99labels.com — No delivery of product and no refund of money

I had purchased many accessories and garments from 99labels. However i had received payment id[protected] and merchant id 99710645. The money was deducted and no orer no. Was generated. The customer care no. Of delhi is not exisiting and mobile no. [protected] was once picked up by some guy and has assured for money back as he said "website fault from their side". Its one month now neither money is returned nor anyones replies the phone. How can customer care be running on a single mobile no by one fraud guy??