Yatra Online / Yatratrip.in — Bus booking mount abu to jaipur

I as trying to book bus ticket on 4 th jan 221 from mount abu to jaipur, i made payment through google pay but no ticket was generated.
till now amount has not been refunded even i have mailed yatra 5-6 times but no reply recieved.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Complaint comments 

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Dear Sudeep,

Greetings from Yatra.com!

We regret the inconvenience caused. We request you to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care
sudeeppareek's [Complaint's author] reply, Jan 23, 2021
Date of Transaction-04.01.2021
Payment mode (Credit Card/Debit Card or net banking)-Google Pay
Bank Name- Google Pay/HDFC bank
Amount Charged-1546
Transaction reference provided by the bank-upi transaction id 100420104677
Email ID (Used while booking)- [email protected]
Dear Sudeep,

Greetings from Yatra.com!

We regret the inconvenience caused. We request you to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care
sudeeppareek's [Complaint's author] reply, Jan 26, 2021
Date of Transaction-04.01.2021
Payment mode (Credit Card/Debit Card or net banking)-Google Pay
Bank Name- Google Pay/HDFC bank
Amount Charged-1546
Transaction reference provided by the bank-upi transaction id 100420104677
Email ID (Used while booking)- [email protected]

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