1mg Complaints & Reviews

I placed an order on 24th August 2021. estimated delivery on 25th August 2021. order was splitted by 2 orders . one order was delivered without any hindrance . another order was delayed and delivered by 26th as mentioned in your order status.

On 26th August order status showed for delivery ... but till 8 pm not delivered . When I contacted customer care, I got the mobile number of the person who delivered the medicine.

when i contacted that person MR. Arun, he told that, he called my mobile no which was not connected so he return to the vendor. i dont know, where deliver address mentioned why he called me which never before anyone called .

After that, order status showed RE-dispatch and arrived on 27th August 2021. and again checked in your website on the way it will be delivered soon ( below mail attached)

Again, i talked to the delivery guy, he also told, within 2 hrs your order will be delivered. After some time, he called me saying that your order was made by the RTO.

what happened within a few minutes .. my order was made RTO. without any confirmation with me.

Hope your team is not taking any order seriously ... like selling grocery items ( even they working fantastic and their team also very good i.e. amazon, BB, etc)

what resolution will you provide me ... same as fixed " Sorry for the inconvenience caused to you"

Even Pharmeasy provides good support and good delivery . but you guys are making fools..

I will take this on social media for sure ... you may see ...

very poor knowledge training customer care and non controllable vendors you have... ..

very pathetic service ... i don't recommend anyone also share my experience to others

They gave false promises to the customers with delivery time and also no good response from the customer care.

Hello sir yesterday i was ordered lantus, today i recieved the parcel but parcel didnot maintain cold chain also you did not give the discount and shipping charges taken extra

Very poor delivery service i have faced.
Delivery staff called me and told me to come one place and collect the item.He did not want to go at the address which i had mentioned during the online booking.
I can't understand if you are unable to deliver the material in postal address then what is the online delivery service.
Way of talking also very poor during communication over phone.
Delivery staff name-- mahesh singh.

PO[protected] is my order ID.
please help to send invoice over [protected]@gmail.com

Hi,
So I'm very much disappointed, poor service from 1mg. wrong promises by asking people to buy there care plan so you can get rapid delivery. Later they are not able to deliver the medicines on urgent basis. I have contacted them them several time that my medicines are urgent. But 1mg didn't bother about this issue. If they are not deliver within committed date simply should tell the user that they can't but instead they temp you to buy there care plan with extra benefits and rapid delivery (within 5 hours ). And if you asked them where is your medicine then they give you all stupid excuses.
I ordered medicine from 1mg site on 5th july, I uploaded prescription so they called and assure they have all medicine except one and also confirmed by there doctor, I was expecting it to be delivered same day as I also bought there care plan which has rapid delivery but it's 7th July almost 5 pm and seriously no clue if they will deliver it by Today... it was my wife`s ear infection medicine and she is in pain now, really stuck n regretting my decision to go for 1mg...

Such an unprofessional team 1mg has, they forgetting that they deal with medicine, which need to give priority... They playing with people life.

Is there any punishment for such companies so they can learn and try not to suffer people ????

Dear sir

I prepaid ordered of medicine deputa kid and tenoferon on dated 28-05-21with order no PO[protected] but I resived wronge medicine.
Then about chat with your team they book my return. But till nobody come and chat box also hide.

Mene b1 mg se order kiya unhone pura saman ni bheja na he money refund kiya ..unse baar baar msg kiya to bolte h k vendor aur logistic team se baat huyi wo bol rhe h k packing m mistake ni h isliye refund ni milega …..1 mg ki puri team he cheeting kar rhi h ….medium class log itna paiso ka loss ni jhel sakte bus lockdown k karan mene 1 mg se saman mangwaya aur unne mera 900 rs ka saman ni bheja aur na refund diya ..very disgusting

This is to inform you that I purchased 4 strips of Minirin melt 60 MCG through your 1mg app. Order placed on 21 May and delivered on 22 May (order ID - PO[protected]).

After using for a few days it seemed something was wrong, we were wondering why my son was feeling so tired, dehydrated, lethargic, dizzy. He was going to the washroom many times. Then yesterday we measured how many times he went to pee. By night he had gone approximately 30 times. It then struck me to check the medicine properly. I opened the wrapper and when I broke it ...to my shock it seemed that it was thermocol. Minirin is dispersible but this product was not.
I spoke to their customer service who are not cooperating. Please help.
They are selling adulterous drugs and playing with people's life.
They should be punished.

My mother got Rt-pcr done through 1mg lab son 14th may, this sample u lost and on 17th may on same order Id yuo did another Rt-pcr test done, whose report still pending .
We are not able to understand the reason of delay in report and my mother is not able to know wheather she is corona position not just because of delay in report and doctors are not giving any medication as they don’t know the status of patient,
Sine the 1st sample drawn on 14th may and 2nd sample drawn on 17 th may in these 6-7 day report is not provided by the lab, this mail should be treated as notice and I am going to loadge a legal complaint against the lab for this unprofessional behaviour.

Name : Bhagwati Devi
Test. : Rt-Pcr
Sample collection id- P[protected]-820

Sunil Kumar

Dear Concern, i order my medicine through 1mg online on 11th May amounting to rs 6290/- next day half of my order got delivered but also got the msg that full order is delivered. eversince i have been in touch with customer care on chat, they are not doing anything only replying -please wait for 24-48 hrs . sent repeated emails also but they don't even bother to reply.either they get my product delivered or refund my money, its been week now. they have pathetic customer care.

Archana Bhat
[protected]
Gurgaon

These people are scammers. I had placed one order for some urgent medicines. I wa red to edit the cart by adding one more medication which is understandable that they cnt edit due to which I had to cancel the order. The agent informed on chat to wait for 5-7 days. Note - Refund is still pending, crossed SLA timelines.
Second time, placed order again with all medicines, they took 3days to approve my prescription which I uploaded again as it was not clear. I was okay with the delay until, I reached to chat support again. They updated my prescription as approved and marked one medicine as out of stock. I had to cancel the order and the unavailable medicine amount was refunded instantly to my source account but the other two which got cancelled at the same time did not come. I[censored] check now it's different TAT for UPI for max 15 days. Hey give back my money today, with your interest. Check with my details with screenshot has my refund ID.

Unable to reach customer care.
Tried with this no.[protected].
No one is responding. IVR automatically drop the calls.
Taking long time to process the order. No clarity in status. Order details given below.
Order Date : 03May21
Order ID : PO[protected]
Need Medicines by today. Else need full refund.

Regards,
Elancheliyan

1mg labs have collected the sample on 28 April and assured us to deliver the report within 72hrs but they have not delivered my complete report yet. I am tired of requesting them to help me in getting my reports as I have to consult my doctor but they are not helping me out. Just asking again and asking for next 24 hrs to solve the problem but nothing is changed. It's almost 6 days with hopes to get my report and they are not giving me any information about the problem. If they have let me know the facts I could have tested somewhere as. According to their policy if they are not able to provide report within 72 hrs they should start the refund but no action is taken.

Why are 1mg company playing with the lives of people by hiring 3rd grade staff.

There are 2 diff msg from MYGOV for rtpcr

Sample was taken on 23 4 2021. I requested for early report as patient of bp

Paid 2100 for three tests even it's a part of bulk collection of more than 20 people at Orchid petals.

Manish Bagga
[protected]@arcop.co.in

On 23rd I have one parcel from you which is sent by Dabur. When I open parcel and socked because bottle has broken. I call deliver men but he refuse to take back the parcel. This is not proper.
The order no.PO[protected]: Team 1mg also sms is rec'd. From you which is as under - Order Packed PO[protected]: Your order is ready for dispatch. Estimated Delivery: April 22nd to April 25th. Team 1mg

Now what should I do. Please help me and send me same medicine sent you.

This is related to the the lab tests reports. We have taken a good health package and the sample was collected on 15th April, 2021 from 1mglabs. They have promised to deliver the reports with in 24-48 hours. Its been more than 72 hours, There is no response from the 1mg team. Yesterday when i contacted them through only available chat option, they requested to wait for another 24 hours which itself was not acceptable. Today the chat option is also disabled and there is no way to contact the customer care. Patient is waiting from 2 days for the report to consult the doctor and his health is deteriorating. This is complete irresponsible behavior from 1mg to block the customer support and delay the reports as per their wish
Order ID : PO[protected]-498

I m one o[censored]r regular customer,
Am not getting my order on the time, my delivery agent not given my order on the time.

Order ID: PO[protected] dated 04.03.21 NO DISCOUNT GIVEN
Alphasan Hygiene Rich Sanitizer
1 bottle
MRP Rs.600.00
Dilzem CD 120 Capsule ER
6 strips
MRP Rs.1241.10
Imdur 30mg Tablet PR
3 strips
MRP Rs.469.80
Metsmall 500 Tablet SR
7 strips
MRP Rs.343.98
Olmesar 40 Tablet
4 strips
Rs.1072.02
MRP Rs.1072.00
Pantocid DSR Capsule
2 strips
Rs.410.01
MRP Rs.410.00
Rozagold 20 Capsule
6 strips
MRP Rs.1734.00
Subtotal
Rs.5870.91
Shipping Charges
(+) Rs.0.00
Rapid Delivery Fee
(+) Rs.15.00
Paid Online
(-) Rs.5885.88

I haven't received my medicine yet. It is so urgent. They canceled one of the medicine. Half of the medicines they don't have in stock. They initially gave me 3calls and I haven't received the medicines yet even after I mentioned how urgent they are. Such poor service. The medicine arrived the city a day before but no one is ready to deliver it.