[Resolved]  Xolo — both mobile complaint

Address:Ernakulam, Kerala

i baught xolo 8x play 1100 within 20 days its mic got complaint when i gave it for repairing they told it will take 22 days minimum to get it repaired. so for that 22 days i bought an another xolo q610s because i am professional i need smart phone for my work.from day 1 itself its back button key is not working so i gave back to seller they replaced the item but replaced item got the same complaint.i want a compensation or extend my mobiles warrenty.or replace both my mobiles.when i contacted them they are tell sorry thats all.
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Complaint marked as Resolved 
Verified Support
Nov 25, 2014
Xolo Customer Care's response
Dear Mr.Athul, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your email dated 20.11.2014 regarding your complaint for your XOLO Smartphone 8X-1100. We request you to kindly share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
Complaint comments 

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Respected sir,
iam n.radhakrishna i had bought xoloq 900t mobile through flipkart on 27-5-14 and i had got some problem in it and i had given for service in xolo care indiranagar banglore, opp to airtel office on 29-10-14 and they had told that it has mother board problem and it had send to head office...my mobile IMEI NO- IS [protected]...till now there is no response from your side and already 24 days passed away...i had lost faith in returning back my mobile from your side...i need my mobile as quickly as possible...iam requesting you...please

respected sir, iam n.radhakrishna i had bought xoloq 900t mobile through flipkart on 27-5-14 and i had got some problem in it and i had given for service in xolo care indiranagar banglore, opp to airtel office on 29-10-14 and they had told that it has mother board problem and it had send to head office...my mobile IMEI NO- IS [protected]...till now there is no response from your side and already 24 days passed away...i had lost faith in returning back my mobile from your side...i need my mobile as quickly as possible...iam requesting you...please

Dear Mr. Radhakrishna,

Greetings of the Day!

Thank you for writing to XOLO.

This is in reference to your post dated 21.11.2014 regarding XOLO Smartphone (Q900T); as discussed we would like to inform you that we have dispatched the handset and same had been already received at the service centre. So request you to visit respective service centre and collect the handset as per your convenient time.

For any further query or feedback, please contact us at [protected]@xolo.in

Warm Regards,

Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in

The Touch Pad not functioning sometimes and also use to exit the programme suddenly

Respected Sir/Ma'am, I have a problem in my Xolo A600 mobiles that the touch pad does not function sometimes and also it used to exit the programme suddenly, so please i need your assistance...

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