| Address: | Mumbai, Maharashtra | | Website: | www.a2zroomz.com/a2z |
On 20th of November i made an booking of two night stay from 24th to 26 knowing while talking over on phone with one of your executive Name-Pawan Sharma ph-no([protected]) as according he directing me with the hotels I finalized one of your tagged hotels name (Lily Guest house) showing all my booking details and with your agency providing me all my necessary knowings
As I was asked to pay the full amount in advance as it was very hard to find hotels at that point, so as an trustworthy customer I paid full advance payment of my upcoming booking,
explaining you the real issue on 23rd November there had been an unknowing event took place in the border line of Assam and Meghalaya results to which there had been an massacre and interstate dispute among the native peoples, lead to which I was very risky to land on the grounds of Assam knowing the current situation that was going around looking which I calmly called to Mr Pawan sharma letting him know the situation but after that his whole attitude towards me was changed telling me that the agency won't help me out regarding knowing the situation and not helping me to coup with the situation making me completely helpless and not willing to talk about my asking of REFUNDING my payment...
As an unknow situation took place due which the loss that i am facing of 15000 i would request to have an refund on that...
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With due respect you were cancelling the booking because the cherry blossom festival was cancelled. Don't bring Assam dispute here. You have called 100 of times before confirming the booking even late at night around 12 am. We have recordings. Now Coming to refund point, just because an event is cancelled say sunburn in Goa, Do flight or railways refund the guest at last minute. Hell No!. Have some honesty in writing what you mean. Also you came stayed and enjoyed. Thank You
Amit Jwra
Owner Lily Guest house