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WBSEDCL Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
 
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WBSEDCL Complaints & Reviews

WBSEDCL - Disconnection of home electric connection without notice or verbal information

User
 swapan hasda on Jul 20, 2014
I am a consumer of WBSEDCL, Consumer ID is 312121689, Tarrif class- A(DM-R), I am belong to under Chuanpur, Berhampore, Murshidabad (West Bengal) Eelectric supply office. On 19-07-2014 afternoon my line has bee disconnected without any notice or verbal information. As well as I know that I have no outstanding dues.In this situation I complain to customer care no-18003453213. I spent whole night totally dark next day on 20-07-2014 morning some electric supply staff come and inform me that I have outstanding dues thus my line has been disconnected . I want to produce my payment receipt to them but...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Tenant refusing to pay unpaid bill. Corruption & delay in cutting connection so the huge unpaid bill has accumulated

User
 maji.sandip on Jul 18, 2014
Respected Sir, NABIN CH, MAJI, Consumer Id : 513147802 Installation No : 3339545 I have a house near Chitra Cinema, Burnpur, which I have given on rent to one Mr. Tapan Rai. I am staying in Kolkata. But he is refusing to pay last one year’s electricity bill for the electricity he has already consumed. This has resulted in a big pending unpaid bill amount of over INR 13, 000 (Thirteen thousand rupees) which is growing day-by-day as WBSEDCL is adding up late fines and penalties for the unpaid bill. I suspect corruption, in connivance with my tenant, of the persons in WBSEDCL authorized...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Poor quality ink for bill printing.

User
 Arindam Chanda on Jul 16, 2014
It is really a matter of surprise that WBSEDCL (Rishra) is using poor quality ink in customer bill printing. I don't know whether it is a problem of ink or the paper which is being using for preparing the customer bill which is supposed to be kept for three months for payment. Moreover after completion of 1-2 months you cannot find anything in that bill except the white paper. Despite of that if you go for the payment, you will be asked to confirm your consumer no from the station manager. Above all misbehave after making payment, throwing balance money at you in the counter is free with harassment....
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Reverse Rotation of Motors

User
 BMChemicals on Jul 14, 2014
From: B & M Chemicals ltd. at Tetutultolla, Badu Road, Badu, 24 Pgs(N), WB, 700128 Consumer ID No.153076729 - Business Partner No. 3341260 - Meter No. SB975772 Dear Sir, We would like to inform you that since long days to till date at the time of Power restore after Loadsheding, all machines and motors are move in Reverse Direction and its happen 4 to 5 times in every week. This fault happen not only at out factory but total Tetultolla, badu road area. When this fault happen we contact to Abdalpur Distribution Centre then they inform that due to changes of Supply Line this problem...
Complaint comments Read comments Complaint category Business & Finances

WBSEDCL - Non Receiving of Spot Reading Electric Bills from last 9 months against the Consumer ID. 115163291.

User
 Pampa Das on Jul 14, 2014
Dear SIRs., My-self DHRUBA DAS of Pashupati Shopping Complex, 4th. Floor, Flat # - B3, Near - Sonarpur Bazar, Kolkata - 700150, West Bengal, India under the Consumer ID. - 115163291 Consumer No. - A07278 3, Consumer Code - A07 and Meter No. - H080255. We have faced a long term problem of Non Receiving of our Spot Reading Electric Bills from last 9 months. I and my spouse have already met your responsible executive at least 4 to 5 times and the effect of take small pieces of papers and write down 3 dates with the consequent average monthly amounts from his desktop and asked to deposit this...
Complaint comments Read comments Complaint category Products & Services

WBSEDCL - High amount of S.T.W.-196 Bill.

User
 haruchandragour on Jul 11, 2014
Consumer no.-S370679 C/O.-Bhairab Gour Vill-Bagdoba P.O.-Modanmohanpur P.S.-KOTALPUR DIST.-BANKURA PIN-722141 Mobile No.-9007054375 Respected Sir, Meter No- T2066538(1 phase meter) was connected in my S.T.W.-196 connection in Nov., 2012.At the end of Jul, 2013 reading of the meter was 06727 Units.Thus total unit consumed 3*06727=20181 Units. But in Aug., 2013 3 phase meter was connected (Meter no-RSX60723) in my connection.At the end of Jun., 2014 total consumed units are 7730. Therefore (for meter no T2066538) in 9th month total consumed units was 20181 but (for meter no RSX60723)...
Complaint comments Read comments Complaint category Electronics & Appliances

WBSEDCL - Unable to find out the Installation No./Type for online bill payment registration in WBSEDCL

User
 samtheboss on Jul 11, 2014
Dear Team, When I try to register myself for online bill payment in your website, they are seeking for Consumer ID & Installation No./Type as mandatory field. Consumer ID already present in electricity bill but unable to find my Installation No./Type. In this matter when I called the Customer Care Help line (1800 345 3212), they suggest to contact with billing section of the power supply office.As per suggestion when I meet them physically and asked them about this installation No./Type, they suggest to contact customer support for details. Also the panic is that in those rural branch not...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Unable to find out Installation No./Type.

User
 samtheboss on Jul 11, 2014
Dear Team, When I try to register myself for online bill payment in your website, they are seeking for Consumer ID & Installation No./Type as mandatory field. Consumer ID already present in electricity bill but unable to find my Installation No./Type. In this matter when I called the Customer Care Help line (1800 345 3212), they suggest to contact with billing section of the power supply office. As per suggestion when I meet them physically and asked them about this installation No./Type, they suggest to contact customer support for details. Also the panic is that in those rural branch...
Complaint comments Read comments Complaint category Other

WBSEDCL - Double Payment against Inv No: 416000857794 under Consumer ID 332009755

User
 BISWAJIT68 on Jul 10, 2014
KRISHNA PADA DUTTA, Retd. A.C.O of WBSEB.
(Occupier of Kalyan Kumar Chakraborty)
H. No : B - 4 / 94, KALYANI
P. O. : KALYANI, DIST. : NADIA
PIN. : 741 235, W.B. INDIA.
PH. 2582 6058 {R}, 9339853212 {M}, 9903039910 {M}
Email : biswajittama@gmail.com
Email : biswajit_datta68@hotmail.com


TO Date : 09 th July 2014.
THE DIVISIONAL MANAGER,
KALYANI DISTRIBUTION DIVISION, WBSEDCL
TARIT...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Rapid voltage fluctuations (low voltage) due to single phase line

User
 kaushik0782 on Jul 9, 2014
Respected Sir, I am very unhappy to inform you that we are facing a rapid low voltage electricity at our homes.I am a resident of Sodepur Ghola (24 Parganas-North), Sub station- Ghola, My consumer No. - 100847902 We the resident of this locality submitted a duly signed application to our Ghola electricity office for giving double phase but till now there is no response from your side. Hence we are facing extreme problems with electronic gadgets at our house which are getting damage very often due to low voltage. In this summer all the fans as well as all the electronic gadgets are not working...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Payment not reflected in WBSEDCL

User
 MONDAL.SUBRATA88 on Jul 3, 2014
My consumer No with WBSEDCL is 222043842. I am a domestic consumer of electricity in KOLAGHAT area. On 01-aug-2014 I paid an amount of Rs. 1737.39 to WBSEDCL as electricity charge for may- 2014 through Net Banking of icici Bank where I hold an account. After completion of transaction the Bank certified payment to be successful and furnished Reference ID 0611393384 & Transaction Remark BIL/000611393384/bal/WBSEDCL_MICI340 . But surprisingly no cyber receipt was generated by the vendor WBSEDCL which is usually done by all vendors including BSNL and others immediately on completion of transaction...
Complaint comments Read comments Complaint category Banks

WBSEDCL - Re: Power Failure since today morning 4 AM

User
 maxiind on Jun 26, 2014
Consumer No.:D05-145 I would like to inform you that I am residing at Adarsh Nagar, Nabagram, Hooghly, Nearest Station Konnagar. I would Like to get you notice That we are facing power failure since today 4 AM and no one responding On tele complain number. I Would like to request you to kindly look into the matter and provide power immediately due to critical patient are in my home and without power we are facing problem. Thanks & Regards Manish Verma...
Complaint comments Read comments [3] Complaint category Other

WBSEDCL - regarding powercut complaint booking

User
 Sutopa Mukherjee on Jun 21, 2014
my consumer id is 522030198. we are experiencing a powercut since morning today (21/06/2014) 10.00 am. till I am witing this complaint no resumption of power. My point is I have made almost two hours trial to call to get connected to the Burdwan zonal custom care to know about the status of power resumption. It remaind all in vain. After a several time failure I got connected to one person who seemed to be very annoyed to get connected and disconnected immediately. This way I called five different personnel to the call center and finally one lady gave me a complaint number. After I got some number...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - No power supply from 15.6.14

User
 rudraprasad1987 on Jun 20, 2014
To the CEO of WBSEDCL, Respected sir I'm bharati mandal, i am using domestic electric connection from your nimpura(paschim medinipur)substation to ruisunda mouja near silpagram.due to heavy strom on 15.06.2014, 12 poll has broken.very next day i ve inform to our customer care no.they gave me a complain no.with this complain no i contact to the concern department.but no result.next day again i called up to the customer care no, and have given me a new complain no.again i went to the substation.the station mgr assured me that he will send the contractor.bt till date no result.the three complain...
Complaint comments Read comments Complaint category Airlines

WBSEDCL - Load Shedding Problems

User
 Bapan Dey on Jun 17, 2014
To CEO of WBSEDCL Respected sir, I am Bapan Kumar Dey, I am use domestic Electric Connection from Your Amtala(South 24pgs, WB.) substation to Andharmanik, Julpia. But Your Electric supply is very poor(eg. 2 to 3 hours against 24hours last three days) continuously, thats why People facing so many problems. Please immediate solve this problems Thanking You With Regards Bapan Kumar Dey...
Complaint comments Read comments Complaint category Department Stores

WBSEDCL - Frequent power cuts nowadays

User
 Koustav Biswasrocks on Jun 16, 2014
i am from 309 gazi bari more birati kolkata 700051 ph no 9831148411, and we are facing frequent power cut . during power cut it takes 3 -4 hours for power to come. so if this situation is not handled properly we will be forced to take strict measures ....
Complaint comments Read comments Complaint category Electronics & Appliances

WBSEDCL - Power failure and line voltage always 160v

User
 rahulraj89 on Jun 13, 2014
Dear sir,
we are facing problem anytime power failure and low voltage anytime..i contact landline no25847782.hear told me that no problem found..again complain but not take any importance.s
so please do something.
babita show
con.no-N121204...
Complaint comments Read comments Complaint category Other

WBSEDCL - Poor service

User
 arupkumardas on Jun 11, 2014
Sir,
Today (11.06.14) due to a heavy storm, a Tree (in my boundary) has broken and dangerously hanging near the electric supply wires of our area.
I telephoned DUTTAPUKUR ELECTRIC OFFICE at nearly 6.00.pm. They assured me for taking action imidiately. But they have not come today. We are very scared as the tree is dangerously hanging ang any time it can Tear the elctric power supply system of our area.
Pls do something.


ANIL KUMAR DAS
STATION ROAD, BAYAM SAMITI
P.O.-DUTTAPUKUR
DIST.-NORTH 24 PGS
PIN-743248
MOBILE-9830639660...
Complaint comments Read comments Complaint category Other

WBSEDCL - Problem facing when register online for pay bill online

User
 Tanmay Bhattacharjee on Jun 10, 2014
When I m going to register my connection id there is a option for installation number..but in the bill there is no installation number provided, after that I was calling the all call center of WBSEDCL but from there I'm not get any information.Bad service by call center...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - No power supply

User
 sankar10 on May 29, 2014
No power supply my home on 28/05/14 at 6.00 pm to now.., complaint booking but sonarpur electric supply office no action. Please nesseary action.

Name - sankar mansingh
Address - sonarpur, milanpally, sukanta nagar, kol-700150
(Near surya sen school)

Consumer id - 100306370
Inst.No- 4175891
Meter no - t1448200...
Complaint comments Read comments Complaint category Other

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