1mg Complaints & Reviews

I have ordered an product from 1mg on 14th november those people are not delivering my product. They are only giving false assurance so i requested them to cancel it but those people are also not canceling my order. Whenever i used to contact them they used to speak that they are working on this matter want me to wait 24 hours. But it has already been 14 days i don't get any resolution on this. So yet those people are not refunding my order amount. Those people's are cheater. They are playing with customers life by doing medicine business in wrong process. I can't imagine how this company is running having this much worst customer service.

I placed an order for 10 strips of Triolmighty 20 mg which has an MRP of Rs. 70 for one strip. The price displayed on screen was Rs. 77 and my card was charged Rs. 770 without taking the discount coupon HEALTH20 into consideration. That means effectively I was charged 110% of the actual price.
1mg is cheating the customers by having such setting on their website that the coupon does not get selected even when you have selected it and then they comfortably blame you for not applying the coupon for discount. That is what I was told when I called the customer care on 13 Nov 18. The executive generously agreed to refund Rs. 50 in my 1mg account which of course I did not accept.

The message from my Credit Card reads: Rs.770.00 was spent on ur HDFCBank CREDIT Card ending 2001 on[protected]:17:59:06 at onemgayush PayTM.

1mg support - ticket id #685470 created: i haven't received my refund amount from 1mg after 23 days of waiting and so many complaint to them.
1
1mg support
#- please type your reply above this line -# dear customer, we have received your message & would like to inform you that your ticket number (685...

Hemant
To 1mg
7 minutes agodetails
Subject :i haven't received my refund amount from 1mg after 23 days of waiting and so many complaint to them.

Hello,

I am hemant recently on 25 sept 2018 01:19pm i had purchased a thermometer from 1mg cost me around rs-212.80, but it got defective when reached to me and 1mg decided to give me refund but from that day to till now on 18 oct 2018 i haven't received any amount of refund.

I had complaint about 64 times but no satisfaction till now.

In this mail id attached some mail copy which clearly mentioned that i received my refund in 24 to 48 hours and max 7 days but all promise dates are gone but still no resolution every time i call to 1mg they told same answer to wait for another time line..
I am getting very mentally stress from there response.

Kindly view proof in attachment and make serious action againts them.

Regards
Hemant
Mob-[protected]

First of all, 1mg and its services is worst thing ever. They sent a guy who collected blood sample after 24 hour, when report was missing they are saying we are sending to collect blood sample again, seriously? Is that any joke, my mom is on medication, u guys are having fun with patient. If you cannot take responsibility for anything, why you are providing such a # services.

SUB - Missing complete range of product inside of the box i.e. - Accu -Check Instant S Meter (1 unit)- Softclix Lancing Device (1 unit)- Lancets (10 units)- Battery (1 unit)- Soft Pouch (1 unit)- User Manual (1 unit)- Testing Guide (1 unit)- Quick Start Guide (1 unit)- Warranty Card (1 unit).

Hello,

I'll purchase New Accu-Chek Instant S Blood Glucose Meter with 10 Test Strip Free through 1mg website (Manufacturer/Marketer Address
Roche Diagnostics India Pvt Ltd, 501 B, Silver Utopia, Cardinal Gracious Road, Chakala Road, Andheri East, Mumbai – 400069) for my father Mr. Pratul Krishna Saha ([protected]) (Pay Rs-846.00/-) but, deliver item dated 02 October, 2018 (Order PO[protected] missing following contains - Accu -Check Instant S Meter (1 unit), - Softclix Lancing Device (1 unit), - Lancets (10 units), - Battery (1 unit), - Soft Pouch (1 unit), - User Manual (1 unit), - Testing Guide (1 unit), - Quick Start Guide (1 unit), - Warranty Card (1 unit).

Really it'll great cheat to the customer i never face such type of issue previously online purchase.

Already attach deliver item package printing image and strip image.

Awaiting your valuable feedback.

Regards, Arindam Saha
[protected]

Hi,

Very disappointed with 1 mg.
I have made my first order with 1mg on 31 july and ordered 2 medicines which was urgent for me. I made online payment.
After prescription verification they have given me estimated delivery date as 2 aug.
But on delivery date they have cancelled the one medicine from my order and i got to know that the other medicine was not available.
This is not fare, you should have not taken the order or you should have informed about the unavailablity within 2-3 hours after order verified. But you are informing people on the date of delivery.
Please realise that you are dealing with medicines, its about people's health which can cause serious harm to people's life. This is my serious suggestion if you can't deliver the ordered medicines, please inform the people at earliest.
Please my cancel my order (Order id po[protected]) and refund my money. This was my first and last order with you people so don't add refund money as 1 mg cash, credit it in the same payment mode which i have done.

At 20/07/2018, I tried to buy premium doctor consultation in 1mg and I tried to book with PAYTM option provided by them. From Paytm side it is Sucess. From 1mg side, they are saying it is failed. They asked me to wait till a week. If it not happened they asked me to share a screenshot. I did the same what they asked. But now they are saying to contact Paytm. How would I contact Paytm. If it is their gateway problem.

On 09 June 18, I had placed an order on 1mg.com for prescription medicines required for my spouse named Prem lata. While ordering medicines doctor prescription was uploaded. Order ID PO [protected] was created for this order. When this order was delivered, it was noted that patient name and doctor name was wrongly mentioned in the invoice provided by 1 mg.com. In the invoice patient name was mentioned as RAJENDRA SINGH and doctor name as Dr PEEYUSH JAIN whereas as per uploaded prescription name of patient is PREM LATA and doctor name Dr Dhanveer Singh.

On 13 June 18, I raised a concern (Ticket Number 427653) with the customer support of 1mg.com and requested them to provide hard copy of correct invoice for PO[protected]. In the beginning, customer support executive Mr Navin Kumar sent email that it would not be possible to provide hard copy of invoice. However, he agreed to arrange soft copy of the invoice. Since I need hard copy of correct invoice to claim medical reimbursement, I persistently requested to provide the same. After constant follow-up, another customer support executive, Mr Vijay K on 28 June 18 informed that hard copy of invoice has been handed over to DTDC Courier and provided Tracking ID. when I tracked this consignment I was surprised to note that DTDC courier had failed to deliver this invoice because of incomplete address mentioned on the letter. I immediately sent email to customer support and also talked over their phone number[protected]. But, every time i have been given assurance that issue would be resolved within 24-48 hours but nothing has happened till writing.

First of all, 1mg.com did a mistake while issuing the invoice not as per uploaded prescription and when raised the concern they did not provide hard copy of the invoice despite protracted correspondence. Due to this reason, I am facing a lot of inconvenience and deep frustration because I am unable to submit reimbursement claim without hard copy of the correct invoice. With this attitude of 1mg.com I have been made to suffer un-necessarily.

1mg.com is reluctant to provide hard copy of the correct invoice despite constant persuasion though it is obligatory on their part to deliver correct invoice of the ordered medicines. In such circumstances, 1mg.com must be asked to look into the matter matter and address the concern on highest priority.

RAJENDRA SINGH
[protected]

Hello,
I have ordered few medicines from 1mg.com and paid online, but instead of delivery they are showing product is delivered. They sucked my money this site is 100% fake site. Company has sent me a mobile number of a person but he is not taking my calls. From the company side still no solution has been given. I feel cheated. On 29th June 2018 I have ordered my medicines through the website. They showed me to deliver the product on 1st July 2018. But on 30th June 2018 they sent me a massage that product has been delivered. I want my medicine as early as possible, few medicines are to be kept in freezer.

This is concern is regarding a blood test, which i underwent.
Last Saturday i booked a test and got the report, How are you after seeing the report and I found that the report is very much different from the previous one which I had some months back, so to crosscheck I I went to another lab
and it is there and I was right my reports from 1MG were wrong.
After talking to them they said to me that we will be providing...

Keep delaying the delivery without any communication to patient.

I have placed order at 1 mg made the complete payment. I am pregnant woman and the medicine are related to my pregnancy. 1 mg accepted and assure d to deliver medicine by 6th june. On 4th june, 5th june 6th june they sent same status as 'order dispatched'. On 6th june they are sending new mails again.
1. Set of one medicine coming from 3rd party delivery by 12th june.
2. Pregnancy medicine, to be delivered by 7th june.

For pregnancy medicine i called the delivery person also (Number: [protected] shared by 1mg) that is wrong number.
Are they selling medicine or doing black money business with common people life.
Will they take any responsibility if some unexpected infection happen to me or my baby.

How negligent these medicine business man could be!!!

This is the case with other medicine provider as well. My bad i trusted to take chance with them. They should be sealed back to home!

(Registered email id; rupam. Shop.[protected]@gmail.com
Order number: po[protected])

Re: [1mg Technologies Private Limited ] Re: PO[protected]: Damaged product delivered

You fraud 1 mg you take my money online and give me the defective and missing product i will write the consumer complaint against you and also write againt you on twitter and i also have that mail where mentioned that my returned request is initiated and my refund is initiated ...wait i will show what a customer when getting fraud by a company see i have screen where you clearly mentioned that my refund is initiated see

I am very disappointed with the improper services provided by 1 mg. They just give the assurity and timings for reaching to the customers but the demands are not met. Even after repeatedly calling on customer care no the problems are not resolved and just the timings for calls are assured and it has never been made or resolved. The customer service representatives just fool you by giving assurance that you may receive a call back from them but once the calls are disconnected nothing is being resolved till date neither u receive updates nor response from them.
Regards gaurav chandak

This is highly disappointing that my medicines are not shipped for one week by 1mg.com.
My order no is po[protected]

Not only 1 mg has blocked my prepaid order amount but for last one week they have not done anything on my order.

I have ordered very popular homeopaths medicines of causticum and rhus tox which could not be arranged by 1mg.com,

This is an extremely poor experience, this shows 1 mg.com has poor network and are extremely inefficient in processing medicine order.
Though 1 mg.com sla is 48 hours but it has been one week delay on my order.

Shame on 1mg.com

Dear Sir/Madam,
I placed an order of 2 Nos. Elsenz toothpaste through 1mg (online medicine provider) on 05/03/2018 and paid amount (Rs. 354.00) online and 1mg confirmed to deliver the product by 07/03/2018 to 09/03/2018 but surprisingly on 08/03/2018 I received a message on registered mobile number and on mail that this order is cancelled due to unavailability of item, when I asked to 1 mg that if they were not able to provide me with the item then why did they accept my money online, they replied with sorry/apologies and assured that it would not happen once again and thereafter I placed another order on 25.03.2018 of 1 no. Elsenz toothpaste, 5 strips Limcee vitamin C table and 1 bottle SHY OR mouth wash and I paid Rs. 267.20 online and 1 mg assured me once again to deliver me by a particular date but once again some days later I received a message and e-mail that only 5 strips Limcee vitamin C table would be delivered since unavailability of other products with them, when I asked to them why I have been cheated twice, if they are not able to deliver the products then why they take the payment, they were replying me through mail with different excuses but now they are not replying my mails even I have told them that I am gong to 'Consumer Forum' against of it all.
Kindly help me, I do not want to have any money as a compensation from 1 mg only I want 1 mg not to do it with anybody and facilitate the customers to write feedback on their website to be shown to everyone that what type of services does 1 mg provide to its customer.

Regards,

(Rakesh Rana)
[protected]

I had ordered medicine for my parents with 1 mg. Separate prescription were also provided along with instruction to raise patient wise bill. However, 1 mg provided me 1 single bill in the name of one person comprising medicine of both prescription. When a tried to contact them, they responded that for the single order, two invoice cannot be generated, however my point was that how can be bill raised in the name of any person other than the...

Surajit datta
1 mg complain (Order id po[protected] order date (18 february 2018)
I have purchased some medicine from 1mg, prior to they delivered me the medicine they told me they will give me 20% rebate and extra 75 rupees. But when they came and delivered me the medicine, i checked the bill and did find that there had been no rebate as they charged me the full amount. I am a retired person and it’s hard for me to maintain my budget as i have to look after my wife as well. I lodged a complaint over the phone 2 weeks back, initially they promised to rectify their mistake and give me back my rebate amount. But 2 weeks have passed since then but nothing happened. 1 mg simply cheated me.

Dear sir, Doctor had prescribed 15 capsules of Antoxid HC ( Prescription attached) this medicine comes in a strip of 30, I placed the order on 1 mg.com on 27.2.18 but I got a call from them, who refused to take order of 15 and refused to cut the strip, even when I insisted, the person said he cant help its a policy of the portal not to sell the cut strips and it does not matter to them if I cancel the order. They themselves cancelled the order the same day.
Then I went to buy the same medicine from a chemist shop with name " MEDITREE" Sec 48 Gurugram, who also refused to cut the strip, despite my insistence, the salesman didn't agree and I had to buy the complete strip (Copy of bill attached).
I wish to put a complaint against both of these vendors and request you to take suitable action against this and direct every chemist to give the medicine as per the prescription and refrain from doing a forced sale.
Regards,
Suresh Kumar
[protected]@hotmail.com

Sir this is bablu i ordered 2 revitel big and that mrp is 1050 but in offer price is 864, po[protected] then yesterday my product was delivred but i got only one revital only in the box how you peoples r cheating like this, how is ur wrost service, its my first experience like this u people r doing cheating people's. Better go and take from medical store not online because you peoples r cheating here i want my money refund soon
Bablu
[protected]
Po[protected]

Even after lots of follow-up through mail and phone, i haven't received my blood report for the order id: po[protected]-910.

Sample was collected on 29th jan 2018 at 7.00 am and i am supposed to get the same report with in 24 hours.

It is a total negligence from the company and i am forced to file my complain with consumer forum.

Please find the details of my previous complains.

1. Complain ticket number[protected] jan.2018 9.12 pm
2. Complain ticket number[protected] jan.2018 4.55 pm