[Resolved] Yatra.com — Yatra is not returning my NO SHOW refund, refunded by Airline AirAsia | |||
Hi I booked two tickets with Yatra.com. Please find the ticket details below. Name:- Jagdish Kumawat PNR:- D2LVPZ YATRA REF NO:[protected] Name:- Mahavir Prasad PNR:- X1P9SC YATRA REF NO:[protected] I missed the flight so I asked AirAsia to refund me No Show money so AirAsia have refunded my No Show money but Yatra is refusing to refund the money. Yatra is saying that I need to pay convenience fee again but I already paid the convenience fee to them while buying the ticket. Yatra.com is not even have helpline number to talk to them and resolve the issue. Was this information helpful? | |||
Oct 2, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Aug 21, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear Narendra, Greetings from Yatra.com! Sorry for the trouble caused. We would like to inform you that we are getting the refund initiated for your booking We would request you to please allow us 4-5 working days for the refund process. Regards Yatra Care Verified Support Aug 24, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your applicable refund of INR 111 and INR 324 has been processed from our end. Please note incase of cancellation/ no-show refund apart from the Airline charges, Yatra service fee of INR 400 per person is applicable and any promotion discount availed at the time of booking is non-refundable. Regards, Yatra Care
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Thanks for helping out. AirAsia have refunded 701 rupees per ticket for now show/Airport Tax. So total refund money should be 701*2 = 1402 (for both the tickets) but the refund amount I got from you is 111 rupees and 324 rupees only (Received amount in two transaction). Can you please explain why you are not refunding the complete NO SHOW refund money that is 701 per ticket and in total for both the ticket is 1402.
Thanks for helping out.