[Resolved] Xolo — Poor service.repair issue

RatTan DeEp

from Jahangirpur, Uttar Pradesh

Address:

New Delhi, Delhi

Due to some issues i have submitted my xolo 8x 1000 to shakarpur xolo service center. They took 1 and a half month to repair my device. Which is against there policy.they have to provide my handset back in 15 days max. After that they didnt repaired my handset i am facing same problems again even they have made more worst. All parts are not properply closed some parts are missing. They have changed the original parts with the local ones. And now my phone is not working. Only cuz of there service.and i asked for extra warranty. They are not providing it. Poor service. Worst handset they provide. Dont buy xolo. Go for samsung. Atleast they provide good service

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Complaint marked as Resolved

Verified Support

Aug 13, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 13.08.2015 regarding your complaint for your XOLO Smartphone. As per telephonic conversation regarding your handset it is confirmed by you that you will visit to our XOLO service centre and share the work order with us. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in