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WBSEDCL Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
 
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WBSEDCL Complaints & Reviews

WBSEDCL - Online payment due

User
 SARAKJIT DAS on Dec 18, 2014
I paid the bill through Debit card on 17.12.2014 (Bill amount - Rs. 2295.00) [Transaction ID: CTX1412170537316933890 ]. Bank debited the said amount but receipt from WBSEDCL portal ''Your payment has been successfully processed.". But when I open the WBSEDCL portal, due bill till displayed in the screen. WBSEDCL mail given below Transaction ID: CTX1412170537316933890 Date: 17.12.2014 11:07:14 Payment Gateway: ICICI (Card) Billing Off: MATANGINI CUSTOMER CARE CENTER BP. No: 0010183018 Consumer Id: 200979678 Invoice Number : 416001775228 Bill Paid For : DEC2014-FEB2015 Received : Rs. 2295.00...
Complaint comments Read comments Complaint category Other

WBSEDCL - Illegal Connection over our land

User
 abhijit0201 on Dec 17, 2014
I, Kanan Munsi, beg to state that Smt. Namita Roy, residing at W/o. Late Hiranmoy Roy, Mahaprabhu Para, Ward No. 16, 2nd Lane, P.O.- Ranaghat, Dist. - Nadia, Phone No. - 9734497661, has applied for domestic connection. It is noted that she has no proper road for getting domestic connection. Connection is possible only over our Paternal Property. WBSEDCL Officials should know that any domestic connection is given to a consumer after the verification of legal documents (like PARCHA, DALIL, etc.) of the premises over which the connection is provided. Moreover I need to add that the total problems has...
Complaint comments Read comments Complaint category Other

WBSEDCL - No Construction Power and Permanent Connection on flat purpose

User
 abhijit0201 on Dec 17, 2014
I, Abhijit Debnath, Developer of Manindra Apartment, 20, Deshbandhu Road, New Barackpur, Ward no. -11, Kolkata - 700131, Phone No. - 9331086061, have applied for Construction power on 25.04.2014 (Application No. 1001935486) and permanent connection on 25.04.2014 (Application No. 1001935547) under New Barrackpore Customer Care Centre for our constructed flat. But still now we have not got any construction power. It is ridiculous. Our construction works is running through rental Generator connection. Details are under follows : Note Sheet of Bidhannagar II (D) Division - NBGS/NS/14-15/52 date 29.04.2014 Received...
Complaint comments Read comments Complaint category Other

WBSEDCL - Delay in Providing New Electricity Connection

User
 PradipDas123456 on Dec 10, 2014
Respectfully stating that myself, Pradip Das, Resident of Bankra, Saratpoly P.O.-Bankra, Dist-Howrah - 711403, applied for a new connectionApplication No-1002301958, Consumer Id-101972953. on dated 10/11/2014 and the necessary deposits of Rs. 5755.00 also done by E -Payment mode.Afterwards, I was there at SALAP CCC-3135200 office of WBSEDCL on the very next day and they conveyed me, it will take 10-15 days to materialized the matter of its own.As per the commitment giver, again tried to contact them after 15 days on dated 24/11/2014 on the same SALAP CCC -3135200 office, but asked me again to come...
Complaint comments Read comments [1] Complaint category Other

WBSEDCL - Subj:- High Voltage 11000 volt Line

User
 Debasis Banerjee on Dec 9, 2014
Sir, High Voltage 11000 volt Line (without underground or cover cable) pass in village (most populated place) by force & illegally. Pl's stop This connection. Complaint Local Supply Station & D.E Office. Thank U Our Location:- P.O + Village - Matiari, District:- Nadia, P.S- Kaliganj, West Bengal...
Complaint comments Read comments [1] Complaint category Government Organizations

WBSEDCL - Letter of Complaint to The WBSEDCL for Excess Billing.

User
 bikashsinha586 on Dec 9, 2014
cunsumer Id:- 155086174 Installation N0.-12260135, Meter N0.-P1303591 To, The Station Manager, Kankinara, K/G/E Supply WBSEDCL, North 24 Parganas, West Bengal. Sub:- Letter of Complaint to The WBSEDCL for Excess Billing. Sir, I am quite surprised and quite shocked to receive the electricity bill amounting Rs. 11, 748 against electricity consumption for the last three months at my residence, to receive such a heavy electricity bill. Needless to say there has been some anomaly or breach of duty. I am quite disturbed how such an exaggerated amount...
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - COMPLAINTS REGARDING WRONG BILLING FOR A CLOSED HOUSE

User
 poojanhs on Nov 29, 2014
Though I have been paying my electric bill regularly whatsoever but it is a great tension for me when I have received my electric bill on different mode and tariff when my house is closed and no power is being used. we are not staying here from last three months due to some unavoidable circumstances as a result of which no power is being used by us for our home but still we have been asked to pay nearly a sum of rupees 1900 as our current bill. we have already submitted a letter requesting to charge the minimum amount for "meter" but still we have received bill of such huge amount. sir, i would...
Complaint comments Read comments Complaint category Electronics & Appliances

WBSEDCL - SECURITY DEPOSIT NOT YET REFUNDED

User
 JAYDEB M DAS on Nov 25, 2014
I applied for temporary connection on 14/06/2011 and security deposit of Rs.3020/- & S/C charge of RS.185/- was deposited with WBSEDC at KOLAGHAT on the same day.I waited months together but neither the connection was given nor any communication was sent to me regarding the fate of my application in spite of my regular follow up with KOLAGHAT CCC.I brought the fact to kind notice of The R.G.R. O.& S.E..(Com), WBSEDCL Tamluk, Dist. Purbamedinipur.for justice against deliberate non implementation of temporary connection and appealed for refund of the security deposit & S/C charge with...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - WBSEDCL - WBSEDCL - Unexpected huge bill amount received

User
 ayswarjya009 on Nov 25, 2014
For last 3 months I have received my Electric bill amount TRIPLE times than the regular . I think there will be some defect in my Meter . I request you to check my meter earliest before the next bill generation . Thanking You!!!. Regards, Ayswarjya Karmakar Mobile no - 9734226875 Consumer Id-101688227 Meter No - B2433085 Installation no-15573534 Address: Sapphire Garden, Flat - A2, Block-1 Rajarhat, Kajial Para, Kolkata-700135...
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - Electrical Surge in our connection

User
 Nikhilesh Roy Chowdhury on Nov 21, 2014
When the Micro Oven is in operation the voltage is dropping too much and recouping on switching off the Micro Oven. previously it was not happening. Recently while cutting the tree leaves in my next house the line was electrified and get corrected from your end.And problem of our house started....
Complaint comments Read comments Complaint category Other

WBSEDCL - replacement of faulty stopped electric meter

User
 surajitshil28 on Nov 19, 2014
I have complained on 27th june, 2013 about replacement or remedy of my stopped faulty electric meter and the meter reading person also checked and accepted the faultness of my stopped electric meter . I have applied for replacement of stopped meter at Asst Engg, WBSEDCL, BALURGHAT, D/D, pin-733101.my customer id is 433003062 and meter no is 750259756. I have inquired lot of timesbut no response.Till date no replacement has done. in this connection an effective steps are highly be solicited and needed for better service and taking necessary solution of customer harassment and problem due to irresponsibility...
Complaint comments Read comments Complaint category Electronics & Appliances

WBSEDCL - WANT TO KNOW MY INSTALLATION NO.

User
 amit1203 on Nov 19, 2014
MY CONSUMER NO. - 200017745. I WANT TO REGISTER OF YOUR SITE.BUT I DO NOT KNOW MY INSTALLATION NO. I CALL OUR ECECTRICITY BRANCH OF BIRSINGHA. BUT NO. RESULT. PLEASE PROVIDE MY INSTALLATION NO BY MAIL OR PHONE. MAIL ID sgj1916@gmail.com PHONE NO. - 9007009902...
Complaint comments Read comments Complaint category Employees

WBSEDCL - E payment slip not generated.

User
 santanu jha on Nov 18, 2014
My consumer I'd is 300470489.I have paid my bill through SBI online banking today.Tr I'd is IG00FFWUJ6 for rs 2356.00.Bank shows this transaction is success but till now no eslip or email or SMS received. Please confirm it through email.Thanks....
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Amount debited from bank but not received in WBSEDCL

User
 Raj Karmakar on Nov 18, 2014
My consumer id is 342035798. On 05/11/2014 I paid my electric pill by e-payment. But my bill still show this WBSEDCL website. My bill details is- (1) Transaction ID: S47244752, Description: VbyV/PRCR/430917368999/05-11-2014 22:49:14/EFT, Rs. 2820.16 & (2) Transaction ID: S47245096, Description: VbyV/PRCR/430917371044/05-11-2014 23:00:38/EFT, Rs. 2820.16 Date: 05.11.2014. Both time amounts debited from my Account but my bill still show as UNPAID BILL. Account Details: Payment Gateway: UCO Bank (Card) Branch: Gazole IFSC Code: UCBA0002352 Name: RAJIB KARMAKAR Account No. 23520110025079 So...
Complaint comments Read comments Complaint category Banks

WBSEDCL - New connection Payment Problem

User
 pradipdas123 on Nov 10, 2014
Sir, i have made a transaction on 11th November, 2014 for new connection. On wbsedcl. my payment was debit card.My balance deducted from my bank a/c. But in my login for new connection the payment received was not generated. Transaction details in my bank shows: NET TXN: BILLDESK AYBK3550010038 WBSEDCL My Application No- 1002301958. Name-Pradip Das Ph-9836676373 Please confirm the status...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Online transation unseccussful.

User
 sudipta4 on Nov 6, 2014
sir, i have made a transation on 6th november, 2014. on wbsedcl. my payment was debit card.My balance cutted from bank a/c but i have no recept. But i have got one sms from sbi. It shows one WBSEDCL transation id.431007491403. please tell my bill payment is complere or not. consumer id.-512122289 SBI A/C-31840184784 DEBIT CARD NO-4591510100222186...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Bill Payment

User
 ShahAzam90 on Nov 6, 2014
Hi, I am Md Afaque Azam my Consumer Id: 432080463, I have pay my bill of October by online payment mode but today I get new bill receipt here i found the bill of October is in Due amount. My payment Details are Below. Transaction ID: AUNI3528936585 Date: 23.10.2014 20:39:22 Payment Gateway: BILLDESK Billing Office: GOALPOKHER CUSTOMER CARE CENTER BP. No: 0005300491 Consumer Id: 432080463 Name: MD. AFAQUE AZAM Invoice Number: 418000966531 Bill Paid For: OCT2014 Payment Mode : E-Payment Received: Rs. 300.00 Please solve my Issue as soon as possible....
Complaint comments Read comments [1] Complaint category Other

WBSEDCL - WBSEDCL - Unexpected huge bill amount

User
 Biswas78 on Oct 30, 2014
I, Swapan Kumar Biswas, on behalf of my Late mother Smt.Binapani Biswas, resident of Dandapani Tala Ghat Road PO-Nabadwip Dist.Nadia Pin Code-741302. My consumer ID No. is 333054352 Meter No.18894, For last 6 months I have received my Electric bill amount double than the regular . I think there will be some defect in my Meter . However without delay I have paid my last bill. I request you to check my meter earliest before the next bill generation . Thanking You!!!. Regards, Swapan Kumar Biswas mob - 9734825370/7872729569...
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - Unable to pay electric bills online.

User
 Soumava Mukherjee on Oct 21, 2014
Dear Sir/Madam, This is to bring under your notice that I am a registered customer on WBSEDCL portal (Consumer Id: 333188245.) and have been trying to pay the electric bill for the September-November 2014 quarter online via the WBSEDCL web portal for nearly one month continuously now but have not been able to pay till date. Whenever I try to click on the select boxes beside the monthly break-up of the bills in the Pay Bills section in WBSEDCL portal none of the boxes gets selected and the payment remains a failure. Even after repeated calls to probably every phone numbers provided on the bills...
Complaint comments Read comments Complaint category Other

WBSEDCL - Bill paid through ECS and claimed arrear by the WBSEDCL ,Tegharia Branch of Kolkata

User
 gurudasmukh on Oct 17, 2014
I, the Secretary, Kendriya Vihar Co-operative Housing Society Ltd, Kendriya Vihar, VIP Road, Kolkata 700052, a housing of Central Government officers has received complaints from its large numbers of Members that, inspite of making arrangement with the Bank, agreed by the WBSEDCL for making payment of bill through ECS (UNLIMITED), the personnel of WBSEDCL are often threatening some old and senior citzens consumers that they are going to disconnect their connections for non payment of outstanding bill .Where as Bank has paid and regularly paying all bills raised by the WBSEDCL . It is not understood...
Complaint comments Read comments Complaint category Law & Civil Rights

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