Xolo — XOLO Q600s Battery not available in Service Centers

Address:

Thane, Maharashtra

Respected Sir, I am Buddham Ahire from Kalyan East, Maharashtra-421306. I bought XOLO Q600s model on 07/08/2014. (IMEI-1:-[protected] and IMEI-2:-[protected]). The XOLO product is very good and I am very happy to say everyone buy the XOLO product mobile because my personal experience with XOLO is very good but now I am realized that why should I told everyone buy the XOLO product, Because XOLO spare parts are not available in market. My concern is that my XOLO Q600s mobile battery is damaged, I reached every XOLO Service Centres in Mumbai region. I order XOLO Q600s battery in Kalyan West, Dombivli West Thane- Maharashtra on 23/05/2015 all XOLO services Centers told me after 8 and 10 days will be available we will call you otherwise you call us on our contact number but I am not get any call from them. I follow-up above Services Centers from 05/05/2015 to till date. All the Mumbai region XOLO services centers only gave me answer when we will get battery call you. Also I filed complaint on 12/05/2015 to XOLO customer care about XOLO Q600s battery is not available in all Mumbai Services centers. XOLO customer care executive just gave me answer as I am forwarding and escalating to senior person the problem will be resolved as soon as possible when battery will avail from our end we will intimate you. I am very fed up of this bad experience with XOLO company, no one help and give proper answer and resolution. I am not able use my XOLO Q600s phone from 05/05/2015 because of battery is damaged and battery is not available in market and XOLO services centers. Kindly expedite the issue at the earliest. Waiting for your earnest response. With regards, Buddham Ahire [protected]