| Address: B 22, Madukkarai Market Main Road, SIDCO Post, Housing Unit Phase - II, Coimbatore, Tamil Nadu 641021 |
I have ordered 2 bottles (order date Jul 17, 2020, 8:10 PM) from their website using GPAY by paying rs. 1299/- order was successful but after few days order delivered on Jul 25, 2020 by Xpressbees logistics. After collecting the order I kept it aside for 24hrs. To safe guard ourself from covid 19 spreading. The very next day the moment I torn the parcel I realized there is shortage of 1bottle. I ordered 2, paid for 2 whereas received only 1 bottle. They delivered only 1 bottle and 1 bottle short. Quantity on Invoice is printed 2 bottle.
I have informed them and written several follow up emails for re delivery of the remaining 1 bottle or refunding the amount. Irrespective they don't have customer care number,
I have informed to Rathika hair oil team by emailing them. Also by calling on a phone number I got call from them for order confirmation I saved that number, it is #+91 [protected].
I spoke with one of lady employee, she seems foolish still has been informed too about the issue. I have been told I will get response shortly once investigation done. But it's been now more than 2 weeks no one entertaining my calls or emails. I have provided all proofs of order via email. I'm attaching herewith too.
That lady not picking up my call despite calling several times also whatsapp chat she blocked my number. they never reply back to whatsapp messages, no company in the world can use whatsapp as their customer support software. I posted my queries many times on their facebook page but now they blocked me on facebook also.
We can not see any negative comments on their facebook page as they are always removing negative comments.
I have attached the screen shots. Beware of these cheaters
10 Days Hair Oil customer support has been notified about the posted complaint.
means did not even give parcel to courier company for 12 days,
i will sue them through lawyer for mental haraassment, i lost my mind control in anger and did some thing wrong with my wife for which i lost my family, because bad mood due to 10 days working intentionally cheating me .
I paid because they mention 3 days delivery time but they cheat me
Did not even provide phone number only email address that too they reply late INTENTIONALLY n most time dont even reply.
order 601913