[Resolved]  Yatra.com — Refusal to refund the ticket price after cancellation

Address:

Bangalore, Karnataka

This is regarding the reference number: [protected] at yatra.com. I unfortunately booked an Air Asia air ticket through yatra.com from Bangalore to Kochi. The ticket booking was made for family friends to attend my brother's wedding. Imagine the surprise when on the day wedding, the flight is cancelled (without any intimation, mind you) with no alternative arrangements done. Now, after such nuisance these people refuse to refund the ticket money even after close to one and half months since cancellation, talk about chutzpah. Repeated complaints, both through their customer care service ( if and when they receive the call ) and emails have fallen into deaf years. Every time I raise a complaint, I am assured of the refund in the "next couple of days". I am not very sure what couple of days mean in yatra.com terminology. It has been close to 40 days since the cancellation, and the "couple of days" never seem to end. The attached document has all the email transactions conducted with the concerned party. Request yatra.com to resolve the issue at the earliest, so that I do not have deal with them ever again.