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WBSEDCL Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
 
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WBSEDCL Complaints & Reviews

WBSEDCL - Very poor and irregular power supply in our locality

User
 pranabanandamahato on Aug 27, 2014
To, The Chairman West Bengal State Distribution Company Limited Vidyut Bhavan Block - DG Sector-II, Bidhannagar Kolkata - 700091 Sub : Complaint against shut down of power supply on regular basis Respected Sir/Madam, This is to bring your kind attention that I, Barsha Mahato(Consumer Id : 242036031), a permanent resident of Bandwan block of Purulia district, want to inform you that we, the residents of our locality is suffering from regular shut down of power supply from WBSEDCL from last three months. The supply of power is pathetic in our locality. But as usual the office...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Online payment

User
 srmandal on Aug 21, 2014
Ref: Consumer ID: 332243730 Consumer Name: Samaranjan Mandal Madanpur Gr. E/S Bank payment ref. No. MSBI3455235451IGY3771892 Transfer to 3199591162094 Sir, with reference to as stated above, I have paid electricity bill for the month of August 2014 of Amount. Rs. 1876/- (I have paid 1880.49) through online banking using my brother a/c on 19/08/2014.Details of bank statement is attached for your ready reference. But I did not received any money receipt. At the time of transaction, payment was found successful. But it was written that payment cannot be made. I could not understand whether the...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Regarding Excess Electricity Bills

User
 kunalkhilani on Aug 19, 2014
sir, I Mr. Kunal Khilani of the above premises viz.My Address...R 505, City Centre Salt Lake, Kolkata: 70006. Inst No: 02877081 [U], Meter No: SF504526, Type A(DM-U) [D], Phase: 3D M/F: 1.Rdng Month : May-July 2014. Last Rdng: 49149 Date: 03-May-14.Current Rdng: 50833 Date: 02-August-14.Unt Cnsmd: 1684.Total Unt: 1684. Have written you this letter Regarding Excess Bill I am receiving from past two months.I have by request that a representative from your electric house be dispatched to my place as soon as possible in order to read my meter. I appreciate if this matter of excess billing is...
Complaint comments Read comments Complaint category Other

WBSEDCL - Meter Checking and Generate Spot Bill....

User
 Pampa Das on Aug 14, 2014
Dear Sirs, Sub : Request for Checking of Meter Ref : Consumer No: A072783 & Consumer Id. : 115163291 & invoice no. 420000639448 (copy enclosed) This is to inform you that I Sri DHRUBA DAS lived in above-mentioned address in Pashupati (S) Complex – Sonarpur, we are not getting our spot bills from the last 2 to 3 quarter (at-least 6 to 9 months) and lodge complain under docket nos. 36483566 and 39100324 on 14.07.2014 also do the verbal complains at several times. I have personally visit at your electric office at Bolaka – beside of Sonajhil, Sonarpur, Kolkata – 700 150 asked...
Complaint comments Read comments Complaint category Other

WBSEDCL - No receipt of on line bill payment con id 153214297

User
 MALOY D on Aug 5, 2014
Today i have paid rs. 6691/- throgh net banking from my axis bank account> i have not receive any receipt during transaction & it is also not shown in bill payment history. Pls do the needful

Regards
Maloy dutta
Cell no 9007765525
Kalapataru abasan, 2 nd floor
Block a, taki road.

Inst no 03011578
Meter no h032573
Con id 15324297...
Complaint comments Read comments Complaint category Other

WBSEDCL - Incorrect online billing

User
 Shekhar_Guha on Aug 5, 2014
Consumer number 115161780. Bill Summary shows an amount of Rs. 4204.00 in July 2014. However the underlying bill shows an amount of Rs.2822.00 for for the same July 2014. The payment for the said month of July of Rs. 2822.00 was made well within the due date. However today the 5th of August 2014, when I go to pay the amount for August I see an outstanding of Rs.786 against July 2014 with a due date of 11th July 2014. I am hence denied online payment since there is an outstanding. This amount has no explanation. I need the following 2 points addressed immediately: a) Clarification on why is...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Improper Electric meter reading, Quaterly billings exceeds 4.5 months also monthly reading/card is not updated to consumer

User
 Pampa Biswas on Aug 3, 2014
Consumer No.127913490 Meter No.L0616952 Previous Reading date: 20-02-2014 =95.00 Present Reading date: 02-07-2014 =887.00 Billing date : 21-07-2014 Tariff class: A(DMU) New Town 700156 Appliances used: Fan:2 nos for 12 hours T.light : 02 nos. for 6 hours Geyser: 01 for 10 minutes once in two days Induction: 01 for 1 hour Tv LED: 01 for 5 hrs We are staying in the rented flat for just 12 hrs per day * 24 days a month We cook one meal a day as we are working ...and go home on off days Imagine if are accounted for bill of RS.1651 per month whereas energy cost estimator says...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Abnormal increase in electric bill

User
 DEEDDE on Jul 30, 2014
I ankit agarwal holding a connection in the name of chandra wati devi with consumer number 412157472 ...Is here to complain about the the electric bill you send me for july-sep 2014.You hadd charged me for around 4000 units and send me the bill of 35000.My approx per day consumpition is around 4unit/day and previously i am paying you for or more than the consumpition.I had also submitted an appliction to change my electric meter onj dec 2013 but all in vain.And now when i spoke to your kalimpong (Dist-darjeeling) ae he was not able to give me appopiate answer and asked me to pay the full amt.
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - Misbehavior done by the meter reading collecting personnel of wbsedcl

User
 arnab_ee on Jul 30, 2014
CONSUMER ID: 155090450
INSTALLATION NO: 5686479
METER READING UNIT: AWA01QMR
JURISDICTION: KAMPA CCC

Sir,

I, DEBU PRASAD SARKAR, an electricity consumer of WBSEDCL, regret to inform you that I want to register a grievance relating to the misbehave done with my wife of age 56 yrs by the meter reading collector personnel on 29/07/2014. This same incident also done by the same person on 20/04/2014.

I am an old consumer of WBSEDCL since 1989. My meter is installed at an height of 6 feet from ground to avoid child contact by the WBSEDCL...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Application for new service connection

User
 gghanty on Jul 28, 2014
I had applied for a new domestic service connection on 28.04.2014. But after repeated enquary the station manager did not given any new connection on my home.

I'm attaching herewith the copy of reply given by a.E. & station manager, andal c.C.C. On 08.05.2014.

I cann't understand why new service connection on my is not given till date.

Yours faithfully

Mamata ghanti
Andal north bazar,
Andal, burdwan, 713321...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - To repair series line

User
 nirmalb87 on Jul 26, 2014
I am KALI sankar mazumder id no313071270..Icalled book on12/07/2014 and docket no:22137294. SECOND
call booked on17/07/2014 and docket no is22168686.Third call bookedon20/07/2014 and docket no22186200. After that Iwent to Bharatpur electric supply office and requested toss to look into matter but yet work is not done.
MAIN PROBLEM IS TRANSFORMER GIVES TWO PHASE LINES BUT DOES NOTGIVE THREE PHASE LINES .So submersible does not run .I ONLY WANT TO GET SOLUTION...
Complaint comments Read comments Complaint category Other

WBSEDCL - Disconnection of home electric connection without notice or verbal information

User
 swapan hasda on Jul 20, 2014
I am a consumer of WBSEDCL, Consumer ID is 312121689, Tarrif class- A(DM-R), I am belong to under Chuanpur, Berhampore, Murshidabad (West Bengal) Eelectric supply office. On 19-07-2014 afternoon my line has bee disconnected without any notice or verbal information. As well as I know that I have no outstanding dues.In this situation I complain to customer care no-18003453213. I spent whole night totally dark next day on 20-07-2014 morning some electric supply staff come and inform me that I have outstanding dues thus my line has been disconnected . I want to produce my payment receipt to them but...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Tenant refusing to pay unpaid bill. Corruption & delay in cutting connection so the huge unpaid bill has accumulated

User
 maji.sandip on Jul 18, 2014
Respected Sir, NABIN CH, MAJI, Consumer Id : 513147802 Installation No : 3339545 I have a house near Chitra Cinema, Burnpur, which I have given on rent to one Mr. Tapan Rai. I am staying in Kolkata. But he is refusing to pay last one year’s electricity bill for the electricity he has already consumed. This has resulted in a big pending unpaid bill amount of over INR 13, 000 (Thirteen thousand rupees) which is growing day-by-day as WBSEDCL is adding up late fines and penalties for the unpaid bill. I suspect corruption, in connivance with my tenant, of the persons in WBSEDCL authorized...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Poor quality ink for bill printing.

User
 Arindam Chanda on Jul 16, 2014
It is really a matter of surprise that WBSEDCL (Rishra) is using poor quality ink in customer bill printing. I don't know whether it is a problem of ink or the paper which is being using for preparing the customer bill which is supposed to be kept for three months for payment. Moreover after completion of 1-2 months you cannot find anything in that bill except the white paper. Despite of that if you go for the payment, you will be asked to confirm your consumer no from the station manager. Above all misbehave after making payment, throwing balance money at you in the counter is free with harassment....
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Reverse Rotation of Motors

User
 BMChemicals on Jul 14, 2014
From: B & M Chemicals ltd. at Tetutultolla, Badu Road, Badu, 24 Pgs(N), WB, 700128 Consumer ID No.153076729 - Business Partner No. 3341260 - Meter No. SB975772 Dear Sir, We would like to inform you that since long days to till date at the time of Power restore after Loadsheding, all machines and motors are move in Reverse Direction and its happen 4 to 5 times in every week. This fault happen not only at out factory but total Tetultolla, badu road area. When this fault happen we contact to Abdalpur Distribution Centre then they inform that due to changes of Supply Line this problem...
Complaint comments Read comments Complaint category Business & Finances

WBSEDCL - Non Receiving of Spot Reading Electric Bills from last 9 months against the Consumer ID. 115163291.

User
 Pampa Das on Jul 14, 2014
Dear SIRs., My-self DHRUBA DAS of Pashupati Shopping Complex, 4th. Floor, Flat # - B3, Near - Sonarpur Bazar, Kolkata - 700150, West Bengal, India under the Consumer ID. - 115163291 Consumer No. - A07278 3, Consumer Code - A07 and Meter No. - H080255. We have faced a long term problem of Non Receiving of our Spot Reading Electric Bills from last 9 months. I and my spouse have already met your responsible executive at least 4 to 5 times and the effect of take small pieces of papers and write down 3 dates with the consequent average monthly amounts from his desktop and asked to deposit this...
Complaint comments Read comments Complaint category Products & Services

WBSEDCL - High amount of S.T.W.-196 Bill.

User
 haruchandragour on Jul 11, 2014
Consumer no.-S370679 C/O.-Bhairab Gour Vill-Bagdoba P.O.-Modanmohanpur P.S.-KOTALPUR DIST.-BANKURA PIN-722141 Mobile No.-9007054375 Respected Sir, Meter No- T2066538(1 phase meter) was connected in my S.T.W.-196 connection in Nov., 2012.At the end of Jul, 2013 reading of the meter was 06727 Units.Thus total unit consumed 3*06727=20181 Units. But in Aug., 2013 3 phase meter was connected (Meter no-RSX60723) in my connection.At the end of Jun., 2014 total consumed units are 7730. Therefore (for meter no T2066538) in 9th month total consumed units was 20181 but (for meter no RSX60723)...
Complaint comments Read comments Complaint category Electronics & Appliances

WBSEDCL - Unable to find out the Installation No./Type for online bill payment registration in WBSEDCL

User
 samtheboss on Jul 11, 2014
Dear Team, When I try to register myself for online bill payment in your website, they are seeking for Consumer ID & Installation No./Type as mandatory field. Consumer ID already present in electricity bill but unable to find my Installation No./Type. In this matter when I called the Customer Care Help line (1800 345 3212), they suggest to contact with billing section of the power supply office.As per suggestion when I meet them physically and asked them about this installation No./Type, they suggest to contact customer support for details. Also the panic is that in those rural branch not...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Unable to find out Installation No./Type.

User
 samtheboss on Jul 11, 2014
Dear Team, When I try to register myself for online bill payment in your website, they are seeking for Consumer ID & Installation No./Type as mandatory field. Consumer ID already present in electricity bill but unable to find my Installation No./Type. In this matter when I called the Customer Care Help line (1800 345 3212), they suggest to contact with billing section of the power supply office. As per suggestion when I meet them physically and asked them about this installation No./Type, they suggest to contact customer support for details. Also the panic is that in those rural branch...
Complaint comments Read comments Complaint category Other

WBSEDCL - Double Payment against Inv No: 416000857794 under Consumer ID 332009755

User
 BISWAJIT68 on Jul 10, 2014
KRISHNA PADA DUTTA, Retd. A.C.O of WBSEB.
(Occupier of Kalyan Kumar Chakraborty)
H. No : B - 4 / 94, KALYANI
P. O. : KALYANI, DIST. : NADIA
PIN. : 741 235, W.B. INDIA.
PH. 2582 6058 {R}, 9339853212 {M}, 9903039910 {M}
Email : biswajittama@gmail.com
Email : biswajit_datta68@hotmail.com


TO Date : 09 th July 2014.
THE DIVISIONAL MANAGER,
KALYANI DISTRIBUTION DIVISION, WBSEDCL
TARIT...
Complaint comments Read comments Complaint category Government Organizations

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