1mg Complaints & Reviews

I ordered medicine (Order id - po[protected]) on 12th october and delivery date shown 20-22 october which was already very late and on mentioned date courier partner didn't come after out for delivery and reported that i rescheduled to 22-24 october and since then daily it is getting rescheduled without attempting still i didn't get the medicine. Now it rescheduled to 28th october. Medicine is not a toy which u deliver in so careless way. You should tell the exact time which you will take at time of placing order. After this experience, i decided to not order any medicine from your company now onwards. And 1mg is not taking care of the concern. They also say that they will deliver at earliest and still getting rescheduled daily.

सर जी मैंने 1mg से (Date -03/10/2019) को medecine order की थी ।
और फिर date -09/10/2019 को मेरे मोबाइल पर sms आया कि your 1mg package has been delivered successfully लेकिन मुझे मेरा आर्डर किया हुआ package receive नहीं हुआ ।
1mg company से contact किया परन्तु कुछ नहीं हुआ ।
Order id - po[protected] [protected]@gmail.com mobile-[protected]

Had booked lab test for my parents from 1mg and ordered some medicines. Had bad experience both the times.
1. Lab test (Diabetes) booked for 17th aug. My parents were fasting for the test to be done. The phlebotomist didnt show up and my parents had to stay hungry till he came. Unfortunately no one form 1mg responded and my father faced severe health issues due to fasting.

2. Ordered some emergency medicines for my pregnant wife on 6th sept. The order was confirmed by 1mg. However, they kept delaying the delivery everyday without any proper justification. Finally after 6 days, they cancelled the order without notifying me. Medicines were really necessary to be given to my wife.

Big negligence from 1mg when it comes to medicines

I had a blood test (Good health package) on 31st august 2019, still the reports are not provided to me it's been 7 days now, even the customer care service is worst!!!
Where should one call for his/her report nor they are providing refund.. Worst worst worst service ever!!!
This is not the way you serve your customer.. There should be transparency in payment method also.. I'm very very very disappointed!

I had ordered fycompa 6mg tablets strip of 28 tablets which costs inr 1960 as billed.
But i. The receipt of pack was contains one strip of 14 tablets only which cost mrp of inr 960.

This i could understand after opening the packed parcel received.

This was deliberately done or by mistake, i don't know.
But they don't give phone number to call immediately.
They attract by giving 10 or 20%discount and cheat like this.
Request to refund me inr 960or deliver full quantity.

Well on aug 14 2019, i was supposed to get my complete body health check up (Booked by their customer care consultant meenu) which meant submitting my blood sample and urine sample to the phlebotomist (Neeraj chauhan). Well for some reason i only submitted my blood sample and i was provided with a sterile container to collect my urine sample on 16th morning and he told me that they will pick up the sample. Well nobody came later on : so i decided to put up a complaint on their website but what i found on my 1mg account was purely shocking - they have already sent me whole reports including both my blood test reports and my urine sample reports. Yes you read it right!! So basically i got urine sample reports as well for which i never gave a sample. I was completely utterly shocked and decided to call them and their customer care executive meenu had no idea to what i was talking about.. So she checked online and said those reports are just beta version not your actual reports. When i asked what’s the meaning of this so she answered i dunno but we can collect your sample and give final reports. Can you imagine, i mean should there be even a beta report exist for such medical tests wherein they are providing fake reports based on samples that you never even provided them. On those reports they showed that my urine sample levels were abnormal and needed medical attention. This is so disgusting, they are a fake company who is just looting their customers, making a fool out of them and they don’t even care about human blood for the sake of money. Totally shameful and disgusting. It’s sad that such things are happening in our country in medical industry. They should be banned forever. If i had submitted my both the samples probably i would have never even known that they just send some fake reports and not do actual tests and calculations. Please take some action against 1mg labs.

This is ridiculous service received from 1mg after giving the prescription. I have given a prescription after concerning a dr. Which is consulted online. Since, the dr. Is not in touch and is far distance. How can i be in getting the prescription. That will be online only.
But 1mg didn't consider it and rejected the medicines order which was needed urgently. This is totally unacceptable. I would like to take action against the same asap.

I booked Lab Test on 4th Aug 2019.
Order id: PO[protected]-957.

Sample collection done on 5th Aug 2019.so the result supposed to delivered by 48Hrs which was by 7thAug2019 Morning but they failed.

So I mailed them about the same but I didn't received any reply same day, next day they reverted it will get delivered by 24Hrs More which was on 8thAug 2019 and I received a call from there representative ( Name - Javed ). He said I will get my reports Maximum by 8:00PM on same day (08/08/2019). But No report received and they mailed saying it will take more 24Hrs.

By this how can anyone trust the reports.

Below is the mail which I have written to them

From : sanit.[protected]@gmail.com

To : 1mg Support • support+[protected]@1mgsupport.zendesk.com

Date : 7 August 2019, 20:50

Dear Javed,

It's 8:40PM and still I have not received my report.

I received 1 call stating that report are again delayed and will try to deliver by more 24 Hrs.

I asked the your representative to transfer the call to senior person but he said no one is available.

I asked the complaint escalation senior person mail id which he said don't have.

By this I can see how professional people you all are.

What is point to get report after 72 Hrs?
What is genuinity in that report?
Who is going to assure me about the accuracy of my report?
Who's going to give me on paper written guarantee about this report?

I am a Diabetic and heart patient and those reports were so important for my checkup but because of the unprofessional behaviour towards the customer today I am suffering.

I am going to file a legal complaint against you people and escalate this to at maximum online level.

Regards,

Sanit R. P.

Order id: po[protected]
Order date: july 16, 2019 05:20 pm

Ordered 2 packets of onetouch ultra glucose test strips and paid via cod.
But i was shocked to find that i received only 1 pack in the box. I complained to the customer care immediately and i was told to wait for 24-48 hrs so that they can resolve the issue.

After 74 hrs i got an email that "as per the update from our vendor team, we have delivered the complete product with the intact quantity hence i regret to inform that we are unable to initiate the replacement/refund request."

The box was properly sealed, so the product can't disappear in thin air but they assume they quality check before shipping the product.

Send the missing product or refund my money??

Dear sir/madam,
I got a whole body test done from path care through 1mg which is said to have nabl cap and iso certification as being told by 1mg on its website on 15 may 2019 when my result came to my surprise i had ferritin level at 983 which was four times higher than highest normal level which is 250. As test suggested my health was very critical and i should have been admitted so i consulted three doctors all of whom told me...

I have purchased 4 strip of androanagen medicine online on 7th may 2019 from 1mg and paid rs.797.16 in advance but received only one strip in previous week.

When i checked the package received it was carrying only 1 strip of medicine, so i made a complaint on 1mg portal on 12.05.19 and yesterday i received a mail from 1mg mentioning that there vendor has confirmed that he have dispatched 4 strip of medicine.

But the fact is i have not received 4 strips which i have ordered. Now what should i do so that i get my complete order or refund.

I have placed an order on 4-3-19 and then cancelled that order. I have made payment through freecharge gateway from my bank account. Later on you people has refunded that money into my freecharge wallet. How could you do this sit!!!.

I have made payment from debit card, it is obvious that i should get refunded my money into my bank account...

How can you make refund in my freecharge wallet. I want it to get transfer into my bank account as soon as possible.

I am dr. Govardhan gopal, email:- [protected]@gmail.com,
Phone:-[protected]

I enquired via email with 1mg technologies about the status of my refund on cancellation of my order on february 2, 2019 and got this reply :-

We have already initiated the full refund of rs.1373.71 to your upi account on 02 feb 2019 having refund id: 20190202111212801300168478421022765.

The refund amount should be credited to the upi account within 10-14 days. If you have not received the refund amount then we request you to please contact to upi customer care department along with the refund id: 20190202111212801300168478421022765.

Hi. I had made a payment of rs. 1368 from my debit card but somehow cancelled the order. The company is saying the amount has been refunded from our end. The reference no. Rrn is 74678449006000002771474. Please check asap. The transaction took place on january 05, 2018. Also it's been almost 20 days. Just send me what it is you require to proceed so i can check it with the company. Thanks

On 22, August, 2018, I gave rs 514.80 for purchase some medicine frm my Paytm bank account through upi transaction.and the receive it.but he could not provide medicine .later he give a refund id and days that contact ur bank the money reversal grm our end is complete.but bank says there is no such refunds on my account.and till today I m m waiting for money.atleat 20 times I contacted to merchant and bank to resolve this issue.but the same response from each other

Dear sir,

I have registered my personal information with 1mg website for the purpose of purchasing medicine.
When i started using it, i reported it as useless for me because mostly we need medicine urgently which they can't

Now even after repeated request to delete my account information from their database, they are not willing to delete and i keep receiving annoying 1mg promotional emails and sms.

I have booked some prod vide order awb[protected] and since tomorrow courier is making me fool that reaching. Today at 6.45 even i rec'd a msg from courier that since office/door was closed at 1.12 noon today hence cudnt deliver. It is really ridiculous because it is address of bank central bank of india. See how stupid courier you have engaged. Now i want my money back. Courier mob no [protected] today rang 6 times hence i want refund

Dharmendra kumar

I have booked test by CAP accredited lab for which people of 1Mg.com told me that Pathcare Lab is CAP accredited and NABL ceritified and also ISO 9000 certified and they suggested test from this lab whereas I have got my test report previsouly from Diagno Lab Gurugram. I booked my test and paid the money. when I received my report from Pathcare Lab through you I found that nothing regarding these certification is printed on report. As I could check on internet Pathcare Lab Hyderabad is only lab of this group which is certified by CAP and gurugram lab is not accredited by CAP.
in this way by giving me wrong information regarding this lab you have did a wrong action regarding ethics of this trade.
So please arrange to give me pathology report by CAP accredited report from some other Lab or refund my money paid to you.

Attention: Prashant Tandon Co-Founded 1MG Technologies Pvt. Ltd.

Kindly help me know when soon can I get my stamped, bill in PDF format as requested by my Tpa insurance who have declined next gen pharma bills.

ME MEDICINE ARE VERY POOR QUALITY AND SEEM FAKE BILLS;
I NEED BELOW PDF STAMPED BILLS OF BELOW INVOICES BY NEXT GEN-PHARMA;

1) INVOICE NO[protected]aMOUNT 758.3) 27TH NOV
2) INVOICE NO[protected]AMOUNT 920.35) 29TH NOV
3) INVOICE NO[protected]AMOUNT 519.52) NOVEMBER
4) INVOICE NO[protected]AMOUNT 487.87) NOVEMBER

The health insurance TPA has declined all next gen pharma alleging the 1mg.com bills as fake and alleging bills as fake.

IN THIS WAY 1MG.COM HAS RAISED CONCERN OF ADULTERATED AND FAKE MEDICINE BY SOLD BY 1MG, .COM, BY REFUSING MY CORPORATE LEADING HEALTH INSURANCE IN WORLD HAS REFUSED BY 1MG, COM, SO I NEED YOUR IMMEDIATE HELP PLEASE BY CALL EM AT [protected] BY GETTING STAMPED AND ORIGINAL

Request your support and urgent send the PDF bills as soon as possible.

I have ordered an product from 1mg on 14th november those people are not delivering my product. They are only giving false assurance so i requested them to cancel it but those people are also not canceling my order. Whenever i used to contact them they used to speak that they are working on this matter want me to wait 24 hours. But it has already been 14 days i don't get any resolution on this. So yet those people are not refunding my order amount. Those people's are cheater. They are playing with customers life by doing medicine business in wrong process. I can't imagine how this company is running having this much worst customer service.