24X7Fresh.in — money not refunded not milk delivered

Order no[protected], paid on 5/15/2016 in name of rajeev bhadwal of ₹2, 373.60 for milk but neither did i receive money refund even after repeated followups nor milk.
I had even got mail from you with assurance of being paid but no action till now. On tuesday, june 21, 2016, 10:16 am, customer support 24x7fresh wrote:
Dear patrons,
Greetings from 24x7fresh.in team.
Thanks for your trust and believe in 24x7fresh.in
We apologies for the inconvenience in the services you have experienced during your subscription period due to lack of communication.
We are withdrawing all subscriptions from 30th june 2016 till we update our technology, logistics and manpower. Those who have subscribed in the month of march to may and have not got services for a single day from us can claim immediate charge back from the concerned bank. We will ensure that the approval is given for refunds asap. Incase if still do not receive refund with-in 15 days of claim, you may please contact us. We will ensure your service are started as early as possible. However, we will not be taking any new subscriptions after 30th june till our technology; logistics and manpower are scaled to face large customer requirements.
We have had some bad experiences with payu and paytm payment gateway as they have not shared any information of refunds or transaction ids from last 158 and 32 days respectively. Instead with the complaints of just.01% of our customers they had blocked our gateway without any notice.
The cyber crime cell had frozen our company bank account and thus our hands were tied but we want to ensure complete / seamless service without any excuses. We had been providing services since last 11 months and promise to serve you for sure.
We are issuing coupons for the remainder amount. However, if you have taken the service for even a single day, then we would request you to send an email with supporting order id and concern to harsh. [protected]@24x7fresh.in we will confirm with our back end and issue your coupon to ensure a quick response. We would request the handover of the daily/weekly/fortnightly coupons once the service has started.