Yatra Online / Yatratrip.in — Amount deducted from my account , but ticket was not book and yatra has refunded yet.

Address:560037
Website:www.yatra.com

I tried railway booking ticket and did payment via Paytm wallet. But unfortunately ticket wasn't booked giving "website fatal error" and amount was deducted from paytm wallet .

I tried following up with paytm even, they said, amount was successfully transferred to Yatra.com account . So I must follow up Yatra.com .
I'm unable to log complain on Yatra website as it keeps giving "technical error"
Please look into this matter .
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Rashmi,

Greetings from Yatra.com!

Regret the inconvenience caused. Would request you to please share your contact details and we will be happy to assist you.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care
Yatra Care,

I had tried reaching on this number, but there is no option to talk to customer care . I have even dropped mail to [protected]@yatra.com.

Please help me to reach out ..
Dear Rashmi,

Greetings from Yatra.com!

Please share your registered email ID and contact number to enable us to assist you.

Thanks,
Email id: rashmi.[protected]@gmail.com
phone no: +91-[protected]
Dear Rashmi,

Greetings from Yatra.com!

We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Best Regards,
Yatra Care
Dear Rashmi,

Greetings from Yatra.com!

Would like to inform that booking couldn't confirmed through. Hence, full refund has been initiated and it will take 5-7 working days to reflect in your account. Hope your query has been resolved.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Best Regards,
Yatra Care
Thanks you for the help .. :)

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