[Resolved] Yatra.com — transaction failed but amount not refunded. | |||
Hi, I used citibank debit card to book a ticket on 17 December 2013. The transaction failed but the amount was deducted. I have mailed [protected]@yatra.com repeatedly asking for 23 digit ARN (Acquirer Reference Number). They always provides me the order number[protected]-[protected] Citibank Bank Account Online[protected]:22 17461.00 DECLINED), but citibank cannot process the refund without ARN. Could you also provide me the ARN? Thanks Nithi Gupta Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Nithi,
At the onset please accept our sincere apologies for the inconvenience caused. As informed earlier by our customer care team, we have not received the payment against the reference number provided by you. We have also shared the failed transaction details on 14th Jan for the same. There is no ARN number generated for the Debit Card or Net banking transaction. We would request you to cross check with your bank.
Best Regards
Yatra Care
At the onset please accept our sincere apologies for the inconvenience caused. As informed earlier by our customer care team, we have not received the payment against the reference number provided by you. We have also shared the failed transaction details on 14th Jan for the same. There is no ARN number generated for the Debit Card or Net banking transaction. We would request you to cross check with your bank.
Best Regards
Yatra Care
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
We truly apologize for the inconvenience you have faced in this regard. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.
Best Regards
Yatra Care