Yatra Online / Yatratrip.in — Flight cancel payment refund | |
I have booked a connecting flight from Bangalore to Kashmir on 6th April for 28th May 2021. Due to covid, we decide to cancel, and after follow-up with AirAsia airline, they said they would do a full refund even if we cancel from our end. On 22nd May 2021, and said that refund would be on the original payment. If it's done through a travel agency, then it would transfer to a travel agency. Now the twist is from 22nd, and we have been trying to reach yatra on their mail id. Invariably, we get an automated email id. We don't see any refund request options—pathetic experience. My flight cost was 37278. now I am struggling to collect my payment. Booking Ref No.[protected] Booking Info. :Booking Reference: YT41412053Booked By: Ytmobileios Booking Date: 06 Apr 2021 Was this information helpful? | |
|
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 01, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 35522 in bank account and INR 375 in Yatra wallet has been processed from our end on 31 May 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers. Thanks, Yatra Care
Verified Support Jun 01, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 35522 in bank account and INR 375 in Yatra wallet has been processed from our end on 31 May 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers. Thanks, Yatra Care
| |
 Add a Comment | |
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Post your Comment