1mg Complaints & Reviews

I received order PO[protected] on 17May with medicines missing.I raised this issue the same day with 1 mg & was told to wait for 48hours.There was No response.Later connected & they asked to wait more.Escalated issue and Raised grevience & they said wait more . They said they verified with vendor. Vendor said order was packed as per order but seriously. I didnot receive the entire medicine Cilacar 10. Now it is 7th day and still No Refund or Replacement and nobody is replying.

1mg team is not delivering the medicines on times, despite these are life saving medicines and they are very careless about the delivery.
Delivery boy call and 12 o'clock but he come 1 pm call me and cash change me 84 ru I say I have 100 ru but he required change ok I have some coin but not eecived coin I say online payment but not ready . So your delivery boy very bed behave .

I would like to bring to your kind notice a case of misinformation and harrasment and mental torture by 1mg for giving me false information about the delivery status of these prescription medications I ordered.
The order was not only delayed, but also I was given false information about the delivery partner's contact number asking me to call him where as the number given was not working.
The app promises rapid delivery and then gives a devious option of choosing normal delivery under the guise of sending complete order together.
After 90 minutes of chat with their customer care, no resolution was in sight except. standard replies and apologies. I and my wife missed our medicines and demand an explanation and compensation from the company.

Respected sir
My order ID PO[protected]
And my order was shipped on 13rd april and i didn't recive any call or the shipmemt was not brought to my address and it has been 4 days that my order is in ofd lock.. From last 4 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
Please help me.
Thank you
Smita Mishra

I have placed an order for Nindanib in 10 strips. Now the doctor has changed the medicine from Nindanib to other and I have ordered the medicines through WhatsApp I wanted to return the medicine. I am your regular customer ordering medicines from past 2 years. Please look into the matter as the medicines are very expensive. There is no medicart number given on the bill.

1mg team is not delivering the medicines on times, despite these are life saving medicines and they are very careless about the delivery.

The delivery date is revised every day with extended 48 hours time without valid reason and their delivery partner is not acting on the compliant raised, the customer support executes are helpless only assures it will be delivered in 48 hours but nothing happens even after 6 days.

Order ID: PO[protected] Dt: 08/03/2022
Ticket #4873174 raised on 12th March 2022

Instead of medicine, delivery guy collected shoes saying he is from Amazon. I was chasing Amazon since I was expecting it that pick up is done by Amazon. On investigation, found it was 1 mg. Now they are not taking any accountability

I did a booking on 13th Jan for a RTPCR test from Tata 1 mg and asked for the sample collection on 14th between 9 am and 10am. I tried several times to contact the person who had sent me the WhatsApp confirmation, but nobody answered the phone. Around 10.30 am I got a call stating that due to "field emergency", they are unable to collect the sample on 14th and they could do it on 15th. I explained to them that I had an international flight and I had to do the test on 14th. All they could say was sorry. I had to run around and find another place to complete the test. Extremely unprofessional service and a real blot on Tata reputation.

They said they checked from compliance and did not find any loss, which is incorrect

I got my keraFM 5% topical solution delivered today, which I ordered via tata 1mg and appears to be fake.

I was approached by two of your sales executives in kanpur, Mr Amit Sharma ([protected]) along with Ms Sonika diwedi.

They convinced of providing minimum 25% disc + additional some discounts or points which they have . condition would be that they will order from there mobile creating my profile.

in my first order they promised me 28% disc but on delivery it turned to be just 25%, further they got me delivered wrong medicine and insisted not to cancel or return as this would effect there work profile.

second order was raised by Amit to provide me correct medicine, but the wrong delivery was not rectified.

Now once the medicines are accepted and paid, Mr AMIT is not getting them replaced and neither is he helping me in making fresh orders. Those wrong medicines are of no use to me & as the order was from Amit sharma's mobile i could not even raise the return complaint.

Such irresponsible and careless staff will for sure effect the image of company owned by TATA's.

I regret to say that, after such false commitments and careless staff, it is very difficult to refer TATA 1 Mg to others.

Kindly look this issue seriously and arrange for refund of medicines wrongly delivered. Such Staff should not be permitted to move around the city causing nuisance in public. my mail id is [protected]@rediffmail.com
phone no [protected]

samarth Rastogi
kanpur

My order id is PO[protected].
This contains prescribed medicines related to Covid 19.
Have paid full amount in advance and the order is in packed state for hours, but it is not getting dispatched.
If due to this irresponsible behaviour, the patients in my family suffers, - I will completely hold 1mg responsible and they have to pay for any complexity that arises in future.

My order number PO[protected]
was to be delivered by 6th Nov but they didn't delievered...instead when I call courier boy he said he will deliever tomorrow ...on system they showed that customer want open delievery...
When I called courier boy next day he said he has send it back...you cancel this order and order again ...
Since then till today I have chat in app several times but everyday they just give assurance it will be delievered today but in reality they don't worry about necessity nad urgency of medicine...
Stop buying from them..they all are here for making/earning money by making common people fool...
Even giving contact number of courier boy they haven't taken any action against them...

I've ordered the medicine before hand on 31st October for my parents as i was not getting enough time to purchase them by going to store and they gave me delivery TAT thats between 3-4 nov looking at the TAT and the medicine in hand i placed the order but its more than 6 days now i have not received my order yet
Order id : PO[protected]

I don't know why they don't take orders seriously, its the damn medicine which am ordering not groceries for orders to get delayed
Even delivering groceries wouldn't take this time see how Amazon manages their orders. i even enrolled in you care plan but i don't think thats a big deal for you
Why does it take 6 days for you to deliver my medicine?
Please refund my money i will purchase the medicine from store
Whats the use of so much discount when the medicine are nor being delivered on time. Its ok spend little more bucks extra than compromising with health
Uninstalling you app and spreading the to other people not to use app just the way i did them to install

I had placed an order for Erytop Lotion. I had also paid his payment from Upi as well. But after a day I canceled that order. On 18th I got a message from 1 mg that your order has been cancelled. But it's been 18 days now and I haven't got my payment refund. Please my complaint is that you see my personal information and take me my refund.
Thankyou.

I have ordered 2 products from 1 MG, in which 1 product is
Product Name:PATANJALI DIVYA CORONIL KIT,
Order ID: PO[protected],
Order date: 18/May/2021, 07:01 PM

Another product is : karvo plus Capsule.
Order id: PO[protected]
Order date: 18/May/2021 07:01 PM

The Patanjali Divya Coronil was canceled by the 1mg company it self and did not refunded my money back.

They told me to email my bank statement so I sent them my statement and they again bluff that they have refunded my money back, they can clearly see my bank statement.

I have been waiting from 6 months.

My payment method while ordering from 1 MG was phone pe and now they give random reference id for payment and say we have initiated the payment to PAYTM. How can they send payment to other platform while my payment was from PHONEPE.

It's clearly a Fraud Activity from 1 MG.

Don't know what I can do to get my money back.

I submitted my prescription, duly signed in letterhead of Dr Anuja Porwal, Additional Director Nephrology.But my prescription 2 medicines were objected even though it was genuine medicine and nephro can prescribe these medicines. it was delayed by 48 hours and since I am a kidney transplant patient it caused hardship to me. It was approved only after their Dr who was also not expert Urologist has approved. Can 1mg experts explain this so that I may not face same problem again.
Pl note delay in medicine can cause damage which is irreversible and 1mg is dealing with medicine should understand it.

This is in reference to refund I’d [protected] of amount INR 1331.23/- We ordered medicine from 1mg on 23rd Aug’21 which got delivered the next day. One medicine which was ordered mistakenly was put on return request and got picked up by 1mg person on 26th Aug’21 but was missed by 1mg team but after raising the concern they agreed to refund the amount which they initiated on 29th Aug’21. Since then they are just buying time and every time when we follow up on mail they ask us to wait for 2days and another 2 days…..this is very unprofessional team and don’t expect after Tata group takeover

I was regularly buying medicine for my parents from 1mg and service was very good.. Noticed last one month their service getting deterioted after changing their courier agent. They cancelled 4 of my orders (2021 August month)in a row (PO[protected], PO[protected], PO[protected] &PO[protected]).. What the reason for cancellation after promising everyday that shipment is going to be delivered next day every time. Expect a proper clarification.

Dear Sir,

As per our discussion, there is a serious concern with 1MG lab test done on 27th Aug in Gurgaon from a prime location (Richmond Park, Sushant Lok).

We have booked two tests for two patients and both the test was conducted with in-efficient staff and the report generated is also not at all accurate.

Two reports they have generated of the same test with different readings. Both the report has been attached of Ms. Manju Devi with a different reading, which is a criminal offense and they are least bothered after contacting so may time in customer support app (which is the only option to get connect)

Another report of Ms. Manju Devi is still pending and they committed that I would have received the report the same day by EOD. Now, the patient is sitting in Paras hospital and they are not responding and least bothered about the same irrespective of her old age and sitting there for 3 hours since morning.

I think they have clear intentions of fraud with the pre-advance payments made to them hence I request to cancel their license as so many complaints have already been registered in their grievance department and Google but still it's falling on deaf ears.