[Resolved] Xolo — Delay in delivering my handset which was given for repairing

vivek10

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh

I submitted my xolo x1000 set at the service centre outlet at sec 62 noida on[protected] whose work order number is[protected], there was some battery problem which they said they will replace it, i asked for the repairng cost but they said they will messege me whithin two days, and said you will get your set done within 20 days max. Now its 2nd nov and there is not a single update from the service centre and the xolo company about what will be the cost of reparing or when will i get my set back, i have called service centre and xolo company several times but they are not giving any answers, i am very much disappointed with the response of the company. Please do the needful...

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Complaint marked as Resolved

Verified Support

Nov 03, 2014

Xolo Customer Care's response Dear Mr.Vivek, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 03.11.2014 regarding Xolo Smart Phone (X1000); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

Nov 10, 2014

Updated by vivek10 After registering the complaint I received the cal from your company regarding the estimate and delivery.They said you can collect your handset within 4 days and now it almost a week and still no update from your side regarding delivery.i call today at xolo care but they dont know about the status, , strange neither customer care centre know about the status neither company.then who knows ...atleast xolo should clarify this.
Customer care centre says it is third party xolo company says we dont know then who knows...This is the reputaion of xolo...

Nov 10, 2014

Updated by vivek10 i dont understand what the hell xolo is doing every customer is dissatisfied with your service you change the sets ..you take months to repair still after reparing phone does not works...
Please friends dont ever go for xolo...
Chinese phone le lena xolo na lena

Nov 11, 2014

Updated by vivek10 IS there any update from your side?????????

Verified Support

Nov 19, 2014

Xolo Customer Care's response Dear Mr. Vivek, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 03/11/2014, regarding your Xolo Smartphone. We would like to inform you that your handset has already been for dispatched from our end. Further, we would like to request you to kindly provide us some time our service centre team contact you shortly. Also, we would like to inform you that you may track online through DTDC Courier & Cargo Ltd: V19592460 Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo.in