Yatra.com — Charged more money | |||
I booked two air tickets online from yatra.com on 29/07/2015 with yatra booking reference nos. [protected] and[protected] and Indigo airlines PNR nos. NECW6U and OG8ZMR.At the time of booking and making the payment the amount asked by the company were Rs.10488 and Rs.5727. Even on the hard copies of tickets the amount paid is printed the same, but they have charged Rs.11488 and Rs.6327 respectively for both of the bookings.When I contacted yatra.com in this regard, first they asked about my mode of payment and when I told that through PNB debit card, they told that discount code is valid for all other card other than PNB.If it was not valid for PNB card it should have been mentioned.Apart from that, when I entered the discount code, it appeared SUCCESSFUL and the amount after discount were asked to pay, but when I made the payment they charged Rs.1600 extra.This way the company is cheating the customers.I, my family, friends, relatives and colleagues were very regular customer of yatra.com but now all o[censored]s are not going to use this site. Was this information helpful? | |||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Mr. Lohani.
Greetings from Yatra.com!
Please accept our sincerest apologies for the inconvenience faced by you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Would like to inform that promo code which was applied at the time of confirming the booking is not applicable for PNB cards. Hence, we are unable to provide any discount.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
Please accept our sincerest apologies for the inconvenience faced by you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Would like to inform that promo code which was applied at the time of confirming the booking is not applicable for PNB cards. Hence, we are unable to provide any discount.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
If it was not applicable on PNB card then, when I applied the promo code it appeared SUCCESSFUL on the screen, and on the hard copy of ticket also, discounted fare is written, but charged more.No where it was written that this promo code is not applicable for PNB card.Before going for second booking, I confirmed the same on telephone from yatra.com and then gone for thesecond booking.
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Regret the inconvenience caused. We have received your query and our team would respond you at the earliest.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care