[Resolved]  Xolo — Dust in display & Camera, Heating and low battery backup issue in Xolo Q900

Address:

Jaipur, Rajasthan

Dear Sir/Madam, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> As per trailing mail I have sent my Xolo Q900 smartphone for the rectification of my said problems on request of your companyexecutive (Mr Sanjay Joshi) but 10 days has been gone and I have not got anymobile handset till now. As per Mr Sanjay currently they haven’t same model intheir stock and they have offered me another model (Q1010i) I have acceptedtheir proposal because I am facing more problems without my smart phone; as myofficial work also associated with the phone like – my attendance, mails, whatsaap etc. Now I am not in condition tobear more days and this is my last reminder to you if you will not take anynecessary action; then I will go to the consumer forum with all full writtencommunication proof to log complaint against your company as well as I willalso share very-very poor feedback to all the social media where ever possibleagainst Xolo Brand. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Riaz Siddiqui Sent: Wednesday, December 03, 2014 12:18 PM To: '[protected]@xolo.in' Subject: FW: Your query dated[protected] Hi, As you know that in these days mobile is not used foronly calling purpose but it plays a very smart role and all the necessarythings are associated with this apparatus like Banking, Railways, Social Media, Electronic Media, Entertainment, E-mail, Internet etc. Hence we called it"SMART PHONE". Today without Smart Phone life is very hard and as perthe use we have also mapped our daily life running things with this equipment.It's not only affects our personnel life but Our Business and Job are alsoaffected in the absence of this equipment. I am also one of those type of person who are sufferingwith said life living problems personally as well as officially. I already have very bad experience with your productwhich I have shared to you in details in my previous mail but now I also feltvery bad in term of your best service assurance commitment. I spoiled mylife unnecessary to just faith on your brand "Xolo". I have already shared my problem in my previous mail theday before yesterday but still I have not got any answer or Updation from you. Again I am writing you and hoping you will revert me withgood and in favor of me. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Riaz Siddiqui Sent: Monday, December 01, 2014 5:41 PM To: '[protected]@xolo.in' Subject: RE: Your query dated[protected] Hi, As you already know that I have deposited my mobilehandset for the resolution of said problems and as per your words you will take4-5 days for the resolution of the problem. 6 days has been gone but I haven't any update from you. Kindly acknowledge me how much more time you will take? Iam facing problem without my smart phone. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Xolo Care [mailto:[protected]@mail128-131.atl41.mandrillapp.com]On Behalf Of Xolo Care Sent: Thursday, November 27, 2014 5:35 PM To: Riaz Siddiqui Subject: Your query dated[protected] Dear Mr. Siddiqui, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to youdealing with XOLO Smart Phone. This is in reference to your email dated 26.11.2014regarding XOLO Smart Phone; we would like to acknowledge that we are working toprovide resolution on your concern at the earliest. However, as we checked the details of your complaint withwork order number we found that it’s in transit. Further, we would like to request you to kindlyprovide us some time as we will repair your handset and dispatch it shortly. We will connect with you to get additional details, ifrequired, to resolve the concern effectively. Should you require any further assistance, please feelfree to contact us directly at our e-mail address [protected]@xolo.in, we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Sanjay Joshi XOLO Care www.xolo.in From:Riaz Siddiqui Sent: Wednesday, November 26, 2014 5:31 PM To: '[protected]@xolo.in' Subject: FW: Handset Issue query dated[protected] Hi Mr Sanjay, As per your suggestion I have visited at your XoloService Center Branch (1/3A Yudhistar Marg, Opp. Yojna Bhawan, Near Dear Park, C-Scheme, Jaipur. Pin code : 302005) I have a very bitter experience of your service centervisit. As I have already mentioned in my earlier mail again xolo service centerexecutive denied to take my handset for the permanent solution again your Xolocare executive said they can’t do anything because it’s an Xolo Q900 modeldesign issue and they only clean the screen" but when I have shown myAirtel legal advisor visiting card to them; then they become agree to take myhandset and then issue me Work Order Number[protected]. Now you canunderstand how they would treat with general customers. Nowas per your need I am shearing you my handset w. o no “Work Order Number =[protected]”. AgainI am reminding you my Xolo Q900 handset problems – 1. Battery backup is very poor. 1800 mAh batterybackup is not sufficient with theconfiguration of Quad-core 1.2 GHz Cortex-A7 processor and HD display. Henceevery time charger is needed. 2. Handset heating problem is very high. When Iplay any game on my handset it become very hot injust 15 min of gaming. Such issue is a main reason of battery blast. SoI am specially sharing you. 3. Unsecure display and camera lens from dust. Iam facing this problem just after 3 month of purchasewhile I am sitting in an air condition office daily 10 to 11 hours. Itwill give me unclear display and when I click photo I have found dustparticle on clicked snap Requestyou to please take it on priority and give me permanent solution of my problem. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Xolo Care [mailto:[protected]@mail5.us4.mandrillapp.com]On Behalf Of Xolo Care Sent: Friday, November 21, 2014 3:50 PM To: Riaz Siddiqui Subject: Your query dated[protected] Dear Mr. Siddiqui, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your email dated 20.11.2014regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLOservice provider nearest to you and share the fresh work order number(Notification Number) with us for satisfactory resolution on your complaint. Should you require any further assistance, please feelfree to contact us directly at our e-mail address: [protected]@xolo.inwe shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Sanjay Joshi XOLO Care www.xolo.in From:Riaz Siddiqui Sent: Thursday, November 20, 2014 1:11 PM To: '[protected]@xolo.in' Subject: FW: Handset Issue query dated[protected] Dear Sir, As per trailaing mail after several communication inwritten still my issue has not been resolved. I am still facing said problems. I feel very bad to write “This is the main differencebetween a renowned company and a rare company”. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Riaz Siddiqui Sent: Friday, November 14, 2014 5:36 PM To: '[protected]@xolo.in' Subject: RE: Your query dated[protected] Dear Sir, Thanks for your revert against my e-mail dated[protected]but still I have not got the solution of my problem which I have mentioned inmy first mail. As you have written about feedback; So I am writing asper my experience since I have purchased this handset. There are three major complaint I have found in my XoloQ900 model GSM handset 1. Battery backup is very poor. 1800 mAh battery backupis not sufficient with the configuration of Quad-core1.2 GHz Cortex-A7processor and HD display. Hence every timecharger is needed. 2. Handset heating problem is very high. When I play anygame on my handset it become very hot injust 15 min of playing. 3. Unsecure display and camera lens from dust. I amfacing this problem just after 3 month of purchasewhile I am sitting in an air condition office daily 10 to 11 hours. Itwill give me unclear display and when I click photo I have found dustparticle on clicked snap I think my said feedback would be useful for you and youwill also make improvement in you Xolo upcoming model. I wish too that my handset solution would also beprovided asap. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Xolo Care [mailto:[protected]@mail4.wdc04.mandrillapp.com]On Behalf Of Xolo Care Sent: Thursday, November 13, 2014 5:08 PM To: Riaz Siddiqui Subject: Your query dated[protected] Dear Mr. Siddiqui, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your email dated 11.11.2014regarding XOLO Smartphone. Moreover, we are always in receipt of customer’s valuablefeedback and appreciation. It helps us to achieve product excellence and givesus an idea to re-invent. For any query or feedback, please contact us at [protected]@xolo.in Regards, Sanjay Joshi XOLO Care www.xolo.in Dear Madam, Thanks for your quick response. As per requested by youfollowing is the service center address where I have visited for said issue - 1/3A Yudhistar Marg, Opp. Yojna Bhawan, Near Dear Park, C-Scheme, Jaipur Rajasthan, India. Pin code : 302005 Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Xolo Care [mailto:[protected]@mail4.wdc04.mandrillapp.com]On Behalf Of Xolo Care Sent: Tuesday, November 11, 2014 2:52 PM To: Riaz Siddiqui Subject: Your query dated[protected] Dear Mr. Siddiqui, Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your email dated 11.11.2014regarding your complaint for your XOLO Smartphone. We request you to kindly share the service centre detailsso that we may able to provide resolution further. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Shikha Sharma XOLO Care www.xolo.in -----Original Message----- From: Riaz Siddiqui Sent: Tuesday, November 11, 2014 2:20 PM To: '[protected]@xolo.in' Subject: RE: Your query dated[protected] Dear Madam, As I have already written in my previous mail i.e. "We are both visited at our nearest xolo care center for the rectification ofsaid problem but your Xolo care executive said they can’t do anything becauseit’s an Xolo Q900 model design issue and they have several such complaints withthis model." If they will clear it then there is no guarantee that thedust will not insert into the handset again. Hence I am approaching to you for the permanent solution. Thanks &amp; Regard’s Riaz Hasan Siddiqui (M) 91-[protected] -----Original Message----- From: Xolo Care [mailto:[protected]@mail4.wdc04.mandrillapp.com]On Behalf Of Xolo Care Sent: Tuesday, November 11, 2014 2:06 PM To: Riaz Siddiqui Subject: Your query dated[protected] Dear Mr. Siddiqui, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 11/11/2014 regarding your complaint. We would request you to kindly visit our service centre so that we may able to resolve your concern. For find out nearest service centre kindly visit our website or click on the below given link. http://www.xolo.in/xolocare/xolo-support For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Shikha Sharma Xolo Care www.xolo.in From:Riaz Siddiqui Sent: Tuesday, November 11, 2014 1:48 PM To: '[protected]@xolo.in' Subject: Handset Issue Dear Sir / Madam, I am a customer (Model No. Xolo Q900.) of your reputed GSMMobile Handset Company and I have found in my handset there are so many dustparticle are visible inside the display screen and camera lens. It looks notonly very bad but it’s also affects my display and camera snap quality. I amsitting in an air conditioned office (Bharti Airtel Office) and also handlingone another company handset where there is no such issue in that handset. Ihave also found same issue in my colleague handset to whom I havesuggested to purchase same xolo model (Model No. Xolo Q900.). We are both visited at our nearest xolo care center for therectification of said problem but your Xolo care executive said they can’t doanything because it’s an Xolo Q900 model design issue and they have severalsuch complaints with this model. So I am writing to you and hoping best and positive revertwith you. My Phone Handset details are as follows- IMEI No. Slot 1 - [protected] IMEI No. Slot 2 - [protected] SerialNo. -Q900013K011838 Regard’s RiazHasan Siddiqui (M)91-[protected]