Yatra.com — Amount deducted but booking not yet confirmed

Address:Kamrup Metropolitan, Assam

I have booked two tickets for Air Asia (Guwahati to Delhi) yesterday and for which Rs.9980 has been deducted from my account but I have not got any reference number or confirmation mail. & due to which I couldn't call the helpline no as it asks for reference no. which I don't have.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Mr Atik,

We truly apologize for the inconvenience you have faced in this regard. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.

Regards
Yatra Care
Dear Mr Atik

Please be informed that we have not received payment for this transaction. We would request you to cross check with your bank for the same

Regards
Yatra care

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