24X7Fresh.in — Product neither delivered nor refund received

rajeshsharma0077

Address:	New Delhi, Delhi, 110088
Website:	www.24x7fresh.in

I did not receive singe day service. Door step delivery of milk does not start and later I came to know that 24*7 fresh cant deliver same. I had requested to cancel my order and refund my money into my PNB credit card. But I never get any response on my email and neither my online order status is showing cancelled. It is still showing processing.

Order #[protected] Dt.27/04/2016

Kindly process my refund otherwise I have to file a complaint to cyber crime cell as I am waiting for the last 6 months.

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24x7Fresh.in customer support has been notified about the posted complaint.

Oct 31, 2016

Updated by rajeshsharma0077 I had placed an ordered online on website www.24x7fresh.in for milk subscription (door step delivery) of Amul Full Cream Milk (4x500ml) x 30days as per Order number #[protected] dated[protected]. I had paid full money Rs.2, 592/- online in advance through my PNB Credit Card No.[protected] via PAYTM). I had been informed that delivery will start from 01st May 2016 then informed it will start from 16th May 2016 and then further extended to 20th May 2016.
Since then I have been humbly communicating with their customer care (through telephone and emails) and requesting for delivery of product where the customer care executives every time promised some other date to deliver the product, but all in vain. Later I have been informed by customer care executive that they cannot deliver the same in my area due to some reasons. On my repeated request customer care executive cancel my order (request no.10055 dated[protected] and further inform me that it will take 90 days to process my refund.
Further I contact PAYTM on dated 21.06.2016 for refund (through email). It is responsibility to payment gateway provider to hold payment till delivery of goods. PAYTM informed me to contact directly CEO of M/s Rudraksh E Commerce Supermarket (24x7 fresh) for refund and share company address along with mobile number.