Yatra Online / Yatratrip.in — Not able to book new flight using credit shell balance in Yatra

Address:Varanasi

I have booked a flight from Yatra in the month of June 2020 which was cancelled from the airlines of Spicejet due to Pandemic issues. The credit shell amount I see in regards to my PNR is present from Spicejet. But I am unable to book flight in Yatra using the same credit shell. I tried various means of way to connect with Yatra like mail or call but no response. I even tweeted these guys voicing for help. But it seems you guys are highly unprofessional and not letting customers use their own money.
I wat to book a new flight as soon as possible so request you to look into this and help me out
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    +91 12 4437 5353
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