24X7Fresh.in — Regarding milk subscription hyderabad order #[protected] | |||||
Hi I had ordered milk subscription with 24x7fresh.In on 11th may 2016. Order detail is as below: Shipping address Prateek saxena Aum sadan, flat # 502, plot #l1 &l2, cmc layout, masjid band, kondapur, botanical garden lane, opposite lane to jaguar showroom Hyderabad, andhra pradesh, 500084 India Order#4000107 Heritage tonned 500 ml milk x 30 days ₹540.00 x ordered: 2 Total:₹1, 080.00. I made them call many times, initially they told it will take 5working days to deliver. After i got below mail: Dear customer Thank you for showing interest in 24x7fresh. We have successfully processed your order for the delivery of at your door steps. We shall start delivering the milk (Quantity as requested) at your door steps from 18/19/20th may 2016 depending on the system feasibility. We assure you that once our services begins it will continue uninterrupted. Fyi - before starting our services, your local area supervisor will connect with you for confirmation of delivery start date. Count for milk shall begin from the day our service starts. Anticipating a long term relationship with you! With regards, 24x7fresh So i called them 20th may, they told me due to some shortage, we are not able to process kindly wait for 48 hours you will get 100% its our promise. But till now i did not receive product, so i call them today (23rd may 2016 at 12:34pm) Customer care was talking very rudely and saying we have closed milk subscription, you can buy other things like vegetables fruits. So i asked him to return my money, he told it will take 3month to return your money. After that i asked please transfer your call to manager, he told no one is here. I asked him please process my cancel request and give me id, he refuse to give me id and said cut your call we will process and send you mail. But till now i didn't get any mail. Even they are not lifting call. Even they told me it will take 90days to return your money. How it can be possible sir? 90days i was surprised Kindly file my complaint for this company Was this information helpful? | |||||
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24x7Fresh.in customer support has been notified about the posted complaint. | |||||
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I got this mail from 24x7 today morning
Hello
I am writing this mail as an apology for the inconvenience you had to face by our delivery staff. We duly apologize for not satisfying you properly and we assure you that this will not happen again. We are taking steps in order to get all the details about this delay in delivery. Because of these measures we will be able to find the root cause and then we will find a solution to it to make sure that no further delays will be made. Moreover, we are sending you a complimentary gift as an apology so that you remain our valued customer. Our customers are our assets and this is our foremost priority that we satisfy our loyal customers.
You are a loyal customer of our 24x7 and I will personally make sure that I provide you the best service possible. We will be really happy to serve you with even better services in future with more effective and efficient services from our staff. We thank you for your patience and we assure you that such kind of problem will not happen again in future as we have already started the investigation about the delay in service. We hope that you accept our sincere and humble apologies
we could make the delivery for the order on or before 20th June 2016.
You can also Change your product to get fast delivery Like Vegetable, Fruit and Meat. Either Refund will take 90 days.