[Resolved]  Xolo — my 5 months old mobile in warranty with your service centre (Deprosys Technologies, chennai) is not returned for 65 Days.

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Chennai, Tamil Nadu

Please read the below thread to understand my horrible situation. (In brief - my 5 months old mobile in warranty with your service centre (Deprosys Technologies, chennai) is not returned for 65 Days. Dear Xolo Care Team, I honestly don't know how to react now. Originally, I was only frustrated on Deprosys Technogies (Your authorized service center in Tnagar, Chennai). However, I am starting to believe that Xolo company is equally irresponsible like them. The below mails are the communication thread between Xolo care and myself. Today, its the 65th day I have not received my Xolo Q700i mobile phone. After my last mail to you, I called Deprosys to check the status of my work order[protected] and realized that it is still in their office. All that i asked for is to retain the mobile set in the office and I shall pick it up on 6th of September when i come back from Bangalore. Luckily, i called them on Sat 6th (60th day) and i was shocked to see them telling me it is in Pending status and we have sent it to the head office. Today its the 65th day, I called Deprosys and spoke to a lady who checked and confirmed that the handset is with Deprosys and they are planning to send it shortly to Head office. - IF YOU ARE READING THIS MAIL - AND IF YOU ARE IN MY POSITION WHAT WILL YOU DO? NOTHING - THE LAST MAIL I SENT YOU BEFORE 7 DAYS HASN'T BEEN REPLIED YET. I just have one question, Do you know what customer advocacy is? How dangerous is the term related to a company's downtrend? All that I could do now is to raise a complaint to the Consumer Court services and see how far this goes. Kesavadas C [protected][protected][protected][protected][protected][protected][protected]---...⇄ *Replied on the same day when i received your email - Sep 4 (7 days ago Xolo - Q700i - Purchased - Feb 2014 (Flipkart) Work Order no:[protected] IMEI: [protected] Deprosys Technologies (Authorized Xolo Service Centre) is the most horrible and worst managed Mobile service centre I have ever seen. *Xolo team - Unless you start your own service centre like Micromax and others - Its sure that your sales are going to drop on a larger scale because of the jokers like Deprosys. My Case: My phone had a mild issue of a key (Alphabet 'Q" not working in the keypad. I diligently checked for an authorized Xolo service centre and landed up here. First thing they did is to reinstall the S/W believing that it would work. After S/W upgrade, the phones display started getting distorted completely. Then they wanted the mobile to be sent to the Head-office with a wait time of 30-35 days. I have a questing to the Xolo company - Who the hell will recommend your handset to friends and family when the customer would have to wait for 30 days for repairs and services? When you ask this question to Deprosys - they simply say "either wait for the turn around time or just leave". What the manufacturers don't understand is - the target market of the company is middle class people" . There wouldn't be a lot of middle class who could afford a replacement smart phone as this gets repaired for a month. Coming back to my case, I received the phone after 43 days and realized the keypad issue is not rectified. when i was extremely frustrated, they begged and promised to get the phone rectified in 7 days. The one who dealt with my mobile was Mr. Babu the first time and the second time. This morning is the 56th day I called them and found that Babu does not want to talk to me and someone called Vishali confirmed that they haven't sent the phone to the head office yet! - This is an amazing SERVICE isn’t it? Two points to note: 1) Never buy a Xolo phone at all going by the looks of it. 2) Preferably buy a branded one which has its own service centres near by and does a relevantly acceptable job at the earliest. -- Regards, Kesavadas C Project Lead JustDial Marketing Mobile: (91) [protected] "To open a shop is easy, to keep it open is an art" - TRUST JUSTDIAL! Dear Mr. Kesavadas, (Sep 4 (7 days ago)) Greetings of the Day! Thank you for sharing your grievance. This is in reference to your post dated 04.09.2014 regarding Xolo Smartphone (Q700i); we assure you of satisfactory resolution and keen to resolve your concern at the earliest; however, we will require your work order number / IMEI number to resolve it effectively. For any further query or feedback, please contact us at reach.[protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in ----- Original Message ----- From: "XOLO" To: Cc: Sent: Wed, 03 Sep 2014 21:50:41 -0700 Subject: Form submission from: XOLO - Customer Care & Support Submitted on Thursday, September 4, 2014 - 10:20 Submitted by anonymous user: [14.140.33.100] Submitted values are: Nature of Query: Business Related Name: Kesavadas C Email: c.s.[protected]@gmail.com Mobile: [protected] Telephone: Address: JUSTDIAL PRIVATE LTD. Manyata Tech Park, Nagawara, Bangalore-560045 Query: Xolo - Q700i - Purchased - Feb 2014 (Flipkart) DEPROSYS TECHNOLOGIES is the most horrible and worst managed Mobile service centre I have ever seen. My phone had a mild issue of a key (Alphabet "Q") not working in the keypad. I diligently checked for an authorized Xolo service centre and landed up in Deprosys. First thing they did is to reinstall the S/W believing that it would work. After S/W upgrade, the phones display totally conked up Then they wanted the mobile to be sent to the Head-office with a wait time of 30-35 days. I have a questing to this so called Xolo company - Who the hell will recommend your handset when the customer will have to wait for 30 days for service? When you ask the question to Deprosys - they simply say "either wait for the turn around time or just leave". What the manufacturers dont understand is - the target market of the company is middle class people" . There wouldn't be a lot of middle class who could afford a replacement phone as this gets repaired for a month. Coming back to my case, I received the phone after 43 days and realized the keypad issue is not rectified. when i was extremely frustrated, one Mr Babu - begged and promised to get the phone rectified in 7 days. This morning is the 56th day I called them and found that they haven't sent the phone to the service head office at all On Thu, Sep 4, 2014 at 12:25 PM, Kesavadas Chakkumpurayath wrote: Xolo - Q700i - Purchased - Feb 2014 (Flipkart) Work Order no:[protected] IMEI: [protected] Deprosys Technologies (Authorized Xolo Service Centre) is the most horrible and worst managed Mobile service centre I have ever seen. *Xolo team - Unless you start your own service centre like Micromax and others - Its sure that your sales are going to drop on a larger scale because of the jokers like Deprosys. My Case: My phone had a mild issue of a key (Alphabet 'Q" not working in the keypad. I diligently checked for an authorized Xolo service centre and landed up here. First thing they did is to reinstall the S/W believing that it would work. After S/W upgrade, the phones display started getting distorted completely. Then they wanted the mobile to be sent to the Head-office with a wait time of 30-35 days. I have a questing to the Xolo company - Who the hell will recommend your handset to friends and family when the customer would have to wait for 30 days for repairs and services? When you ask this question to Deprosys - they simply say "either wait for the turn around time or just leave". What the manufacturers don't understand is - the target market of the company is middle class people" . There wouldn't be a lot of middle class who could afford a replacement smart phone as this gets repaired for a month. Coming back to my case, I received the phone after 43 days and realized the keypad issue is not rectified. when i was extremely frustrated, they begged and promised to get the phone rectified in 7 days. The one who dealt with my mobile was Mr. Babu the first time and the second time. This morning is the 56th day I called them and found that Babu does not want to talk to me and someone called Vishali confirmed that they haven't sent the phone to the head office yet! - This is an amazing SERVICE isn’t it? Two points to note: 1) Never buy a Xolo phone at all going by the looks of it. 2) Preferably buy a branded one which has its own service centres near by and does a relevantly acceptable job at the earliest. --