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WBSEDCL Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
 
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WBSEDCL Complaints & Reviews

WBSEDCL - SECURITY DEPOSIT NOT YET REFUNDED

User
 JAYDEB M DAS on Nov 25, 2014
I applied for temporary connection on 14/06/2011 and security deposit of Rs.3020/- & S/C charge of RS.185/- was deposited with WBSEDC at KOLAGHAT on the same day.I waited months together but neither the connection was given nor any communication was sent to me regarding the fate of my application in spite of my regular follow up with KOLAGHAT CCC.I brought the fact to kind notice of The R.G.R. O.& S.E..(Com), WBSEDCL Tamluk, Dist. Purbamedinipur.for justice against deliberate non implementation of temporary connection and appealed for refund of the security deposit & S/C charge with...
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - WBSEDCL - WBSEDCL - Unexpected huge bill amount received

User
 ayswarjya009 on Nov 25, 2014
For last 3 months I have received my Electric bill amount TRIPLE times than the regular . I think there will be some defect in my Meter . I request you to check my meter earliest before the next bill generation . Thanking You!!!. Regards, Ayswarjya Karmakar Mobile no - 9734226875 Consumer Id-101688227 Meter No - B2433085 Installation no-15573534 Address: Sapphire Garden, Flat - A2, Block-1 Rajarhat, Kajial Para, Kolkata-700135...
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - Electrical Surge in our connection

User
 Nikhilesh Roy Chowdhury on Nov 21, 2014
When the Micro Oven is in operation the voltage is dropping too much and recouping on switching off the Micro Oven. previously it was not happening. Recently while cutting the tree leaves in my next house the line was electrified and get corrected from your end.And problem of our house started....
Complaint comments Read comments Complaint category Other

WBSEDCL - replacement of faulty stopped electric meter

User
 surajitshil28 on Nov 19, 2014
I have complained on 27th june, 2013 about replacement or remedy of my stopped faulty electric meter and the meter reading person also checked and accepted the faultness of my stopped electric meter . I have applied for replacement of stopped meter at Asst Engg, WBSEDCL, BALURGHAT, D/D, pin-733101.my customer id is 433003062 and meter no is 750259756. I have inquired lot of timesbut no response.Till date no replacement has done. in this connection an effective steps are highly be solicited and needed for better service and taking necessary solution of customer harassment and problem due to irresponsibility...
Complaint comments Read comments Complaint category Electronics & Appliances

WBSEDCL - WANT TO KNOW MY INSTALLATION NO.

User
 amit1203 on Nov 19, 2014
MY CONSUMER NO. - 200017745. I WANT TO REGISTER OF YOUR SITE.BUT I DO NOT KNOW MY INSTALLATION NO. I CALL OUR ECECTRICITY BRANCH OF BIRSINGHA. BUT NO. RESULT. PLEASE PROVIDE MY INSTALLATION NO BY MAIL OR PHONE. MAIL ID sgj1916@gmail.com PHONE NO. - 9007009902...
Complaint comments Read comments Complaint category Employees

WBSEDCL - E payment slip not generated.

User
 santanu jha on Nov 18, 2014
My consumer I'd is 300470489.I have paid my bill through SBI online banking today.Tr I'd is IG00FFWUJ6 for rs 2356.00.Bank shows this transaction is success but till now no eslip or email or SMS received. Please confirm it through email.Thanks....
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Amount debited from bank but not received in WBSEDCL

User
 Raj Karmakar on Nov 18, 2014
My consumer id is 342035798. On 05/11/2014 I paid my electric pill by e-payment. But my bill still show this WBSEDCL website. My bill details is- (1) Transaction ID: S47244752, Description: VbyV/PRCR/430917368999/05-11-2014 22:49:14/EFT, Rs. 2820.16 & (2) Transaction ID: S47245096, Description: VbyV/PRCR/430917371044/05-11-2014 23:00:38/EFT, Rs. 2820.16 Date: 05.11.2014. Both time amounts debited from my Account but my bill still show as UNPAID BILL. Account Details: Payment Gateway: UCO Bank (Card) Branch: Gazole IFSC Code: UCBA0002352 Name: RAJIB KARMAKAR Account No. 23520110025079 So...
Complaint comments Read comments Complaint category Banks

WBSEDCL - New connection Payment Problem

User
 pradipdas123 on Nov 10, 2014
Sir, i have made a transaction on 11th November, 2014 for new connection. On wbsedcl. my payment was debit card.My balance deducted from my bank a/c. But in my login for new connection the payment received was not generated. Transaction details in my bank shows: NET TXN: BILLDESK AYBK3550010038 WBSEDCL My Application No- 1002301958. Name-Pradip Das Ph-9836676373 Please confirm the status...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Online transation unseccussful.

User
 sudipta4 on Nov 6, 2014
sir, i have made a transation on 6th november, 2014. on wbsedcl. my payment was debit card.My balance cutted from bank a/c but i have no recept. But i have got one sms from sbi. It shows one WBSEDCL transation id.431007491403. please tell my bill payment is complere or not. consumer id.-512122289 SBI A/C-31840184784 DEBIT CARD NO-4591510100222186...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Bill Payment

User
 ShahAzam90 on Nov 6, 2014
Hi, I am Md Afaque Azam my Consumer Id: 432080463, I have pay my bill of October by online payment mode but today I get new bill receipt here i found the bill of October is in Due amount. My payment Details are Below. Transaction ID: AUNI3528936585 Date: 23.10.2014 20:39:22 Payment Gateway: BILLDESK Billing Office: GOALPOKHER CUSTOMER CARE CENTER BP. No: 0005300491 Consumer Id: 432080463 Name: MD. AFAQUE AZAM Invoice Number: 418000966531 Bill Paid For: OCT2014 Payment Mode : E-Payment Received: Rs. 300.00 Please solve my Issue as soon as possible....
Complaint comments Read comments [1] Complaint category Other

WBSEDCL - WBSEDCL - Unexpected huge bill amount

User
 Biswas78 on Oct 30, 2014
I, Swapan Kumar Biswas, on behalf of my Late mother Smt.Binapani Biswas, resident of Dandapani Tala Ghat Road PO-Nabadwip Dist.Nadia Pin Code-741302. My consumer ID No. is 333054352 Meter No.18894, For last 6 months I have received my Electric bill amount double than the regular . I think there will be some defect in my Meter . However without delay I have paid my last bill. I request you to check my meter earliest before the next bill generation . Thanking You!!!. Regards, Swapan Kumar Biswas mob - 9734825370/7872729569...
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - Unable to pay electric bills online.

User
 Soumava Mukherjee on Oct 21, 2014
Dear Sir/Madam, This is to bring under your notice that I am a registered customer on WBSEDCL portal (Consumer Id: 333188245.) and have been trying to pay the electric bill for the September-November 2014 quarter online via the WBSEDCL web portal for nearly one month continuously now but have not been able to pay till date. Whenever I try to click on the select boxes beside the monthly break-up of the bills in the Pay Bills section in WBSEDCL portal none of the boxes gets selected and the payment remains a failure. Even after repeated calls to probably every phone numbers provided on the bills...
Complaint comments Read comments Complaint category Other

WBSEDCL - Bill paid through ECS and claimed arrear by the WBSEDCL ,Tegharia Branch of Kolkata

User
 gurudasmukh on Oct 17, 2014
I, the Secretary, Kendriya Vihar Co-operative Housing Society Ltd, Kendriya Vihar, VIP Road, Kolkata 700052, a housing of Central Government officers has received complaints from its large numbers of Members that, inspite of making arrangement with the Bank, agreed by the WBSEDCL for making payment of bill through ECS (UNLIMITED), the personnel of WBSEDCL are often threatening some old and senior citzens consumers that they are going to disconnect their connections for non payment of outstanding bill .Where as Bank has paid and regularly paying all bills raised by the WBSEDCL . It is not understood...
Complaint comments Read comments Complaint category Law & Civil Rights

WBSEDCL - 941350600 - Customer ID

User
 Narendra Kapani on Oct 17, 2014
Dear Sir, We have made our electricity bills payment ill August. In the wbsedcl portal we are not able to get the BILL for the month of September, 2014. Please help me in generating the bill. Regards For Universal Bituminous Industries Pvt. ltd. N.Kapani DIRECTOR...
Complaint comments Read comments Complaint category Other

WBSEDCL - Extreme low voltage and power cut offs

User
 Dipan_1987 on Oct 16, 2014
My consumer no is 224040227 from vill: Jamalchak, PO: Sibaramnagar, PS: Sutahata, PIN: 721635, Purba Medinipur, We are facing extreme low voltage every day especially after 5pm. Power cut offs are another important issue that even happens for seven to eight hours a day on camplaining at the customer care number 18003453212 they say maintenance is going on but no prior information is given to us. We stay at very interior part of the village hence water becomes an important issue due to this kind of fluctuating electricity supply. Previously a mass compaint was made addressing to the Station in charge...
Complaint comments Read comments Complaint category Other

WBSEDCL - online payment problem

User
 faruksk on Oct 15, 2014
My Consumar Id 516131178 Name SABIR ALI SHEIKH My bill online payment compilite but also status so bill pay pleasce help me 09-Oct-2014 (09-Oct-2014) TO TRANSFER INB West Bengal State Electri WBSEDCL Payments ASBI3512954345IG00BBLIA1 TRANSFER TO 3199599162096...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - regarding online payment update :

User
 Prabirsa on Oct 14, 2014
WBSEDCL CONSUMER ID: 334053255 & 334054761 Payments through net banking of S.B.I Ref no:- ASBI3515667763CH15272040 TRANSFER TO 3199626162099/ Rs-464.49 & Ref:-ASBI3515693351CH15272231 TRANSPER TO 3199623162092/ Rs1164.49 DATED ON 12.10.2014. the receipt for the same have not been mailed or updated in my account......
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - For Bill Paid

User
 abdulahad1010@gmail.com on Oct 12, 2014
My consumer id is 342007842. 4/10/2014 this date I paied my electric pill by e-payment. But my bill still show this WBSEDCL website. My bill details is- Transaction ID: CTX1410040238425933052 Date: 04.10.2014 08:08:39 Payment Gateway: ICICI (Card) Billing Office: FULBARI CUSTOMER CARE CENTER BP. No: 0000810845 Consumer Id: 342007842 Name: MD.EMAZUDDIN SK Invoice Number: 440000407087 Bill Paid For: OCT2014-DEC2014 Payment Mode : E-Payment Received: Rs. 882.00...
Complaint comments Read comments [1] Complaint category TVs

WBSEDCL - I want receive through email.

User
 nbhulu on Oct 12, 2014
Dear sir, I Golok Behari Majumder, vill-altore bangapara, gazole, malda consumer id 342190733 pay my bill of Rs.263 through netbanking and after succesfully transaction I have not any receive. kindly send this receive through email. mail id: nbhulu@gmail.com. or contact me 9800673791. Thank you....
Complaint comments Read comments Complaint category Utility Services

WBSEDCL - Extremely low voltage and immense power cut

User
 Neil Mitra on Sep 30, 2014
My consumer no is A585037 and consumer id is 200666697 at Math Chandipur, East Medinipur region. Everyday we witness extreme low voltage of 120-130V 5pm onwards along with massive load-shedding at a stretch about 4/5 hours. The problem is thickening more and more during this puja season. If you can't provide sufficient service, why are you taking up more and more customers to feed? Your service is extremely despairing....
Complaint comments Read comments Complaint category Government Organizations

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