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1win Complaints & Reviews

3.4
Updated: May 14, 2026
Complaints 305
Resolved
208
Unresolved
97
Good! 1win values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that 1win step up their efforts to fully resolve all complaints 👍
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1win reviews & complaints page 12

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C
Charleskills
Jul 27, 2023
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This bookmaker has one of the widest lines available. We did a good job on the description of events for football, making bets is convenient, everything is clear. How to register replenished the balance through cryptocurrency. The money came within 3 minutes. Live bets are interesting, but I haven’t figured it out yet, sometimes there are not always broadcasts.
Jul 30, 2023
Complaint marked as Resolved 
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    V
    vernon000Johnson
    Jul 26, 2023
    Resolved
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    Resolved

    I am fond of esports because I play csgo myself, but sometimes I like to look at my favorite teams, for example, Navi. For 1 wine, convenient display of broadcasts in a separate window, a good font and, in general, the site is pleasant. The bookmaker is good.
    Jul 26, 2023
    Complaint marked as Resolved 
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      P
      Prashant Singh Solanki
      Jul 26, 2023
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      Withdrawal problem

      Address: Online games
      Website: 1win app

      My Gaming ID: 40934898 Withdraw Money not Recived of Rs 7021 Company 1win Betting Company. no one telling when it's resolved Only telling wait wait and ### wait due to technical issues on payment provider withdrawal money is in process. Please either give their senior manager mobile number or take a solid action against him and atleast return my deposit money amount....
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      Martinn88
      Jul 25, 2023
      Resolved
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      Resolved

      I have been betting on sports since last year, I was pleased with good bonuses and a 500% deposit from the first replenishment. The odds are not high, I saw it above, but the line of sports betting is very wide and there are no complaints about the events. Withdrawed money through bitcoins, it came in 46 minutes.
      Jul 25, 2023
      Complaint marked as Resolved 
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        P
        Psycho51
        from Bengaluru, Karnataka
        Jul 23, 2023
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        Address: Bangalore indranagar CMH road 505 FABRICSPA., Bangalore, Karnataka
        Website: 1win app

        I have deposit 300 amount it's take long time and cancelled. But my money not return. And UTR also not taking 2nd time. And costomer support asking use same UTR to 24 hours later. And say wait wait... Very bad app..
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          U
          Umental
          Jul 23, 2023
          Jul 23, 2023
          This thread was updated on Jul 23, 2023
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          We made a deposit of ₹6000 on 22 July 6:05 am and its been more than 48 hours and still not showing in 1win account
          View replies
          My 🆔 is 27361828
          Reply
          1win's reply, Jul 23, 2023
          Upload the full proof of payment with user id
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            G
            GregoryPokers
            Jul 20, 2023
            Resolved
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            Resolved

            Yesterday I contacted 1win support for the first time via [protected]@1win.xyz. I couldn't enter the Poker tournament. Problem solved, thanks. I re-logged into my account, it turns out I already participated in some kind of tournament, I guess I poked it by mistake and didn’t even notice. It is strange that the system did not show.
            Jul 20, 2023
            Complaint marked as Resolved 
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              R
              ronaldkim
              Jul 19, 2023
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              Resolved

              I managed to test only slots, I started with 30$. I've already collected 2300$ in a day. I could withdraw more, but I decided to play in the casino for $400 per bet and lost no less than 3000$. The bookmaker took the money out.
              Jul 19, 2023
              Complaint marked as Resolved 
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                A
                Andyhelton
                Jul 17, 2023
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                Resolved

                So far, everything suits, for two months I did not find any significant disadvantages. Sometimes the browser swears at the site, but this is rare. Otherwise, the odds are high, the line is solid.
                Jul 17, 2023
                Complaint marked as Resolved 
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                  C
                  Chidinma
                  Jul 13, 2023
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                  Website: 1wins.in

                  1win Blocked my account with my fund of over 2700 dollars inside.

                  They have not responded to my many emails.
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                    R
                    Ryanunerpro
                    Jul 12, 2023
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                    Resolved

                    The site is well optimized, it accepts bets quickly, it is not buggy!
                    Supports are also in place 24 to 7, I wanted to replenish the balance from the ether, for some reason the wallet number did not pass, the issue was resolved. The mobile application has not been tested, but I heard that everyone praises it. While I'm on my phone, the mobile version of the site is also normal!
                    Jul 17, 2023
                    Complaint marked as Resolved 
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                      B
                      brian324
                      Jul 12, 2023
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                      Resolved

                      Website: 1win.pro

                      Convenient android application, a good starting bonus for beginners. The odds are high, betting is very pleasant. Commission for depositing and withdrawing funds is not charged. I used the mobile version of the site a couple of times, not bad, nothing freezes anywhere.
                      Jul 12, 2023
                      Complaint marked as Resolved 
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                        D
                        Dazoh
                        Jul 11, 2023
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                        Thank you 1win for a normal approach to betters!
                        I encountered a lot of inadequate ones, so far everything is ok with you.
                        At the World Championships, I blunted the calculation of rates by the way, but they decided through support.
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                          M
                          MikeJackin
                          Jul 10, 2023
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                          Resolved

                          Website: 1wbdzl.top

                          2 years in the bookmaker's office, I do not plan to change. Recently I started using the application, it is more convenient and understandable. It loads quickly, even enters a personal profile faster than from a computer. They do not charge a commission for the transfer, and do not reduce rates.
                          Jul 12, 2023
                          Complaint marked as Resolved 
                          problem solved!
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                            M
                            Mikolaysinko
                            Jul 10, 2023
                            Resolved
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                            Resolved

                            1win offers to play under very good conditions in betting, even when compared with all existing bookmakers. The spread of coefficients is so large that you can choose what you like. If spread across all sports, then it will not be convenient for me to keep track of statistics and therefore I focused my energy mainly on football. Thank you for your work, successfully withdrawing $565!
                            Jul 12, 2023
                            Complaint marked as Resolved 
                            Good bookmaker, no problems
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                              S
                              Sriharsha1993
                              Jun 19, 2023
                              Aug 16, 2023
                              This thread was updated on Aug 16, 2023
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                              I’m Harsha my 1win id no is 38253398. I’ve sent withdrawal request of 7000rs and 20000. But they have not withdrawn amount. They told me raise complain through mail but got no reply from them. 1win is fraud company. Please don’t use this app. They are fake.
                              View replies
                              Did you receive anything in this regards ? I gave withdrawal request and they did my verification but after wards no reply
                              Reply
                              Just wanted to ask whether did you receive your withdrawal money ? As they are not replying at all afterwards
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                                A
                                Athulk_94
                                Jun 18, 2023
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                                Website: 1win-india.in

                                I added 1000rs at 22 June 2023 and i played lucky jet. And i earned money and still now it doesn't reflect on my balance. I contact agent no response.i can't see my previous played history. So i don't have proof.Id 10786875.
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                                  A
                                  Amansharma2407
                                  Jun 14, 2023
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                                  Website: 1wcirt.top

                                  My 1Win id[protected]
                                  Its been 12 hours since I submitted my withdrawal request but there is no update and support staff is saying to wait for 48 hours. Can anyone help me out please
                                  I am also attaching a screenshot of the withdrawal page.
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                                    C
                                    chanan79
                                    from Amritsar, Punjab
                                    Jun 10, 2023
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                                    Recharge of rs 5000 not received inspite of many reminders. The UPI number of successful transaction on 8 June 2023 at 10.04 pm is[protected] . Money paid to [protected]@rbl. My game id is 37192804. I have everything told by their customer agent through message but of no use.Kindly do needful as soon as possible.
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                                      S
                                      sreekardsk
                                      Jun 2, 2023
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                                      Hello,

                                      I am trying to withdraw money since 2 days but its not happening?? Kindly look into it and please understand the concern.
                                      Kindly look into this on priority and help me withdrawing my hard earned money..!!!

                                      Please refer to my Id details and screenshots !!

                                      1win ID: 33431852
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