www.CraftsVilla.com — No pick ups and refund received | |||||
I am unhappy with the product which i have received from crafts villa and as per their policy one can returned within 7 days but it seems they are delaying in pick up of return products so that they can directly denied by saying "we cannot accept the return request as it is more than 7 days" I am just pasting the mails which i have already written to them for refund request and return pick up of their 3 products (Details mentioned in trail conversation) but it seems they are either so busy or may be every staff is on a holiday that nobody till date has reverted on my mail to contact me for the issue. I have personally called them but the officer disconnected my call and my money wasted... I want my money to be refunded on immediate basis and they (Craftsvilla team members) can pick up their products back from my addressssss... Hope i will not be disappointed this time after writting it on this portal Conversation: Ch vy To craftsvilla today at 12:13 am No revert received till date... Are you guys working or everybody is on a holiday??? Its the customer who is writing each n every day but still no revert from your side... Better you guys take a quick action on the same urgently... Hide original message On monday, august 1, 2016 11:23 pm, chand wrote: It is almost more than 24hrs but still not received a single revert or a call from your side..?? Can i have a return pick up and refund to my credit card..??? Sent from samsung mobile It is almost more than 24hrs but still not received a single revert or a call from your side..?? Can i have a return pick up and refund to my credit card..??? Sent from samsung mobile — original message — from: craftsvilla date:31/07/2016 2:34 pm (Gmt+05:30) to: [protected]@yahoo.Com subject: ticket received - [#1146658] cancellation of 3 orders _ poor quality_ Immediate return & refund Dear ch vy, We would like to acknowledge that we have received your request and a ticket has been created with ticket id - 1146658. A support representative will be reviewing your request and will send you a personal response. However due to high email volumes please expect a delay in response, our team is making the best effort to respond to you as soon as possible. We apologise for the inconvenience To view the status of the ticket or add comments, please visit http://craftsvilla.freshdesk.com/helpdesk/tickets/1146658 Thank you for your patience. Sincerely, Craftsvilla.Com support team 1146658 Dear ch vy, We would like to acknowledge that we have received your request and a ticket has been created with ticket id - 1146658. A support representative will be reviewing your request and will send you a personal response. However due to high email volumes please expect a delay in response, our team is making the best effort to respond to you as soon as possible. We apologise for the inconvenience To view the status of the ticket or add comments, please visit http://craftsvilla.freshdesk.com/helpdesk/tickets/1146658 Thank you for your patience. Sincerely, Craftsvilla.Com support team 1146658 Was this information helpful? | |||||
 2 Comments | |||||
Comments
Order ID :[protected], Order ID :[protected] & Order ID :[protected]
It is almost a month and i am following up for my Money only...
Is this service you as a organisation gives to customer?
till date only one call i have received...
Order ID :[protected] stats shows as refunded but it has not been refunded yet to my Credit Card so where is the money gone then ????
Attached Latest Status updated at your site
I want my Money back my CC statement is due on 29/08/2016 and i want my money to be returned before that coz i am not going to pay that money which i am not at all using
It is almost a month and i am following up for my Money only...
Is this service you as a organisation gives to customer?
till date only one call i have received...
Order ID :[protected] stats shows as refunded but it has not been refunded yet to my Credit Card so where is the money gone then ????
Attached Latest Status updated at your site
I want my Money back my CC statement is due on 29/08/2016 and i want my money to be returned before that coz i am not going to pay that money which i am not at all using
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+91 22 6157 9090
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
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Regret the inconvenience caused.
Request you to please help us with your order number. We will get back to you at the earliest.
Regards,
Craftsvilla Happiness Team