarathi paul Balurghat on Apr 23, 2015
my consumer no is 3200/D at Balurghat south dinajpur. since the hail storm on 21st night power supply had not been resumed. it is almost 40 hours. do something the local wbsedcl is not attending the phone calls. i am a 65 years old lady what should i do nownow....
Complaint comments Read comments Complaint category Other

WBSEDCL - no power since last night

User
 souravbanerjee on Apr 23, 2015
Since last night I am trying to lodge a complain at toll free number (18003453213) because we have no power since last night. But no body receive my call. Its highly unfortunate. My consumer ID: 332028441. Location: Madanpur Purbopara Near Madanpur 1 no. gram panchayat PIN-741245...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

WBSEDCL - Increasing Frequent Loadsedding at Deganga in North 24 Pgs (WB)

User
 Ajay Kumar Dutta on Apr 22, 2015
Dear Sir, Load-shedding has become a matter of great concern to all in our locality. Power supply is suspended daily for a few hours as a routine affair. Fans, lights stop working. Water supply is adversly affected. Everybody are the worst sufferers. It also adds to the misery of the patients. Now the weather is very hot & painfull. Load-shedding is continuing from yesterday at 7pm to till now. So, I request to the higher authorities to solve this problem as soon as possible. ~ Ajay Kr. Dutta Vill.+P.O.+P.S.: Deganga, Dist.: 24pgs (N), Pin: 743423 nilavonayon@gmail.com...
Complaint comments Read comments Complaint category Other

WBSEDCL - Compounding order memo

User
 azad_haldia@yahoo.com on Apr 21, 2015
Sub:-Compounding order memo no--MZ/PA/24H/4243, dt-20/11/2014

Dear Sir,

I am Abul Kalam Azad, Consumer ID of my connection is-224016337,

I get punish from 13-01-2004 due to unauthorised use of direct hooking from nearest L.T.O.H mains for Connection de-watering Tulupump.


Case 1.-I
have purchase a electric post from your department (Rs-10000.00-dt-18-01-2004) &
Constructed my own place for my own house connection but you are given two no’s another connection for your business purpose.

You...
Complaint comments Read comments [1] Complaint category Government Organizations

WBSEDCL - bill paid through net banking but unpaid in system

User
 ravinapa05 on Apr 17, 2015
My consumer No with WBSEDCL is 100611799. I am a domestic consumer of electricity in baguihati area. On 06/04/2015. I paid an amount of Rs. 849.49to WBSEDCL as electricity charge for April2015 through Net Banking of S.B.I.where I hold an account. After completion of transaction the Bank certified payment to be successful and furnished Transaction Ref No. as IG00VJPAF0. But surprisingly no cyber receipt was generated by the vendor WBSEDCL which is usually done by all vendors including BSNL and others immediately on completion of transaction through internet Banking. On verification from the Bill...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - NEW METER NOT GIVEN TILL DATE

User
 KRISHNASIS MAITY on Apr 17, 2015
MY NAME KRISHNASIS MAITY, VILL- CHARGORA, PO- AMLAGORA, PS- GARHBETA, DIST- PASCHIM MEDINIPUR, WEST BENGAL PIN NO- 721121. I ONLINE GENERATE QUATION, DATE - 06.8.2014, QUATION AMOUNT PAYMENT- 22.08.2014. BUT TILL DATE NEW METER IS NOT GIVEN. EXECUTIVE WILL MISBEAIVE....
Complaint comments Read comments Complaint category Other

WBSEDCL - Showing E Payment Electric Bill is Wrong, please help me.

User
 Faruk Ali on Apr 16, 2015
My name is Mahammad Ali Mia.Consumer ID : 500717882Transaction ID : CSBI3727276740I have been already Paid my Electric Bill Rs. 978/- (Dated on01.04.2015) for the month of Apr & May 2015 on E-Payment mode throughSBI Net Banking.But Now showing the Electric Bill is All Due. Why ?Please Solve immediately.Mob. No. : 9153566695Attach with E-Payment Transaction Receipt Copy....
Complaint comments Read comments [1] Complaint category Government Organizations

WBSEDCL - Online payment.

User
 Pijush Biswas on Apr 13, 2015
I have paid by my elecetricity charges for April 2015 through online dt.6/4/2015 but till date it is not updated. Transaction ID: CSBI3733569090 Date: 06.04.2015 11:57:20 Payment Gateway: BILLDESK Billing Office: KRISHNANAGAR TOWN CUSTOMER CARE CENTERBP No: 0001027959 Consumer Id: 333012762 Name: BIMAL CH BISWAS Invoice Number: 424001839668 Bill Paid For: APR2015 Payment Mode : E-Payment Received: Rs. 289.00 pls. do the needfull....
Complaint comments Read comments Complaint category Home & Garden

WBSEDCL - About bill

User
 SUMON TRIBEDY on Apr 12, 2015
WBSEDCL <portal.admin@wbsedcl.in> Apr 9 (4 days ago) to me Dear MANIK CH TEWARI, Thank you for using Online Payment Facility with West Bengal State Electricity Distribution Company Limited (WBSEDCL). Your payment has been successfully processed. Payment details are mentioned below - Transaction ID: CSBI3738060853 Date: 09.04.2015 12:48:39 Payment Gateway: BILLDESK Billing Off: RANINAGAR CUSTOMER CARE CENTER BP. No: 0006485792 Consumer Id: 312098334 Invoice Number : 414002266080 Bill Paid For : APR2015 Payment Mode : E-Payment Received : Rs. 592.00 Payment subject to...
Complaint comments Read comments Complaint category Other

WBSEDCL - Applied for a new connection ( Application Number:1002462735) through online portal, but still it is pending.

User
 Kumaresh Karar on Apr 10, 2015
I have applied for a new connection ( Username - kumaresh123, Application Number:1002462735) through online portal. I have already paid the quotation amount on 28-Jan-2014 at 10:18PM. Still now I have not got the connection and in WBSEDCL portal connection status is showing as working. How much time it will take to complete processing? Please help....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - No electric connection when weather is cloudy weather

User
 Sudipta Paul Paul on Apr 8, 2015
Sir/Madam, I would like to inform you that from yesterday(6.30 p.m)to till now no electric connection is here.Only not for today almost every cloudy weather no electric supply not present long time.Also inform you that toll free no(18003453212) & kolaghat customer care no both phone receiver are down from 5p.m to 10.30a.m in every working days.I think this no are emergency no for 24 hours please resolved.Also requesting we need permanent solution for cloudy weather loads ding . Thanking You Prafulla Kr. Paul Customer Id:-222016606...
Complaint comments Read comments Complaint category Other

WBSEDCL - HIGH VOLTAGE (11000 VOLT) LINE OVER OUR LAND

User
 chandrasekhar101 on Apr 7, 2015
I AM SRI SUNIL KUMAR MONDAL, VILL+PO- PAKHIRALA, PS GOSABA SOUTH 24 PGS. FOR YOUR INFORMATION IN THIS MINETIME ONE 11000 VOLT LINE IS OVER OUR LAND BY LANDSCAPE WORKED BY WBSEDCL WITHOUT MY PERMISSION. ALSO INFORMED THAT NOW WBSEDCL PRESSURED AGAIN AND AGAIN FOR WORKED A NEW LINE i.e. 11000 volt OVER MY SAME LAND BY PORTRAIT MODE. FOR THIS REASON MY LAND VALUE IS BADLLY DOWN AND BECOMES A DANGEROUS SITUATION.. IT IS MY KIND INFORMATION FOR REMOVE FROM THIS SAD SITUATION AND FREE FROM ALL OBSTRUCTS AND TAKING NECESSARY ACTION AS SOON AS POSSIBLE. CON -- 9883317974...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - no elletric connection since evening of 04.04.15

User
 antu mandal on Apr 6, 2015
Dear sir, I would like to inform you that from 04/04/15 at 7-30 P.M there is no electric connection in my area till 2.30 pm of 05/04/15 .In yesterday morning I liked to phone to your Toll Free No18003453213 and also to your amtala office no 03482247437 atleast 30 times, no response from that end and last of all one asked me for my consumer number and also gave me a complain number-23092306, but after that nobody came to do the needful. I shall be glad if you kindly look into the matter and help me to get the connection. Also please inform me how to give a complain so that the work will be finished...
Complaint comments Read comments Complaint category Education

WBSEDCL - NO CONNECTION FROM LAST NIGHT

User
 dipendeychowdhury on Apr 5, 2015
Dear sir, I would like to inform you that from last night (04/04/15)at 7-30 P.M there is no connection till 11-30 A.M(05/04/15) In the morning I like to phone to your Toll Free No18003453206 and also your office no 3532522782 atleast 20 times no response from that end and last of all one lady ask me to my consumer number and also convey me a complain number, but after that nobody came to do the needful. I shall be glad if you kindly look into the matter and help me to do the connection. Thanking you, Yours faithfully, DIPEN DEY CHOWDHURY consumer no:412057940...
Complaint comments Read comments [1] Complaint category Government Organizations

WBSEDCL - there is no connection from last night

User
 dipendeychowdhury on Apr 5, 2015
Dear sir, I would like to inform you that from last night there is no connection in my house situated at saradamoni road, ashram para, siliguri, Sorry to inform you that instead of several phone to your Toll Free number there is no response from your office also phone to your office number 3532522782, also there is no response .My consumer ID no 412057940. I shall be glad if you kindly look into the matter and help me do the connection. Thanking you, dipen dey chowdhury Yours faithfully, DIPEN DEY CHOWDHURY...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Pending electricity bill from previous house owner

User
 Piyali Saha (Foodlover) on Apr 2, 2015
Sir, We have purchased a house in baguiati (kolkata) last October. After purchasing house when we contact electricity office for our bill details they told that bill not paid after 2004 so now this bill become almost 1lac rs. This is huge amount for us to pay. Now our old house owner is not receiving phone and his address also change. Admin Please help me how can I resolve this? If I try to do FIR against old owner then his new address also is require which is not present with us. Please help me. My electricity consumer ID:123179852 One thing I want to mention that my near by electricity...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - BILL PAID BUT RECEIPT NOT YET RECEIVED

User
 NURE ALAM DEWAN on Mar 31, 2015
NAME-MAIJUDDIN DEWAN VILL-CHANDANBATI P.O-AHERIPARA P.S-SAGARDIGHI DIST-MURSHIDABAD consumer id-313081042 PH NO-9733510936 EMAIL ID- fbegam.fb@gmail.com I paid the bill through Internet on 14.03.2015 (bill amount ₹ 1758.00) .Bank debited the amount but WBSEDCL PAYMENT receipt not yet receive till now....
Complaint comments Read comments Complaint category House, Apartment Rental

WBSEDCL - Low voltage for last 8 month

User
 udayanphysics on Mar 31, 2015
To The Chairman WBSEDCL User udayanphysics on Mar 26, 2015 Udayan sengupta;id: 300348369.For last 8-9 month from 5 pm to 11:30pm voltage drops as low that my appliances not works & also by ups triggered to battery mode.I pay bill regularly so it is your duity to give us service. Please take care of my problem....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Errors in Electricity Bill, Consumer No-513181433, Invoice No-462000086659

User
 sarkar Subir on Mar 29, 2015
This has reference my complain No-3837, dated 11.10.2014 (Given to Assistant Engineer, WBSEDCL, Asansol-02) and online complain no-37889810 and 37897186. I am Subir Sarkar and I am very sorry to inform you that my bills for the months September, October and November 2014 are erroneous. We have shifted to Chandigarh and no one lives in that home since one and a half years. The bills amounted to Rs.86 for the months June, July and August while it climbed up to Rs.2395 in September, and further to Rs.2399 in October and November totaling to 7726. Such consumption of electricity is not possible because...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Low voltage for last 8 months

User
 udayanphysics on Mar 26, 2015
Udayan sengupta;id: 300348369.For last 8-9 month from 5 pm to 11:30pm voltage drops as low that my appliances not works & also by ups triggered to battery mode.I pay bill regularly so it is your duity to give us service. Please take care of my problem....
Complaint comments Read comments Complaint category Government Organizations

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