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WBSEDCL Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
 
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WBSEDCL Complaints & Reviews

WBSEDCL - your engineer/supply staff not doing proper job at my supply point sperking error

User
 prithuduyti on Sep 14, 2014
Dear SIr,

Here I am complaint against your field supply staff Kalyani WBSE who are going to fix my supply point problem, they came to visit against complaint but not fix the issue every 7 days after we are suffering no power at my residence.


I want it should fix properly, so that I no need to complain after 7 days for same issue. my current complain no is -22505924.


hope you will take care of that and fix the issue permanently.


my id is --332007290, kalyani ....
Complaint comments Read comments [1] Complaint category Law & Civil Rights

WBSEDCL - for electric bill

User
 sambhu khanrah on Sep 13, 2014
sir i am a consumer of WBSEDCL, BAGNAN-II ES .I get connection on 30/10/2013 meter no landis L2906825 service connection no 101306997, company takes four time riding but still now i did not get any electric bill, I also complain in office at bagnan II on 14/08/14 but still i did not get any response ....
Complaint comments Read comments Complaint category Business & Finances

WBSEDCL - CHANGE OF STOP METER FROM LAST 6 MONTH

User
 probirmukherjee on Sep 9, 2014
DEAR SIR/ MADAM, I pankaj Mukherjee from mogra, hooghly want to inform you that, from last 6 month my house metre in my name was stopped working and for that when i and my family member goes to our local office at Mogra for submitting the application, they simply ignore the matter and told us that they aware about it and do the need full in time. But it already 6 month over and still now it not replace and due to that i have to pay excess amount of Rs 1600 per month which was very high payment for me and my family to manage. So i heartly request you to please take the immediate action...
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - WBSEDCL - Refund of quotation Amount Rs 859/- Paid against application No 1002147321

User
 smsharma on Sep 9, 2014
Dear Sir Under consumer ID No 101830967 undersign being applied for fresh connection at New Town, Balaka Abasan of action Area-1, Kolkata-700156 on 23.08.2014 by e payment.Till date status shows Connection Working on my visit at New Town Electric Company Ltd on 05.09.2014 came to know for New Town online system is not valid unndersign amaze to see how your system generated quotation for said address & collected e payment for same.On my subsequent email to your Regional Office since 27.08.2014 no reply on the matter being undersign. have no other alternative but to apply a fresh at New Town Electric...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Defective meter & huge energy bill for Consumer ID # 224039084

User
 sjana1973 on Sep 8, 2014
Dear Sir/ Madam, This is to inform you that I am not staying at the residence at Anandahdhara, Haldia due to professional reasons. Recently, I cam to know that my energy meter is defective and already applied for replacement on Sep 04, 2014. I have also received a huge amount electricity bill of Rs. 2133.00 for the month of Sep-Nov 2014 (Invoice Number # 428000782082). Therefore, I would like to request you to revise the said energy bill to a reasonable amount and oblige please. Thanking you, Yours faithfully, Soumen Jana Consumer ID # 224039084 email: sjana1973@gmail.com Dated:...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Refund of quotation Amount Rs 859/- Paid against application No 1002147321

User
 smsharma on Sep 8, 2014
Dear Sir Under consumer ID No 101830967 undersign being applied for fresh connection at New Town, Balaka Abasan of action Area-1, Kolkata-700156 on 23.08.2014 by e payment.Till date status shows Connection Working on my visit at New Town Electric Company Ltd on 05.09.2014 came to know for New Town online system is not valid unndersign amaze to see how your system generated quotation for said address & collected e payment for same.On my subsequent email to your Regional Office since 27.08.2014 no reply on the matter being recived.UnderSign have no other alternative but to apply a fresh at New...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Refund my electric bill which are not success.

User
 bholanathbildesk on Sep 7, 2014
I tried to payment electric bill on 4/9/2014 which amount Rs.456.49/- through my PNB inter net Banking but not success.This amount is not credited my pnb account till now. Transaction details as follows... Transaction Date Instrument ID Transaction Remarks Debit Credit Account Balance 04/09/14 BILLDESK /MPNB3473359375/0041187990/e bill 456.49 33, 857.89 Kindly take soon necessary step for this problem and oblige.....
Complaint comments Read comments Complaint category Other

WBSEDCL - regarding online payment update

User
 manish sultania on Sep 4, 2014
i had paid online on 1st sept 2014 for consumer id 242175758 01-Sep-2014 (01-Sep-2014) TO TRANSFER INB West Bengal State Electri WBSEDCL Payments MSBI3470559436IGY9870911 TRANSFER TO 3199586162091 1, 775.49 the reciept for the same have not been mailed or updated in my account...
Complaint comments Read comments Complaint category Banks

WBSEDCL - Double E-Payment against Invoice Number: 460000077902,BP.No:0009775122 & Consumer ID :123055832,Bill Paid For SEP2014-NOV2014

User
 ddpatra on Sep 3, 2014
Respected Sir, I Sri Durgadas Patra, (C.T.), inhabitant of Trinath Building, GC19 Narayantala west, Baguiati, North 24 Pgs, kolkata 700059 po Deshbandhu Nagar, wrongly paid double through Net Banking System because of connection failure.My double e-payment follows:Transaction ID:MSBI3466991182, Date:29.08.2014 20:42:12 Payment Gateway :BILLDESK Billing Office :KRISHNAPUR GROUP E/SUPPLY BP.No :0009775122, Consumer ID :123055832, Name :Durgadas Patra(C.T.), Invoice Number :460000077902, Bill Paid For :SEP2014-NOV2014, Payment Mode : E-Payment, Received Rs 4556.00 ANDTransaction ID :MSBI3468510468...
Complaint comments Read comments Complaint category Other

WBSEDCL - excess bill

User
 ashimdas77 on Sep 2, 2014
dear sir, my name is aloka rani das, my connection id 212101604, saratpally, inda, kharagpur, inst no : 04361736, meter no : L2656987, dear sir, after installing the new meter i am seeing that the bill is definitely un actual, because i am alone in my house, my usage is 1 fan, 2 tubelight, 1 fridge, 1 tv and one motor pump for water which is used 10 to 15 minutes in a day, and my currant bill is 3781.00 for 3 months, you can check my previous bill my bill were in last year summer time 1200 to 1500 for 3 months, i think there has a problem in new meter, kindly replace this as early as possible,...
Complaint comments Read comments Complaint category Other

WBSEDCL - bill paid online but didn't get the receipt or confirmation sms

User
 bhowal03 on Sep 1, 2014
Dear Sir, I have paid my bill for the month sept. 2014 invoice no. 416000829113 online at WBSEDCL today 01/09/2014. my money has been deducted from my account pyament is complete but i didn't get any receipt for the same. my ID 422180483 . please do the needful to send me the confirmation mail and sms or else tel me what to do. thanking you....
Complaint comments Read comments Complaint category Education

WBSEDCL - Very poor and irregular power supply in our locality

User
 pranabanandamahato on Aug 27, 2014
To, The Chairman West Bengal State Distribution Company Limited Vidyut Bhavan Block - DG Sector-II, Bidhannagar Kolkata - 700091 Sub : Complaint against shut down of power supply on regular basis Respected Sir/Madam, This is to bring your kind attention that I, Barsha Mahato(Consumer Id : 242036031), a permanent resident of Bandwan block of Purulia district, want to inform you that we, the residents of our locality is suffering from regular shut down of power supply from WBSEDCL from last three months. The supply of power is pathetic in our locality. But as usual the office...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Online payment

User
 srmandal on Aug 21, 2014
Ref: Consumer ID: 332243730 Consumer Name: Samaranjan Mandal Madanpur Gr. E/S Bank payment ref. No. MSBI3455235451IGY3771892 Transfer to 3199591162094 Sir, with reference to as stated above, I have paid electricity bill for the month of August 2014 of Amount. Rs. 1876/- (I have paid 1880.49) through online banking using my brother a/c on 19/08/2014.Details of bank statement is attached for your ready reference. But I did not received any money receipt. At the time of transaction, payment was found successful. But it was written that payment cannot be made. I could not understand whether the...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Regarding Excess Electricity Bills

User
 kunalkhilani on Aug 19, 2014
sir, I Mr. Kunal Khilani of the above premises viz.My Address...R 505, City Centre Salt Lake, Kolkata: 70006. Inst No: 02877081 [U], Meter No: SF504526, Type A(DM-U) [D], Phase: 3D M/F: 1.Rdng Month : May-July 2014. Last Rdng: 49149 Date: 03-May-14.Current Rdng: 50833 Date: 02-August-14.Unt Cnsmd: 1684.Total Unt: 1684. Have written you this letter Regarding Excess Bill I am receiving from past two months.I have by request that a representative from your electric house be dispatched to my place as soon as possible in order to read my meter. I appreciate if this matter of excess billing is...
Complaint comments Read comments Complaint category Other

WBSEDCL - Meter Checking and Generate Spot Bill....

User
 Pampa Das on Aug 14, 2014
Dear Sirs, Sub : Request for Checking of Meter Ref : Consumer No: A072783 & Consumer Id. : 115163291 & invoice no. 420000639448 (copy enclosed) This is to inform you that I Sri DHRUBA DAS lived in above-mentioned address in Pashupati (S) Complex – Sonarpur, we are not getting our spot bills from the last 2 to 3 quarter (at-least 6 to 9 months) and lodge complain under docket nos. 36483566 and 39100324 on 14.07.2014 also do the verbal complains at several times. I have personally visit at your electric office at Bolaka – beside of Sonajhil, Sonarpur, Kolkata – 700 150 asked...
Complaint comments Read comments Complaint category Other

WBSEDCL - No receipt of on line bill payment con id 153214297

User
 MALOY D on Aug 5, 2014
Today i have paid rs. 6691/- throgh net banking from my axis bank account> i have not receive any receipt during transaction & it is also not shown in bill payment history. Pls do the needful

Regards
Maloy dutta
Cell no 9007765525
Kalapataru abasan, 2 nd floor
Block a, taki road.

Inst no 03011578
Meter no h032573
Con id 15324297...
Complaint comments Read comments Complaint category Other

WBSEDCL - Incorrect online billing

User
 Shekhar_Guha on Aug 5, 2014
Consumer number 115161780. Bill Summary shows an amount of Rs. 4204.00 in July 2014. However the underlying bill shows an amount of Rs.2822.00 for for the same July 2014. The payment for the said month of July of Rs. 2822.00 was made well within the due date. However today the 5th of August 2014, when I go to pay the amount for August I see an outstanding of Rs.786 against July 2014 with a due date of 11th July 2014. I am hence denied online payment since there is an outstanding. This amount has no explanation. I need the following 2 points addressed immediately: a) Clarification on why is...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Improper Electric meter reading, Quaterly billings exceeds 4.5 months also monthly reading/card is not updated to consumer

User
 Pampa Biswas on Aug 3, 2014
Consumer No.127913490 Meter No.L0616952 Previous Reading date: 20-02-2014 =95.00 Present Reading date: 02-07-2014 =887.00 Billing date : 21-07-2014 Tariff class: A(DMU) New Town 700156 Appliances used: Fan:2 nos for 12 hours T.light : 02 nos. for 6 hours Geyser: 01 for 10 minutes once in two days Induction: 01 for 1 hour Tv LED: 01 for 5 hrs We are staying in the rented flat for just 12 hrs per day * 24 days a month We cook one meal a day as we are working ...and go home on off days Imagine if are accounted for bill of RS.1651 per month whereas energy cost estimator says...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Abnormal increase in electric bill

User
 DEEDDE on Jul 30, 2014
I ankit agarwal holding a connection in the name of chandra wati devi with consumer number 412157472 ...Is here to complain about the the electric bill you send me for july-sep 2014.You hadd charged me for around 4000 units and send me the bill of 35000.My approx per day consumpition is around 4unit/day and previously i am paying you for or more than the consumpition.I had also submitted an appliction to change my electric meter onj dec 2013 but all in vain.And now when i spoke to your kalimpong (Dist-darjeeling) ae he was not able to give me appopiate answer and asked me to pay the full amt.
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - Misbehavior done by the meter reading collecting personnel of wbsedcl

User
 arnab_ee on Jul 30, 2014
CONSUMER ID: 155090450
INSTALLATION NO: 5686479
METER READING UNIT: AWA01QMR
JURISDICTION: KAMPA CCC

Sir,

I, DEBU PRASAD SARKAR, an electricity consumer of WBSEDCL, regret to inform you that I want to register a grievance relating to the misbehave done with my wife of age 56 yrs by the meter reading collector personnel on 29/07/2014. This same incident also done by the same person on 20/04/2014.

I am an old consumer of WBSEDCL since 1989. My meter is installed at an height of 6 feet from ground to avoid child contact by the WBSEDCL...
Complaint comments Read comments Complaint category Government Organizations

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