1mg Complaints & Reviews

My order number PO[protected]
was to be delivered by 6th Nov but they didn't delievered...instead when I call courier boy he said he will deliever tomorrow ...on system they showed that customer want open delievery...
When I called courier boy next day he said he has send it back...you cancel this order and order again ...
Since then till today I have chat in app several times but everyday they just give assurance...

I've ordered the medicine before hand on 31st October for my parents as i was not getting enough time to purchase them by going to store and they gave me delivery TAT thats between 3-4 nov looking at the TAT and the medicine in hand i placed the order but its more than 6 days now i have not received my order yet
Order id : PO[protected]

I don't know why they don't take orders seriously, its the damn medicine which...

I had placed an order for Erytop Lotion. I had also paid his payment from Upi as well. But after a day I canceled that order. On 18th I got a message from 1 mg that your order has been cancelled. But it's been 18 days now and I haven't got my payment refund. Please my complaint is that you see my personal information and take me my refund.
Thankyou....

I have ordered 2 products from 1 MG, in which 1 product is
Product Name:PATANJALI DIVYA CORONIL KIT,
Order ID: PO[protected],
Order date: 18/May/2021, 07:01 PM

Another product is : karvo plus Capsule.
Order id: PO[protected]
Order date: 18/May/2021 07:01 PM

The Patanjali Divya Coronil was canceled by the 1mg company it self and did not refunded my money back. br...

I submitted my prescription, duly signed in letterhead of Dr Anuja Porwal, Additional Director Nephrology.But my prescription 2 medicines were objected even though it was genuine medicine and nephro can prescribe these medicines. it was delayed by 48 hours and since I am a kidney transplant patient it caused hardship to me. It was approved only after their Dr who was also not expert Urologist has approved. Can 1mg experts explain this so...

This is in reference to refund I’d [protected] of amount INR 1331.23/- We ordered medicine from 1mg on 23rd Aug’21 which got delivered the next day. One medicine which was ordered mistakenly was put on return request and got picked up by 1mg person on 26th Aug’21 but was missed by 1mg team but after raising the concern they agreed to refund the amount which they initiated on 29th Aug’21. Since then they are just buying time and...

I was regularly buying medicine for my parents from 1mg and service was very good.. Noticed last one month their service getting deterioted after changing their courier agent. They cancelled 4 of my orders (2021 August month)in a row (PO[protected], PO[protected], PO[protected] &PO[protected]).. What the reason for cancellation after promising everyday that shipment is going to be delivered next day every time. Expect a proper...

Dear Sir,

As per our discussion, there is a serious concern with 1MG lab test done on 27th Aug in Gurgaon from a prime location (Richmond Park, Sushant Lok).

We have booked two tests for two patients and both the test was conducted with in-efficient staff and the report generated is also not at all accurate.

Two reports they have generated of the same test with different readings. Both the report...

I booked a lab test with 1mg Labs (Order ID: PO[protected]-371) for Protein/Creatinine Ratio.

Having a Phlebotomist assigned took 4 chat sessions with support - though I was told it will seamlessly happen between 6-10pm previous day. Finally, a Phlebotomist was assigned at 10.30p. Note here that I paid an additional Rs. 119 apart from Rs. 50 collection charges as "1mgLabs Certified Phlebotomist Charges".

But icing...

I placed an order on 24th August 2021. estimated delivery on 25th August 2021. order was splitted by 2 orders . one order was delivered without any hindrance . another order was delayed and delivered by 26th as mentioned in your order status.

On 26th August order status showed for delivery ... but till 8 pm not delivered . When I contacted customer care, I got the mobile number of the person who delivered the medicine. br...

They gave false promises to the customers with delivery time and also no good response from the customer care....

Hello sir yesterday i was ordered lantus, today i recieved the parcel but parcel didnot maintain cold chain also you did not give the discount and shipping charges taken extra...

Very poor delivery service i have faced.
Delivery staff called me and told me to come one place and collect the item.He did not want to go at the address which i had mentioned during the online booking.
I can't understand if you are unable to deliver the material in postal address then what is the online delivery service.
Way of talking also very poor during communication over phone.
Delivery staff name-- mahesh...

PO[protected] is my order ID.
please help to send invoice over [protected]@gmail.com...

Hi,
So I'm very much disappointed, poor service from 1mg. wrong promises by asking people to buy there care plan so you can get rapid delivery. Later they are not able to deliver the medicines on urgent basis. I have contacted them them several time that my medicines are urgent. But 1mg didn't bother about this issue. If they are not deliver within committed date simply should tell the user that they can't but instead they temp you...

Dear sir

I prepaid ordered of medicine deputa kid and tenoferon on dated 28-05-21with order no PO[protected] but I resived wronge medicine.
Then about chat with your team they book my return. But till nobody come and chat box also hide....

Mene b1 mg se order kiya unhone pura saman ni bheja na he money refund kiya ..unse baar baar msg kiya to bolte h k vendor aur logistic team se baat huyi wo bol rhe h k packing m mistake ni h isliye refund ni milega …..1 mg ki puri team he cheeting kar rhi h ….medium class log itna paiso ka loss ni jhel sakte bus lockdown k karan mene 1 mg se saman mangwaya aur unne mera 900 rs ka saman ni bheja aur na refund diya ..very disgusting...

This is to inform you that I purchased 4 strips of Minirin melt 60 MCG through your 1mg app. Order placed on 21 May and delivered on 22 May (order ID - PO[protected]).

After using for a few days it seemed something was wrong, we were wondering why my son was feeling so tired, dehydrated, lethargic, dizzy. He was going to the washroom many times. Then yesterday we measured how many times he went to pee. By night he had gone...

My mother got Rt-pcr done through 1mg lab son 14th may, this sample u lost and on 17th may on same order Id yuo did another Rt-pcr test done, whose report still pending .
We are not able to understand the reason of delay in report and my mother is not able to know wheather she is corona position not just because of delay in report and doctors are not giving any medication as they don’t know the status of patient,
Sine the...

Dear Concern, i order my medicine through 1mg online on 11th May amounting to rs 6290/- next day half of my order got delivered but also got the msg that full order is delivered. eversince i have been in touch with customer care on chat, they are not doing anything only replying -please wait for 24-48 hrs . sent repeated emails also but they don't even bother to reply.either they get my product delivered or refund my money, its been week...