1mg Complaints & Reviews

I had ordered serum F morr and the order was not successful due to not submitted the prescription. The doctors keep on calling to rate the experience and all of that but the order has been cancelled. But they are still not refunding my money back to my bank ac. Everytime I CONTACT them they say it takes 5-7 business days and all ###. Its been longer than this time and still I haven't received any of my money. I read mANY COMPLAINTs on their app as well as other CUSTOMER complaints app they also do have the same compaints. Please help asap.

Order id-- PO[protected]
Delivered wrong product i got fucus vesiculosus mother tincture 7 bottles of 30 ml .(3rd Aug, 2022)
Instead of Items which i ordered
Dr Willmar Schwabe India Berberis Aquifolium Mother Tincture Q
Rupees 911.4
7 bottle of 30 ml Mother Tincture
I raised my concern immediately after getting product but nothing happened i asked them to fix my issue
Reshedule pickup...

I Book Lab Test from 1mg on phone call after availability check from 1mg team and then give me slot between 1 pm to 2 pm on 31 July till 4:30 Pm no one came i called then more than 20 times and all the time they will told me our concern team will call you soon but no one called me i have very important appointment for chemotherapy and i need this test without my test my date will be reschedule. I called them again at 5 Pm they told me they can't take sample today. very unprofessional behavior from 1mg team. worst service i ever seen from any health related service providing company.

Your [protected]@1mg & [protected]@1mg executives are sending just blind unconnected, routine, copy paste and irrelevent replies without any connection to the specific issue raised, suggested or complained.

They don't understand the purpose of the mail but just reply with routine, parrotted, copy paste and irrelevent replies.

Your company is WASTING crores of rupees in Plastic Packaging Materials under disguise of GOOD PACKING TO CUSTOMER to pollute the earth.

My suggestion is that all medicines are DULY SEAL PACKED IN ALLUMINIUM FOIL PACKING MATERIAL AGAINST ANY DAMAGE, BREAKAGE & LEAKAGE AND REQUIRES NO BUBBLE WRAP PACKINGS AND ORDINARY BIO GRADABLE MATERIAL BAGS WILL SOLVE THE PROBLEM TO DELIVER THE MEDICINES TO YOUR CUSTOMERS INTACT. YOUR PLASTIC PACKAGING MATERIALS JUST GOES TO GARBAGE BIN AFTER THE CUSTOMER TAKES OUT MEDICINES WHICH IN TURN GOES TO GARBAGE YARDS.

PLEASE AVOID UNWANTED & UNNECESSARY PLASTIC PACKAGING MATERIALS TO SAVE CRORES RUPEES FOR YOUR COMPANY & THE EARTH FROM DANGEROUS POLLUTION TO SAVE GENERATIONS NEXT.

THANKS,
S. S. Iyer
[protected]
A patriotic Citizen of India and very much lovingly attached to Tata companies

I had ordered Omron HEM-7120 BP Monitor (order number PO[protected]). The product is inconsistent and gives faulty readings. I want a return and refund and I had logged a ticket within 7 days, ticket number [protected]. However, I am unable to get a response from 1mg about what needs to be done. Every 2 days I get a mail or when I chat, I get the same message that my concern will be looked at in next 24-48 hours. 8 days have passed and I have no meaningful response.

I highly recommend NOT to order any medicine from 1mg. It is the worst ever app with worst ever delivery partners. I ordered medicines 2 days ago. Still the medicines not yet delivered. In app also it is unable to track accurately. They are extending the estimate delivery as their wish. WORST.

Carelessness about the customers. They are not thinking about the product (life saving medicines) they are delivering. Timing is very important and it is the major drawback. Not satisfied in the first ord

Fraud by 1mg.
I lost my 3239₹

Can’t believe this is a tata company!

Received only 5 bottles and paid for 30
The call Center has been saying we will find a solution for 1 week, they don’t hand over the call to the superior as well.

I had to leave my work and chat with the call Center for a week for some sanitizers.

Finally I decided to donate the money to this poor company!

Dear Sir/Madam,

I want to inform you that i have booked Lab test against Order ID: PO[protected]-990 for 16th may through 1mg service desk and asked to booked for 4 tests as below.

1)FERRITIN, FERR., IRON

2)HB

3)HPLC, HB ELECTROPHORESIS

4)Urine culture and, Sensitivity

And executive collected the urine and blood samples for same as per scheduled date and time.

I have got all the reports on time expect 'Urine culture and, Sensitivity' test But i afraid when asked for another report after 3 days and got
confirmation that they had booked 'AFB C/S RAPID, AFB CULTURE ' instead of 'Urine culture and, Sensitivity' test.

I have lost time and current doctor appointment and booked same test again 'Urine culture and, Sensitivity' for collecting the sample on19th May.

I have no use of the 'AFB C/S RAPID, AFB CULTURE' test and not required of report for the same so please refund the amount 1050/- which paid against the same test.

I hope you understand the ethics and value of TATA for further consideration

I received order PO[protected] on 17May with medicines missing.I raised this issue the same day with 1 mg & was told to wait for 48hours.There was No response.Later connected & they asked to wait more.Escalated issue and Raised grevience & they said wait more . They said they verified with vendor. Vendor said order was packed as per order but seriously. I didnot receive the entire medicine Cilacar 10. Now it is 7th day and still No Refund or Replacement and nobody is replying.

1mg team is not delivering the medicines on times, despite these are life saving medicines and they are very careless about the delivery.
Delivery boy call and 12 o'clock but he come 1 pm call me and cash change me 84 ru I say I have 100 ru but he required change ok I have some coin but not eecived coin I say online payment but not ready . So your delivery boy very bed behave .

I would like to bring to your kind notice a case of misinformation and harrasment and mental torture by 1mg for giving me false information about the delivery status of these prescription medications I ordered.
The order was not only delayed, but also I was given false information about the delivery partner's contact number asking me to call him where as the number given was not working.
The app promises rapid delivery and then gives a devious option of choosing normal delivery under the guise of sending complete order together.
After 90 minutes of chat with their customer care, no resolution was in sight except. standard replies and apologies. I and my wife missed our medicines and demand an explanation and compensation from the company.

Respected sir
My order ID PO[protected]
And my order was shipped on 13rd april and i didn't recive any call or the shipmemt was not brought to my address and it has been 4 days that my order is in ofd lock.. From last 4 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
Please help me.
Thank you
Smita Mishra

Twice I have tried to order medicines on the web app and paid for the order - on both occasions I have paid for the meds and for renewal of my care membership. However, the payment is being accepted but the order of the medicines is not being registered and shows pending in the shopping cart despite payment being accepted. Strangely the payment amount for renewal of membership is being deducted from the total and only the payment for the...

I have placed an order for Nindanib in 10 strips. Now the doctor has changed the medicine from Nindanib to other and I have ordered the medicines through WhatsApp I wanted to return the medicine. I am your regular customer ordering medicines from past 2 years. Please look into the matter as the medicines are very expensive. There is no medicart number given on the bill.

1mg team is not delivering the medicines on times, despite these are life saving medicines and they are very careless about the delivery.

The delivery date is revised every day with extended 48 hours time without valid reason and their delivery partner is not acting on the compliant raised, the customer support executes are helpless only assures it will be delivered in 48 hours but nothing happens even after 6 days.

Order ID: PO[protected] Dt: 08/03/2022
Ticket #4873174 raised on 12th March 2022

Instead of medicine, delivery guy collected shoes saying he is from Amazon. I was chasing Amazon since I was expecting it that pick up is done by Amazon. On investigation, found it was 1 mg. Now they are not taking any accountability

I did a booking on 13th Jan for a RTPCR test from Tata 1 mg and asked for the sample collection on 14th between 9 am and 10am. I tried several times to contact the person who had sent me the WhatsApp confirmation, but nobody answered the phone. Around 10.30 am I got a call stating that due to "field emergency", they are unable to collect the sample on 14th and they could do it on 15th. I explained to them that I had an international flight and I had to do the test on 14th. All they could say was sorry. I had to run around and find another place to complete the test. Extremely unprofessional service and a real blot on Tata reputation.

They said they checked from compliance and did not find any loss, which is incorrect

I got my keraFM 5% topical solution delivered today, which I ordered via tata 1mg and appears to be fake.