[Resolved]  Yatra.com — No refund or compensation

Address:

Bangalore, Karnataka

I booked a reservation for the Hotel with YATRA.COM on 12 Feb for Rs.1298 and the process finished but even after payment I have not received any confirmation in my yatra account or email account or on mobile.

The reference number was [protected].

It was mentioned that I will receive a call in 2 hrs which I didn't get. It was almost 3hrs gone but nobody contacted fromyatra.com side. How irresponsible you guys are? Atleast if it is confirmed about the cancellation, I could book my room from other service providers as yours is very pathetic.
I called customer care at 2.10 PM and the guy told he will call me and confirm within 30 mins, max within 2.45 PM.He never called.

I called again at 3 PM and spoke to Mr. Sathish Kumar. He kept me on call and tried to verify and in the end connected me to Mr. Adhil who after 20 mins of making me wait on call booked the same hotel again from his side and sent me the voucher to my mail. He said it's confirmed.
Yatra Reference Number: YT12232717

Check in date today 12th Feb..but when I reached the hotel at 5.30 AM they are saying hotel has not received any booking from Yatra.com.
As the customer service was available only after 6.30, I had to wait on the road so early in the morning until they were available. Called at 6.30 AM and got in touch with Gowri Shankar ([protected]) who called the hotel owner and kept me in conference and finally they say the hotel's branch is in different area and asked me to go their. WheN I had booked for this branch how can I go to other area? How can a prestigious website like Yatra can be so cheap and irresponsible.

I had to be on road for 2 hours and finally got the booking cancelled. Had to book a costly hotel as others were not available immediately. The number of calls I had from yesterday. With each call more than 20 mins long and time wasted on road is complete responsibility of yatra.com. I have taken this issue very seriously and for all the discomfort caused it's your responsibility to compensate.

The money wasted on calls and new hotel booking should be compensated from Yatra.com. I will file a lawsuit as there is a complete negligence and the mental torture I had in this service.

I got a call on 15th Feb regarding this issue and they said they will let me know about the compensation. I have not received any information regarding this issue after that. This is complete disrespect and I am in no mood to tolerate this discomfort and troubled experience from Cleartrip.


Thanks,
Suman Kalyan
[protected]