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WBSEDCL Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:+91 33 2359 8128
 
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WBSEDCL Complaints & Reviews

WBSEDCL - Errors in Electricity Bill, Consumer No-513181433, Invoice No-462000086659

User
 sarkar Subir on Mar 29, 2015
This has reference my complain No-3837, dated 11.10.2014 (Given to Assistant Engineer, WBSEDCL, Asansol-02) and online complain no-37889810 and 37897186. I am Subir Sarkar and I am very sorry to inform you that my bills for the months September, October and November 2014 are erroneous. We have shifted to Chandigarh and no one lives in that home since one and a half years. The bills amounted to Rs.86 for the months June, July and August while it climbed up to Rs.2395 in September, and further to Rs.2399 in October and November totaling to 7726. Such consumption of electricity is not possible because...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Low voltage for last 8 months

User
 udayanphysics on Mar 26, 2015
Udayan sengupta;id: 300348369.For last 8-9 month from 5 pm to 11:30pm voltage drops as low that my appliances not works & also by ups triggered to battery mode.I pay bill regularly so it is your duity to give us service. Please take care of my problem....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - For regarding a new connection against the previous application

User
 Indranil Sain on Mar 21, 2015
I, Mr. Khudiram Mahanta, (vill-Binodpur, P.o-Bajekumarpur, p.s-Madhabdihi, Dist-Burdwan, pin-713427) want to inform you that I deposited money on 26/03/2013 in our local electric office(Bankura more, machkhanda electric office) to get new electric connection. My consumer no is 500454579.But still today I could not get electric connection though there are many new electric connections connected during this period. So I am sending you a photocopy of money receipt.My mobile no is 9564686080. I strongly appeal to you to give me new connection as soon as possible and I want legally compensation...
Complaint comments Read comments Complaint category Other

WBSEDCL - Electricity tapping and Theft

User
 Priyobroto Chatterjee on Mar 16, 2015
A local grill industry in our Para is Tapping Domestic 220V electricity illegally from the Distribution post. As a Result of his Heavy Machinary use, the Inverter and AC of My house has got Damaged Last Summer. The Adress is : Nutan Pally, Interpanja-Fartabad, P.S.-Sonarpur, P.O.-Garia, Kolkata-84. The Entrepreneur of this UnAuthorised Grill Industry is Pintu Ghosh and Indutry is Named as Puja Enterprise. Moreover he is Partly using the Local Road also for the Purpose of his Industry. He hammers the rods just on the road. the garage he has hired is used by him only for Welding and Storing...
Complaint comments Read comments Complaint category Nature & Environment

WBSEDCL - Bill paid but not get any conframtion & receipt

User
 gungun28082011 on Mar 12, 2015
As i made the payment for my Consumer Id-100629834 of Rs.768.49/- on 07 March 2015 by using my Internet banking trancation ref no is BSBI3695722585IG00RUGEP2. But i not get any receipt or confirmation for your side. Therefore I sincerely hope you to do the needful at the earliest. Thanking You, Your faithfully. Maina Debi....
Complaint comments Read comments Complaint category Other

WBSEDCL - unable to open my account/user id

User
 dap pradip on Mar 9, 2015
Sir, I registered my con.no 512016454 for on line payment of bill but i am unable to open it because my email id and mobile no has been changed. My email id is prdip.1160@gmail.com in place of pradip.1160@gmail.com and my mobile no is 8584873689 in place of 9475226709.so kindly help me and changed my past no. Thanking you...
Complaint comments Read comments [1] Complaint category Government Organizations

WBSEDCL - NO POWER AND LOW VOLTAGE

User
 amitpalit32 on Mar 8, 2015
SIR, I BEG TO REPORT THAT MY CONSUMER ID IS 233162225 AND THERE IS NO POWER IN OUR VILLAGE FOR 16 HOURS AND IT IS DAILY BASIS. IF WE COMPLAIN TO LOCAL OFFICE THEY REPLYING THAT IT IS A NORMAL BREAK DOWN. AND ALSO WHEN POWER AVAILABLE IT IS VERY LOW. WE ARE SUFFERING FROM EVERY CORNER. BOARD EXAMINATION IS GOING ON, SO STUDENT ARE SUFFERING, IN THIS HOT DAYS FANS ARE NOT MOVING, WE ARE NOT GETTING WATER FROM PUMP, ETC. SIR, AS A CUSTOMER WHEN WE ARE GIVING MONEY TO THE GOVT, WHY WILL WE SUFFER? LOCAL OFFICE GIVING ILLEGAL PERMISSION TO SET UP SUBMERSIBLE PUMP, NO INSPECTION AGAINST HOOKING. SO...
Complaint comments Read comments Complaint category Other

WBSEDCL - Unexpected, erroneous excess and faulty billing

User
 itsme_saibal on Mar 3, 2015
Dear Sir,

I stay outside my Jalpaiguri residence for most of
the days of a year which I intimated in several occasions. . During 2014 I
stayed almost all the days outside due to my occupation. Although my meter
reading was 377 as on 23.02.2015, WBSEDCL, Jalpaiguri Centre has erroneously
and intentionally prepared a bill quoting false meter reading as 1158 and
placed a large burden of electricity charge upon me. Subsequently WBSEDCL
disconnected power supply to my premises unilaterally. I submitted a complaint
letter on 23.02.2015 mentioning...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Excess Billing

User
 GreenTech on Feb 27, 2015
27th February, 2015 The Chief Engineer (IT & C) Cell, West Bengal State Electricity Distribution Co. Limited, 3rd Floor, D Block, Bifyut Bhawan, DJ Block, Sector-II, Salt Lake City, Bidhannagar, Kolkata- 700091 West Bengal Respected Sir, Ref: Consumer No. 101479755 of M/s GreenTech Environ Management Pvt. Ltd. Reg: Excess billing in bill no. 634000001794 dated 03/12/2014 for Rs. 48233/- We are quite shocked to receive the electricity bill amounting Rs.48233/- (Rupees Forty Eight Thousand Two Hundred Thirty Three only) against electricity consumption for the last 4 months...
Complaint comments Read comments Complaint category Health & Beauty

WBSEDCL - absurd bill

User
 snildar on Feb 27, 2015
My name is SANKHANIL HALDAR. I reside at Sodepur, kol-110 but I am staying right now at raniganj and my consumer no. is 152043408 having meter no. G1581292. The month March of 2015 is yet to start but an absurd bill of Rs. 21000 something has come to my house at sodepur, kolkata for march to may month. I am not in position to pay such freaking amount right now.Please rectify this problem....
Complaint comments Read comments Complaint category Unauthorized charges

WBSEDCL - Delay in new connection

User
 sudeep.panja on Feb 21, 2015
Sir, I applied for new connection on 25-nov-2014. Application no-1002336282, Refrence/Consumer ID-1002003754, BP No-17646158 Payment Made on 27-nov-2014 from PAILAN CUSTOMER CARE CENTER Following are the receipt no-(1)129800796958, (2)700071481812p Please check the following delay in connection .as it has been took more than 2months from the date of payments and connection not yet has been made. Regards Shanti panja...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Incorrect & In Advance Bill CONSUMSER ID ---101223447

User
 pankaj.kumar@tiplindia.com on Feb 2, 2015
Dear Sir I am quite shocked to receive the electricity bill against electricity consumption for the months OF OCT 2014 & Also checked online it is Showing at your website in ADVANCE for coming 3 Month up to FEB 2015 . My Electricity Bill up to September 2014 already paid (Transaction ID: CTX1410090259275700236) It is just not possible for me to have used so much of electricity in the last one months more so because I was out of station with my family for twenty days and the house was locked After series of mail still issue is pending Visa –A- Viz checked Online & found...
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - name change and service line change

User
 Sekhar Kar on Feb 2, 2015
Consumer No. 153058374. I would like to change the place of meter and service line for cracked wall. Barasat CC2 sayes it's cost Rs. 1000/-, is it true? I submited the effidevid & death certificate copy of my father Let. Sunil Kar when I applied for my personal connection consumer ID : 101554480. But still the bill came in name of Sunil Kar (Consumer No. 153058374). How can I solve this problem online as I applied online for my connection? Please reply sharp. thanks....
Complaint comments Read comments Complaint category Other

WBSEDCL - WBSEDCL for bill pay

User
 mdsabir on Feb 1, 2015
My counsumar id 100606439.28/01/2015 this date i paied my electric bill by e-payment .But my bill still show this wbsedcl website.My bill details is transaction id-ctx1501281414086104902.Date 28.01.2015 19:43:37 payment gateway icici(Card).Billing office jeerat customer care center.Bp no-0013117224.Consumar id-100606439 name-utpal dutta.Invoice id-420001643368 bill paid for--jan2015-mar2015.Payment mode--e-payment.Transaction amount--245.Please solve my problem...
Complaint comments Read comments Complaint category Other

WBSEDCL - Receipt not generated despite bill payment

User
 toton123 on Jan 31, 2015
I paid the bill through Internet banking (UCO bank Transaction No.IBP BILLDESK 000003488682) on 28-01-2015 (Bill amount - Rs.841/-). Bank debited Rs.845.49 against the said bill amount(Payment confirmation No.3490808) but no receipt from WBSEDCL portal has been generated till date. Even today when I open the WBSEDCL portal, due bill till displayed in the screen. The consumer ID is 513073016, Consumer Name: BHUDEB CHANDRA MAHATA Kindly treat the matter as urgent and solve the problem. thanks. SIRSENDU MAHATA...
Complaint comments Read comments Complaint category Banks

WBSEDCL - shifting of over head line from my vastu plot

User
 bkr_kr on Jan 18, 2015
I have purchased a vastu plot in subhas nagar, memari [ back side of memari college], burdwan, In nov' 2014 over head line was erected over my plot to supply electricity to Mr. ramkamal sahu and Mr. somnath ghosh just after 2-3 plots of my plot.so my plot became invalid for any construction. I complained in writing to memari divisional office on 12.11.2014 but still now no action has been taken even after repeatating reminder. so please take necessary action. from- bijan kumar roy c/o tarun hazra, subhas nagar, memari, burdwan, west bengal....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - for bill pay

User
 abdulahad1010@gmail.com on Jan 14, 2015
My consumer id is 342051952.09/01/2015 this date I paied my electric pill by e-payment. But my bill still show this WBSEDCL website. My bill details is- Transaction ID: BSBI3624625751 Date: 09.01.2015 11:25:46 Payment Gateway: BILLDESK Billing Office: FULBARI CUSTOMER CARE CENTER BP. No: 0000929023 Consumer Id: 342051952 Name: MD.HABILUDDIN Invoice Number: 444000805728 Bill Paid For: JAN2015-MAR2015 Payment Mode : E-Payment Received: Rs. 681.00 Please solve my problem...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

WBSEDCL - voltage fluctuations for more than 10 days in bansdroni area.

User
 sumedhchakravorty on Jan 13, 2015
Sir, we are facing frequent voltage fluctuations in our area (Bansdroni, ward number: 113) for the past 10-15 days. Few other flats and house supplies are also showing the same, so it must be some problem at wbsedcl side. As a result of these fluctuations, electrical devices are not working properly and some of them got damaged. Waiting for an immediate action from wbsedcl....
Complaint comments Read comments Complaint category Government Organizations

WBSEDCL - Want to change my CCC

User
 cat143 on Jan 13, 2015
I Shyamal Aich applied for a new connection on 24th Dec'2014 which reference id is 500814085, its payment was made by Internet banking transaction id issBSBI3604457349.it was processed under Burdwan CCC which is wrongly entered by me, actually it will be under Katwa CCC, , please take necessery step about this and tell me how can i resolve this prob lem as soon as possible..my Contact no is:8972613398, , And mail id is:katcw108@gmail.com...
Complaint comments Read comments Complaint category Other

WBSEDCL - Wrongful return of cheque causing immense harassment to myself PRABIR DASGUPTA ID No. 115033365

User
 Prabir Dasgupta on Dec 28, 2014
The Superintendant 28/12/2014 Garia Customer Care Centre West Bengal State Electricity Distribution Centre Limited Hindustan More Garia Main Road Kolkata: 700084 Dear Sir, Re ;- Wrongful return of cheque causing immense harassment to myself, PRABIR DASGUPTA ID No. 115033365 South Kumrakhali, P.O. Narendrapur, 24 Parganas (South). With reference to the above I like to mention that I have deposited my cheque No. 277450 Dt. 13/11/2014 for Rs.3856/- (Being the payable billed amount) drawn on United Bank of India, Narendrapur Branch, at your office on 13/11/2014. Suddenly on 12/12/2014...
Complaint comments Read comments Complaint category Other

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