[Resolved] Aakash Institute — refund of payment (rs 17, 700/-) on account of change in subject of the candidate khushi jain vide receipt number - 117 rcc/a1808210

 
2 Reviews
Gurugram, Haryana, India
 Harishjain023 on Apr 16, 2019
My daughter ms. Khushi jain had enrolled in your institute for classes to be starting from april 2019. The payment of rs 17, 700/- was made vide receipt number 117rcc/a1808210 dated december 9th 2018 on account of “[protected] ty-first step course for jee (Main and advanced)- before xth board results”.

However, my daughter changed her mind and wished to pursue commerce instead of science. The same was communicated to your office well before the commencement of classes vide letter dated 19th feb 2019 and acknowledgement from your office was taken for request to refund the payment made for enrolment of the course (Copy of the letter attached).

I had informed your office well in advance regarding change in subject of my daughter and requested for refund of the payment made during enrolment. Aakash institute being a renowned institution in india should respect the candidate career choice and refund the payment of rs 17, 700/- made during enrolment as she did not attend any classes and informed your office approx 1.5 months before commencement of the classes under “refund before start of the course”.

Also, request you to also return the post-dated cheques submitted to you during enrolment of the course.

An early response shall be appreciated.

Complaint marked as Resolved May 18, 2019

Complaint Status


[Apr 16, 2019] Aakash Institute customer support has been notified about the posted complaint.
Verified Support
Aakash Institute Customer Care's response, Apr 17, 2019
Dear Parent! Thank you for writing in. We've escalated your concern to the relevant team for further consideration. Please allow us sometime to get back.
Verified Support
Aakash Institute Customer Care's response, Apr 17, 2019
Dear Parent! Thank you for writing to us. With reference to your mail, please be informed as per company policy the registration fee is non-refundable. This is stated in the Terms & Conditions mentioned in the brochure.
“NON-REFUNDABLE REGISTRATION FEE: Registration Fee is NOT refundable under any circumstances whatsoever” Hope the above is of order.
Updated by Harishjain023, Apr 26, 2019
This is pure cheating as while admission, you have not mention the amount paid as registration fees but said this as advance tuition fees but while asking for refund, you are claiming the amount paid was registration fees so that you need not refund the amount. This is pure cheating with me.Why didnot you mentioned "Registration Fees" in your receipt if amount paid was against the registration fees? Your center has given acknowledgement to my letter regarding refund and the letter was addressed 1.5 months before commencement of classes. Please do not play so low that student feels morally down for choosing subject as she feels that her father is losing money because of her . Kindly refund the amount after adjusting the GST paid and show goodwill gesture.

refund of payment (rs 17, 700/-) on account of change in subject of the candidate khushi jain vide receipt number - 117 rcc/a1808210
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This is pure fraud as while admission, you dont mention the amount paid as registration fees but say this as advance tuition fees but while asking for refund, you claim the amount paid was registration fees so that you need not refund the amount. This is pure cheating with parent. A parent while admission thinks Aakash as reputed institution and will not do such cheating. But this type of incidents shows that Aakash has forgotten ethics and focus only on money. Why dont know you mention "Registration Fees" in your receipt if amount paid is against the registration? By this type of low level activity, you are making others not to trust this brand which was thought to be ethical. When candidate informed you 1.5 months before commencement of class that as a goodwill gesture also you should have respected the childs future ambition and refunded the total amount but you dont do so to earn some money at the cost of your reputation. It is very shameful.

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    Aakash Institute - refund of payment (rs 17, 700/-) on account of change in subject of the candidate khushi jain vide receipt number - 117 rcc/a1808210