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1win Complaints & Reviews

3.5
Updated: Apr 12, 2026
Complaints 301
Resolved
208
Unresolved
93
Good! 1win values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that 1win step up their efforts to fully resolve all complaints 👍
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1win reviews & complaints page 12

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P
Psycho51
from Bengaluru, Karnataka
Jul 23, 2023
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Address: Bangalore indranagar CMH road 505 FABRICSPA., Bangalore, Karnataka
Website: 1win app

I have deposit 300 amount it's take long time and cancelled. But my money not return. And UTR also not taking 2nd time. And costomer support asking use same UTR to 24 hours later. And say wait wait... Very bad app..
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    Umental
    Jul 23, 2023
    Jul 23, 2023
    This thread was updated on Jul 23, 2023
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    We made a deposit of ₹6000 on 22 July 6:05 am and its been more than 48 hours and still not showing in 1win account
    View replies
    My 🆔 is 27361828
    Reply
    1win's reply, Jul 23, 2023
    Upload the full proof of payment with user id
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      G
      GregoryPokers
      Jul 20, 2023
      Resolved
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      Resolved

      Yesterday I contacted 1win support for the first time via [protected]@1win.xyz. I couldn't enter the Poker tournament. Problem solved, thanks. I re-logged into my account, it turns out I already participated in some kind of tournament, I guess I poked it by mistake and didn’t even notice. It is strange that the system did not show.
      Jul 20, 2023
      Complaint marked as Resolved 
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        R
        ronaldkim
        Jul 19, 2023
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        Resolved

        I managed to test only slots, I started with 30$. I've already collected 2300$ in a day. I could withdraw more, but I decided to play in the casino for $400 per bet and lost no less than 3000$. The bookmaker took the money out.
        Jul 19, 2023
        Complaint marked as Resolved 
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          A
          Andyhelton
          Jul 17, 2023
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          Resolved

          So far, everything suits, for two months I did not find any significant disadvantages. Sometimes the browser swears at the site, but this is rare. Otherwise, the odds are high, the line is solid.
          Jul 17, 2023
          Complaint marked as Resolved 
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            C
            Chidinma
            Jul 13, 2023
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            Website: 1wins.in

            1win Blocked my account with my fund of over 2700 dollars inside.

            They have not responded to my many emails.
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              R
              Ryanunerpro
              Jul 12, 2023
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              Resolved

              The site is well optimized, it accepts bets quickly, it is not buggy!
              Supports are also in place 24 to 7, I wanted to replenish the balance from the ether, for some reason the wallet number did not pass, the issue was resolved. The mobile application has not been tested, but I heard that everyone praises it. While I'm on my phone, the mobile version of the site is also normal!
              Jul 17, 2023
              Complaint marked as Resolved 
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                B
                brian324
                Jul 12, 2023
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                Website: 1win.pro

                Convenient android application, a good starting bonus for beginners. The odds are high, betting is very pleasant. Commission for depositing and withdrawing funds is not charged. I used the mobile version of the site a couple of times, not bad, nothing freezes anywhere.
                Jul 12, 2023
                Complaint marked as Resolved 
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                  D
                  Dazoh
                  Jul 11, 2023
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                  Thank you 1win for a normal approach to betters!
                  I encountered a lot of inadequate ones, so far everything is ok with you.
                  At the World Championships, I blunted the calculation of rates by the way, but they decided through support.
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                    M
                    MikeJackin
                    Jul 10, 2023
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                    Resolved

                    Website: 1wbdzl.top

                    2 years in the bookmaker's office, I do not plan to change. Recently I started using the application, it is more convenient and understandable. It loads quickly, even enters a personal profile faster than from a computer. They do not charge a commission for the transfer, and do not reduce rates.
                    Jul 12, 2023
                    Complaint marked as Resolved 
                    problem solved!
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                      M
                      Mikolaysinko
                      Jul 10, 2023
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                      Resolved

                      1win offers to play under very good conditions in betting, even when compared with all existing bookmakers. The spread of coefficients is so large that you can choose what you like. If spread across all sports, then it will not be convenient for me to keep track of statistics and therefore I focused my energy mainly on football. Thank you for your work, successfully withdrawing $565!
                      Jul 12, 2023
                      Complaint marked as Resolved 
                      Good bookmaker, no problems
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                        S
                        Sriharsha1993
                        Jun 19, 2023
                        Aug 16, 2023
                        This thread was updated on Aug 16, 2023
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                        I’m Harsha my 1win id no is 38253398. I’ve sent withdrawal request of 7000rs and 20000. But they have not withdrawn amount. They told me raise complain through mail but got no reply from them. 1win is fraud company. Please don’t use this app. They are fake.
                        View replies
                        Did you receive anything in this regards ? I gave withdrawal request and they did my verification but after wards no reply
                        Reply
                        Just wanted to ask whether did you receive your withdrawal money ? As they are not replying at all afterwards
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                          A
                          Athulk_94
                          Jun 18, 2023
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                          Website: 1win-india.in

                          I added 1000rs at 22 June 2023 and i played lucky jet. And i earned money and still now it doesn't reflect on my balance. I contact agent no response.i can't see my previous played history. So i don't have proof.Id 10786875.
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                            A
                            Amansharma2407
                            Jun 14, 2023
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                            Website: 1wcirt.top

                            My 1Win id[protected]
                            Its been 12 hours since I submitted my withdrawal request but there is no update and support staff is saying to wait for 48 hours. Can anyone help me out please
                            I am also attaching a screenshot of the withdrawal page.
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                              C
                              chanan79
                              from Amritsar, Punjab
                              Jun 10, 2023
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                              Recharge of rs 5000 not received inspite of many reminders. The UPI number of successful transaction on 8 June 2023 at 10.04 pm is[protected] . Money paid to [protected]@rbl. My game id is 37192804. I have everything told by their customer agent through message but of no use.Kindly do needful as soon as possible.
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                                S
                                sreekardsk
                                Jun 2, 2023
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                                Hello,

                                I am trying to withdraw money since 2 days but its not happening?? Kindly look into it and please understand the concern.
                                Kindly look into this on priority and help me withdrawing my hard earned money..!!!

                                Please refer to my Id details and screenshots !!

                                1win ID: 33431852
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                                  M
                                  Mabur Fari
                                  May 26, 2023
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                                  Resolved

                                  The beech is decent, I've been putting it here for half a year. simple registration, good odds, payouts. Nothing more is needed.
                                  May 29, 2023
                                  Complaint marked as Resolved 
                                  Good
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                                    J
                                    JMeet
                                    May 18, 2023
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                                    My name Meet Joshi my account ID is 33474129
                                    1 win fraud company firstly didn't give my withdrawal and after that they blocked my account without no reason.
                                    Please help me to get my money back
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                                      R
                                      Rajnish Phalswal 143
                                      May 16, 2023
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                                      It's about more than 3 days and still the support is saying please wait technical issues is this the right way of such a big company I'm facing a lot of difficulty in withdrawal please help me to solve this problem as soon as possible
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                                        A
                                        Auden
                                        May 10, 2023
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                                        Resolved

                                        Website: Chennai

                                        There is practically nothing to complain about, the site is clear where to press what, it’s not difficult to figure it out, the application is not buggy, it works well. The coefficients are floating, sometimes they are straight juicy, and sometimes they are average like everyone else. In general, its pluses and minuses, but so far more pleasing.
                                        May 10, 2023
                                        Complaint marked as Resolved 
                                        ok
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