1mg Complaints & Reviews

Dear Concern, i order my medicine through 1mg online on 11th May amounting to rs 6290/- next day half of my order got delivered but also got the msg that full order is delivered. eversince i have been in touch with customer care on chat, they are not doing anything only replying -please wait for 24-48 hrs . sent repeated emails also but they don't even bother to reply.either they get my product delivered or refund my money, its been week now. they have pathetic customer care.

Archana Bhat
[protected]
Gurgaon

These people are scammers. I had placed one order for some urgent medicines. I wa red to edit the cart by adding one more medication which is understandable that they cnt edit due to which I had to cancel the order. The agent informed on chat to wait for 5-7 days. Note - Refund is still pending, crossed SLA timelines.
Second time, placed order again with all medicines, they took 3days to approve my prescription which I uploaded again as it was not clear. I was okay with the delay until, I reached to chat support again. They updated my prescription as approved and marked one medicine as out of stock. I had to cancel the order and the unavailable medicine amount was refunded instantly to my source account but the other two which got cancelled at the same time did not come. I[censored] check now it's different TAT for UPI for max 15 days. Hey give back my money today, with your interest. Check with my details with screenshot has my refund ID.

Unable to reach customer care.
Tried with this no.[protected].
No one is responding. IVR automatically drop the calls.
Taking long time to process the order. No clarity in status. Order details given below.
Order Date : 03May21
Order ID : PO[protected]
Need Medicines by today. Else need full refund.

Regards,
Elancheliyan

1mg labs have collected the sample on 28 April and assured us to deliver the report within 72hrs but they have not delivered my complete report yet. I am tired of requesting them to help me in getting my reports as I have to consult my doctor but they are not helping me out. Just asking again and asking for next 24 hrs to solve the problem but nothing is changed. It's almost 6 days with hopes to get my report and they are not giving me any information about the problem. If they have let me know the facts I could have tested somewhere as. According to their policy if they are not able to provide report within 72 hrs they should start the refund but no action is taken.

Why are 1mg company playing with the lives of people by hiring 3rd grade staff.

There are 2 diff msg from MYGOV for rtpcr

Sample was taken on 23 4 2021. I requested for early report as patient of bp

Paid 2100 for three tests even it's a part of bulk collection of more than 20 people at Orchid petals.

Manish Bagga
[protected]@arcop.co.in

On 23rd I have one parcel from you which is sent by Dabur. When I open parcel and socked because bottle has broken. I call deliver men but he refuse to take back the parcel. This is not proper.
The order no.PO[protected]: Team 1mg also sms is rec'd. From you which is as under - Order Packed PO[protected]: Your order is ready for dispatch. Estimated Delivery: April 22nd to April 25th. Team 1mg

Now what should I do. Please help me and send me same medicine sent you.

This is related to the the lab tests reports. We have taken a good health package and the sample was collected on 15th April, 2021 from 1mglabs. They have promised to deliver the reports with in 24-48 hours. Its been more than 72 hours, There is no response from the 1mg team. Yesterday when i contacted them through only available chat option, they requested to wait for another 24 hours which itself was not acceptable. Today the chat option is also disabled and there is no way to contact the customer care. Patient is waiting from 2 days for the report to consult the doctor and his health is deteriorating. This is complete irresponsible behavior from 1mg to block the customer support and delay the reports as per their wish
Order ID : PO[protected]-498

I m one o[censored]r regular customer,
Am not getting my order on the time, my delivery agent not given my order on the time.

Order ID: PO[protected] dated 04.03.21 NO DISCOUNT GIVEN
Alphasan Hygiene Rich Sanitizer
1 bottle
MRP Rs.600.00
Dilzem CD 120 Capsule ER
6 strips
MRP Rs.1241.10
Imdur 30mg Tablet PR
3 strips
MRP Rs.469.80
Metsmall 500 Tablet SR
7 strips
MRP Rs.343.98
Olmesar 40 Tablet
4 strips
Rs.1072.02
MRP Rs.1072.00
Pantocid DSR Capsule
2 strips
Rs.410.01
MRP Rs.410.00
Rozagold 20 Capsule
6 strips
MRP Rs.1734.00
Subtotal
Rs.5870.91
Shipping Charges
(+) Rs.0.00
Rapid Delivery Fee
(+) Rs.15.00
Paid Online
(-) Rs.5885.88

I haven't received my medicine yet. It is so urgent. They canceled one of the medicine. Half of the medicines they don't have in stock. They initially gave me 3calls and I haven't received the medicines yet even after I mentioned how urgent they are. Such poor service. The medicine arrived the city a day before but no one is ready to deliver it.

Request you to stop sending promotional and marketing sms as it is very irritating and disturbing.

I'm going to unregistered from 1mg.com i used to buy few medicines but now i feel i'm on wrong website and application.

Mob no.[protected]

I had ordered for some medicines for fungal infection from the website it stated that i will recieve the meds by 11th of feb, but these guys revised the date and delayed the delivery. i suffered a lost of time, money and ofcouse the health issue i faced . i need to be compensated...

I ordered a set of N95 masks, they delivered some capsules. I raised this to their support team, they initiate a pickup and then cancel it automatically sending a mail : "I would like to inform you that as per an update from our logistics partner, the reverse pick up for your order has been canceled as per your request. If you wish to reschedule it, kindly revert on this email".
They have done this 4 times for the same now. This is really a waste of time and a very frustrating experience.
Order id : PO[protected]

Hello Team,
I am very tired from your SMS notifications on my cell phone
please stop sending me any notifications from 1mg

[protected]
this is my number and I don't want any notifications on this or my email which from I sending you this mail

Order placed PO[protected]
And payment made Rs.850 at 20.46 on dated 16th December 2020.
Amount deducted but product not received

Bought a toilet seat that does not fit my toilet 2 days ago and it seems that 1mg cannot take the return of the product stating hygiene issues.
Such a fraud company waiting to loot customers especially prepaid customers.This issue can only be resolved by taking the product back and refinding my money

Wrong medicine delivered not giving refund asking to take other items in exchange

I have order important medications for my wife for seizures and depression on 4/11/20. The order number is PO[protected]. The order got confirmed on 5/11/20 at around 11 am. The expected deliver date was 6 to 7 Nov 2020. The payment has been taken before confirming the order. Now they have not deliver the order as they don't have the medications and tre telling me to wait or else cancel the order. I have already paid for medicines and if i cancel the order the refund will take 10-14 days. And i dont have money for buying medications from outside. This is complete carelessness as i dont have medicines for today to give it to my wife. I want you take action against 1 mg as such service can affect the health of patients due to non delivery of medicines.

1mg is a fraud Lab, please do not with them.
Me and wife gave a sample on 7:15 am, 31 Oct 2020 for the Full Body test and Covid antibody. You all know these tests are not time taking.
She got all report on time 7:30 pm, but I did not, I asked to support, she said you will get the report on the 2nd (after 2 days), after some discussion they send me one report around 9 pm.
Their CUSTOMER support guys are ###. they have 2-3 lines for apologies, paste here.
Govt. should ban these type of lab, if they can not provide reports on time, they charged more money compared to other labs.

An amount of Rs. 1079 was debited from my Amazon pay account, but i did not get confirmation for my diagnostic order placed on 1mg. There is no response from 1mg.