West Bengal State Electricity Distribution Company Limited (WBSEDCL) Customer Care

West Bengal State Electricity Distribution Company Limited (WBSEDCL) Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1 800 345 5220

Burdwan & Birbhum
1 800 345 3201

Nadia, Murshidabad & Malda
1 800 345 3213

View More Information...
Satisfactory Rating
1%
Complaints
306
Resolved
1
Bad news, Customer Care service of this company is not good enough! We are notifying them about all the complaints.
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West Bengal State Electricity Distribution Company Limited (WBSEDCL) related photos (45)

West Bengal State Electricity Distribution Company Limited (WBSEDCL) Complaints & Reviews

West Bengal State Electricity Board - Electric current is no more for two days and t not getting help from Electric office.toll free number is not receiving call after a long times

User
 pintukr on Jul 29, 2015
Dear sir /Madam There is no more electric current at Asansol Howkers' Market near Girjamore 713301 near G.T.Road.we went to nearest electric office but didn't get help .we also tried to call toll free number but also result is same.we are facing a lots of problems for that. SO please look into this drastic problem and please resolve this as soon as possible. After a lots of trail finally we wrote a complaint against this. We requst you to solve this proble and send some electric person as soon as possible SIR.!!! Thanking You...
Complaint comments Read comments Complaint category Other

WBSEDCL - Bill not submitted

User
 gouranga das on Jul 23, 2015
made online payment for current bill of Rs 167 through sbi netbanking .My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at pgsupport@billdesk.com for any queries". what to do now?. Rs 167 has been deducted from my account and my curentbill is nt done .please refund me that much of amount.mitar id-101239393-sanjay santra.sbi account no-32664635257.sagartelecom434@gmail.com .contact number-9563097262...
Complaint comments Read comments Complaint category Banks

WBSEDCL - Charging extra charge in online payment

User
 eworldhowrah@gmail.com on Jul 22, 2015
I have paid Bill for the month of July - 15 for Rs. 528/- on 22-07-2015, which due date was 20-07-2015 for Rs. 522/-, against Consumer ID No. 132106815 on behalf of Madan Majhi vide Bill No. 426002183639 via E-Payment mode. When the above said bill is paying via your site its showing Rs. 1/- as 'OUTSTANDING AMOUNT' for last month which is just impossible as all the three consecutive month i.e., May - 15, Jun - 15 & Jul - 15 have been paid via online method from your website. I am giving herewith all three months receipt copy which have been generated from your portal for your information. As you...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Harassment by the local Supply Office, Boral, South 24 Prgs(s)

User
 Nishit Dey on Jul 21, 2015
This is to bring to your notice about the harassment I am facing by the local Supply Office, Boral, South 24 Prgs (s) My Tanent Mrs Nivedita Das has Applied for a New connection vide Application No 1002630582 (BORAL CCC-3115800) On that a quotation letter was send dated 21/04/2015 and advice to deposit the following amount. 1. Total service connection charges of Rs :2000/- 2. Security Deposit ...of Rs 2660//- Both the charges were paid by cash on 18/05/2015 both cash receipt (attached for documentary proof) After the payment a week later inspection was carried out. and there after...
Complaint comments Read comments Complaint category Law & Civil Rights

WBSEDCL - Request for refund of amount due to non payment of electricity bill through sbi net banking

User
 rathindrapalli on Jul 21, 2015
Dear sir, This is DHANAPATI ROY TALUKDAR, i paid my electricity bill on 17/07//15 through SBI INTERNET BANKING my transfer ref no;IG0AJAYPK6, but the amount of Rs 4979.56 is debited from my SBI account number:32015004445, but the bill is shown as not paid. i request for a refund of the said amount.
My WBSEDCL CONSUMER NO: 521183489, My mail id is dhanapatiroytalukdar@yahoo.com, Mob No: 9734581344.
I therefore request your esteemed office to take up the matter at the earliest and relieve my mental agony. Thanking you!....
Complaint comments Read comments [1] Complaint category Utility Services

West Bengal State Electricity Distribution Company Limited - No Power Connection

User
 iamtuhin15 on Jul 18, 2015
Hello I am Mrs Kshama Choudhury and my Consumer ID is 152135745. I am staying with my husband in Barrackpore and there is no power connection in my house since evening of 18/07/2015, even though my entire neighborhood has it . I have repeatedly called the zonal customer care number ( 1800 345 5220) but no one responds to the call. The customers care numbers are given to address issues, but excitingly these people doesn't even bother to pick up a call. It's a shame that we the customers have to suffer often due to this negligence of WBSEDCL. So I would request the people concerned to kindly look...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Incorrect name in my meter bill

User
 kareem1977 on Jul 16, 2015
I am a new electric consumer and my consumer id : 102052722. First meter bill sent to my address in the name of sakira sultana though my name is sarika sultana. I have reported the same through complain letter to magrahat electricity office and several times over telephone. More than two months passed but no correction is done in this respect. At the time of new connection application i have enclosed a copy of adhar card, still they wrongly entered as sakira sultana in place of sarika sultana. Kindly look into the matter....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Abnormal electric bill

User
 santanu_kpa on Jul 14, 2015
Dear sir,

I have received abnormal bill in period july 2015 - - september 2015 which is 915 units.
However in april 2015 - - june 2015 the units is only 655 (Which is the summer time with maximum usage of freezers & multiple fans) . There has been no addition of electrical appliances during last 1 year which will increase consumption still 955 units is just abnormal.
The same happened in october 2014 - - december 2014 period which is winter season however still 873 units shown in usage. There was no solution given by local office when i approached.
A person...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Consumer Id: 127014176; Bill for the month of May-July 2015 is very high; some irregularity in the bill

User
 akhilkmrmishra on Jul 14, 2015
The bill for May- July 2015 (BILL MRU: HCN10Q), Rs 9453, is very high than normal. There is some irregularity or mistake for sure. There has been some fraudulent activity in this. CONS ID: 127014176 INST NO: 05174987 (U) METER NO: SF705688 It falls under New Town Action Area-1 customer care....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Too much load shedding for long time form last 15days

User
 koushik0789 on Jul 8, 2015
from last 15 days power cut taking too many times in a day and for a long time. power cut is take place form evening to late night (5pm to 2-30 am) when calling to help line to know the reason they always told me " unlimited break down in substation ".
Name : Subrata Kumar Santra.
consumer id : 222169793
phone no 7044066873
e-mail - koushik0789@gmail.com...
Complaint comments Read comments Complaint category Other

WBSEDCL - Non reicieipt of ereiceipt

User
 Biswaswar Ojha on Jul 8, 2015
Respected sir, I Biswaswar Ojha cust I'd 133222680 made a online payment of Rs868.56( dt 05/07/2015 at 8:39pm, log srl. no 4409148) through ucoebanking(intimated by msg to my registered mob 9830465108, But no confirmation sent from WBSEDCL to my email id biswaswarojha@gmail.com yet.Pls look into and confirm my payment....
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Low voltage in my area

User
 antu mandal on Jul 6, 2015
Sir
. with due respect l, purnendu mandal ID-312057450, beg to state that from 7a.m dated -6/7/15 there was no Eletric connection in my area.At 4 p.m Eletric came but in low voltage. I gave complain on 18003453213 at 4.30 p.m, my complain no 23609982. They came and repaired .But at same time it became again low voltage still now and it is a weekly problem.
. I gave complain in that site on 5/4/15, complain no - 23092306 previously for same reason . So sir please please look that mater.my mob no- 9735602024...
Complaint comments Read comments Complaint category Employers

WBSEDCL - Showing Outstanding amount of 64.43 in spite of paying bill timely

User
 রেজাউল কবীর on Jul 6, 2015
Our connection is with Baruipur Elec supply Numbered 113014625. We pay bill through net banking. But in April 2015, the net banking procedure is at fault at your end. Thus we were forced to pay at your counter, copy of which is attached with highlight. This month, while paying bill I found that an amount of 64.43 has been included as Outstanding. The amount is not much, but why should we pay more....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Epayment bill not received (Con id - 153247425, inst no - 03036786 (U)

User
 basusamirkumar on Jul 6, 2015
Payment of rs. 3597 / - paid through net on 03 / 07 / 2015 of above for billing month i. E
July, aug, sept. 2015 by icici bank credit card. Bank intimated by message the deduction of rs.
3629 / - (Including service charge) on 03 / 07 / 2015 to my registered mobile 9836884584.
But ereiceipt not sent to my email - basusamirkumar@yahoo.com till date.
The due date of 1st bill is - 13 / 07 / 2015.
Pl. Look into and confirm my payment.

Samir kumar basu
Ex - chief engineer crm cell, wbsedcl
Jaya apartment, flat - 404, sreepur.
Madhyamgram,...
Complaint comments Read comments Complaint category Credit Cards

WBSEDCL - Reapplication for the new meter connection.

User
 nil MUKHERJEE on Jul 6, 2015
I, Bina Ghosh, w/o Asit Ghosh.Vill-Purbahotar, P.O-HOTAR, P.S- MAGRAHAT, DIST.-24pgs(S), Pin-743610. I have already getting my quotation (my quotation number is 1000566485/Quit/03) since 2012 at the month of 22, February but unfortunately I am not getting the electric meter(D) till date. Please I am requesting you to enquiry the subject as early as possible....
Complaint comments Read comments Complaint category Other

WBSEDCL - Short circuit from service line

User
 md.com on Jul 5, 2015
I am md ismail a customer of wbsedcl from farakka divission.i complaint for above problem one month ago.complain no. Is23371950 but no action was taken by authority..repedaly i complain again 15days ago.complain no. Is 23515476 but alas this time also i fail ta attend to solve it.now a part of my house became short-curcuit..so kindly think in whiche level of risk we live here .kindly take proper step as soon as possible......
Complaint comments Read comments Complaint category Work at Home, Part Time Jobs

WBSEDCL - Amount debited from my sbi ac but payment not done

User
 ALOKE CHAKRABORTY on Jul 5, 2015
Paid Electric bill for the month of july through Sbi net banking.T/Ref no. IGOAGUFWM6 for Rs 1260.56 on 02/07/2015 04:55:10 but in the web site of WBSEDCL showing that my payment not made for the month of July.But in the Bank statement it is showing that rs 1260 has been transferred to WBSEDCL.Even I got no messages from WBSEDCL.where my money gone?...
Complaint comments Read comments Complaint category News & Media

WBSEDCL - Access Bill

User
 annusri on Jul 1, 2015
Con ID # 123079593 Meter # 4S041154 Bill amount is 7083.00 INR which is unacceptable, And very high Please look into this matter and fix it else we will not able to pay the amount. Main usage which is also not used more than 12Hrs on avg.: Tubelight # 3 Fan # 3 TV # 1 Fridge # 1 We do not use any major appliance like washing machine or AC, that my bill is so high....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Complaint against abnormal bills

User
  DEBABRATA MUKHERJEE on Jun 30, 2015
Please refer to our complain received No. 6788 dated 11.06.2013 and Receipt no 5093 dated 23.02.2015 both received by HARIPAL GR. ELECTRIC SUPPLY. Please again refer to our verbal telephonic complain to WBSEDCL being complain no.28075336 dated 09.07.2013.All the complaints are unattainded so far. Even a letter of acknowledgement or letter to let us know the status of our complain has not been sent to the consumers. This complains are regarding the abnormal billing in respect of the above mentioned connection numbers and consumer numbers as stated above.Please be informed: 1. Both the connection...
Complaint comments Read comments Complaint category Government Organizations

West Bengal State Electricity Board - Rectification of energy meter no. T1112260

User
 A. Bose on Jun 28, 2015
Sir / Madam, It has come to my knowledge that the energy meter attached to my apartment for recording the electricity consumption is defunct for the last couple of months. Since the gadget is not working, I understand that the quarterly electricity bills that will be charged on my account shall be on an average basis which is likely to be far higher than my actual consumption. In view of the above, I would hereby request you earnestly to either rectify the existing energy meter or replace it with a new one (preferably, a digital one) and seal it at the earliest. Your prompt co-operation in...
Complaint comments Read comments Complaint category Utility Services

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