A2zroomz Complaints & Reviews
| Website: www.a2zroomz.com/a2z |
I had booked two rooms at Neel Nirjane Resorts, Mandarmani, West Bengal for 11th to 12th june 2022 on 24th May 2022 through an online portal booking.com.As they were unable to validate the my credit card for payment and hence final confirmation, although they mailed me the confirmation details via email, I reached them at the mentioned WhatsApp number for the payment link.Number[protected].They told us that the room I have booked has...
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Refund not granted on assam-meghalaya dispute
| Address: Mumbai, Maharashtra |
| Website: www.a2zroomz.com/a2z |
On 20th of November i made an booking of two night stay from 24th to 26 knowing while talking over on phone with one of your executive Name-Pawan Sharma ph-no([protected]) as according he directing me with the hotels I finalized one of your tagged hotels name (Lily Guest house) showing all my booking details and with your agency providing me all my necessary knowings
As I was asked to pay the full amount in advance as it was very hard to find hotels at that point, so as an trustworthy customer I paid full advance payment of my upcoming booking,
explaining you the real issue on 23rd November there had been an unknowing event took place in the border line of Assam and Meghalaya results to which there had been an massacre and interstate dispute among the native peoples, lead to which I was very risky to land on the grounds of Assam knowing the current situation that was going around looking which I calmly called to Mr Pawan sharma letting him know the situation but after that his whole attitude towards me was changed telling me that the agency won't help me out regarding knowing the situation and not helping me to coup with the situation making me completely helpless and not willing to talk about my asking of REFUNDING my payment...
As an unknow situation took place due which the loss that i am facing of 15000 i would request to have an refund on that...
As I was asked to pay the full amount in advance as it was very hard to find hotels at that point, so as an trustworthy customer I paid full advance payment of my upcoming booking,
explaining you the real issue on 23rd November there had been an unknowing event took place in the border line of Assam and Meghalaya results to which there had been an massacre and interstate dispute among the native peoples, lead to which I was very risky to land on the grounds of Assam knowing the current situation that was going around looking which I calmly called to Mr Pawan sharma letting him know the situation but after that his whole attitude towards me was changed telling me that the agency won't help me out regarding knowing the situation and not helping me to coup with the situation making me completely helpless and not willing to talk about my asking of REFUNDING my payment...
As an unknow situation took place due which the loss that i am facing of 15000 i would request to have an refund on that...
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Refund not granted
| Address: Mumbai, Maharashtra |
| Website: www.a2zroomz.com/a2z |
On 20th of November i made an booking of two night stay from 24th to 26 knowing while talking over on phone with one of your executive Name-Pawan Sharma ph-no([protected]) as according he directing me with the hotels I finalized one of your tagged hotels name (Lily Guest house) showing all my booking details and with your agency providing me all my necessary knowings
As I was asked to pay the full amount in advance as it was very hard to find hotels at that point, so as an trustworthy customer I paid full advance payment of my upcoming booking,
explaining you the real issue on 23rd November there had been an unknowing event took place in the border line of Assam and Meghalaya results to which there had been an massacre and interstate dispute among the native peoples, lead to which I was very risky to land on the grounds of Assam knowing the current situation that was going around looking which I calmly called to Mr Pawan sharma letting him know the situation but after that his whole attitude towards me was changed telling me that the agency won't help me out regarding knowing the situation and not helping me to coup with the situation making me completely helpless and not willing to talk about my asking of REFUNDING my payment...
As an unknow situation took place due which the loss that i am facing of 15000 i would request to have an refund on that...
As I was asked to pay the full amount in advance as it was very hard to find hotels at that point, so as an trustworthy customer I paid full advance payment of my upcoming booking,
explaining you the real issue on 23rd November there had been an unknowing event took place in the border line of Assam and Meghalaya results to which there had been an massacre and interstate dispute among the native peoples, lead to which I was very risky to land on the grounds of Assam knowing the current situation that was going around looking which I calmly called to Mr Pawan sharma letting him know the situation but after that his whole attitude towards me was changed telling me that the agency won't help me out regarding knowing the situation and not helping me to coup with the situation making me completely helpless and not willing to talk about my asking of REFUNDING my payment...
As an unknow situation took place due which the loss that i am facing of 15000 i would request to have an refund on that...
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Resolved
Resolved
Payment not refunded on canceled booking
I booked in Gurung Guest House listing in booking.com on 07-Oct-20.
On 13-Oct-20, the listing tried background payment on my credit card that got declined. Then I contacted the phone number shared in the email and payment link was shared to me, and I paid Rs.6679 while being on the call with him.
On 17-Oct-20, my friend shared me a facebook link stating some invalid booking are being made through booking.com and another company. I called up the property owner (Mr. Dipendra Gurung) and got it confirmed that the listing is not his. He also suggested to contact a2zRoomz for the refund. I claimed the refund to a2zRoomz through email on the same day.
On 30-Oct-20, I called up the booking. com listing number who I called up earlier to make the payment. He said a refund is already initiated. But I have not received the refund yet (2 months after raising the dispute).
Please help me getting the refund. Also please see how other consumers can be saved from this false listing and falling in the trap.
On 13-Oct-20, the listing tried background payment on my credit card that got declined. Then I contacted the phone number shared in the email and payment link was shared to me, and I paid Rs.6679 while being on the call with him.
On 17-Oct-20, my friend shared me a facebook link stating some invalid booking are being made through booking.com and another company. I called up the property owner (Mr. Dipendra Gurung) and got it confirmed that the listing is not his. He also suggested to contact a2zRoomz for the refund. I claimed the refund to a2zRoomz through email on the same day.
On 30-Oct-20, I called up the booking. com listing number who I called up earlier to make the payment. He said a refund is already initiated. But I have not received the refund yet (2 months after raising the dispute).
Please help me getting the refund. Also please see how other consumers can be saved from this false listing and falling in the trap.
May 16, 2022
Complaint marked as Resolved Thank you A2zroomz - the payment is now REFUNDED.
I received a call from the A2zRoomz owner on 14 May 2022. He expressed his sadness for my money being held for long. I understood from it that it was a specific person's greed and negligence in his organization, causing the issue. That person is sacked already. The owner is putting necessary means to cut off the bad elements from the system and trying every possible good measure to revive the damaged company image.
The owner processed the refund while on the call with me on. You can see the screenshot of refund received from my bank. in the updated comment.
I wish all the success for A2zRoomz's in future.
May 16, 2022
Updated by dsomnath Thank you A2zroomz - the payment is now REFUNDED.I received a call from the A2zRoomz owner on 14 May 2022. He expressed his sadness for my money being held for long. I understood from it that it was a specific person's greed and negligence in his organization, causing the issue. That person is sacked already. The owner is putting necessary means to cut off the bad elements from the system and trying every possible good measure to revive the damaged company image.
I wish all the success for A2zRoomz's in future.
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Hello Mr Somnath Das
We have paid. the amount to Suman Ji, ([protected]) on 14th oct 2020. Please ask him for any refund related details.
We have paid. the amount to Suman Ji, ([protected]) on 14th oct 2020. Please ask him for any refund related details.
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A2zroomz Recent Comments
- Refund not granted
On 20th of November i made an booking of two...
1 - Payment not refunded on canceled booking
I booked in Gurung Guest House listing in...3
With due respect you were cancelling the booking because the cherry blossom festival was cancelled. Don't bring Assam dispute here. You have called 100 of times before confirming the booking even late at night around 12 am. We have recordings. Now Coming to refund point, just because an event is cancelled say sunburn in Goa, Do flight or railways refund the guest at last minute. Hell No!. Have some honesty in writing what you mean. Also you came stayed and enjoyed. Thank You
Amit Jwra
Owner Lily Guest house