100Bestbuy.com — No Reimbursement of money

Address:

Mohali, Punjab

I ordered "D&Y 3 formal Shirts" on 11th November, 2013 from 100BestBuy.com. I made payment of Rs.1171/- as C.O.D. My account details are as follows: Name: Vinod Kumar, Phone No: [protected] Reference No: 27296941. I received the order in very bad condition; the shirts were having mud stains mark on them. I called 100BestBuy customer care executive as soon I received the product they told me to return the product by courier to 100bestbuy and assured me that my money will be reimbursed along with courier charges as credit point. I sent them back by first flight courier No. K[protected] which was received by 100bestbuy on 28th November. I have called 100BestBuy.com Customer Care[protected] numerous times till date and requested them to reimburse my money as credit points i.e. Rs 1171+ Rs. 150 (courier charges) in my 100bestbuy account to purchase any other item. Every time they told me that the requested credit point shall be done in next 24 hrs, 48hrs or even 72 hrs. etc. I even lodged compalint with [protected]@100bestbuy.com but in vain. I have not yet received any resolution for my problem. I am very frustrated with service of this company. my email id is vinni.[protected]@gmail.com.