[Resolved]  Xolo — Xolo QC 800

Address:

Mumbai City, Maharashtra

I bought Xolo QC 800 Bill dated : - 24/09/2014, Bill no 35955, IMEI no [protected]. This is to inform you that in the month of April 2014 my screen ( touch pad ) had got damaged and same i had given for repair at your authorized service center address - Micro Mobile Vile Parle ( Mumbai ) . After rigorous flow up i was been made to run from pillars to pole and finally after charging me Rs.4500/- they gave me my Tab after one and half month. For some days it was working in normal condition few days later it started giving error for SIM Card detection, I took the issue to the same centre on 2nd September 2014, but this time i was told that it will take minimum months time for repaired, As i did not have any option but to wait, i agreed and waited for the revert . After a month on 1st October 2014 i received message from sender - ADLAVAMO ( '' Dear Customer expected delivery date for the product submitted Vide- Notification No.[protected] will be 14/11/2014 for any query call us at 91 [protected]" ) I tried reaching on the above no. for more than fifty time but could not get through so I personally visited at your Vile Parle centre, I was shocked and surprise to know that this time my screen ( Touch Pad ) is damaged and it is send for repair to the factory and it will be given to me after one more month. I would like to have clarification as why and how my screen was damaged, to understand the same again I visited several times at your centre but no one was interested to attend my compliant so I approached your customer care id - [protected]@xolo.in on 8th October 2014. 3 days later on 11/10/2014 I got below revert : (Dear Customer, Thank you for your Email. Inconvenience regretted, as we have checked the status your complaint is under process. We will try to get it resolved ASAP.care For further information, kindly call our toll free helpline[protected]Monday to Saturday 10:00am to 07:00pm) Regards, Xolo-Care ) After 2 months ( Time given to me by your customer service center) today I was hoping that I will get my Tab, but again I was shocked to know that my screen is broken and the SIM card is not dectecting. After going through above matter I hope you understand the concern and the pain i have gone through. The purpose of buying this Tab from reputed brand like you was completely defeated, I as a consumer had faith that your customer care and service center will provide reasonable service but it is painful to inform you that the overall response from each unit was pathetic and help less. regards manoj yadav ([protected]@rediffmail.com)