Abhibus.com — Abhibus is a fraud bus service, bad customer service

Address:Chennai, Tamil Nadu

I have booked a ticket but I didn't receive the confirmation of the ticket but they took money from my account.
I have called a number,[protected].Some one picked the call. I explained the situation and they said that their booking department will call you with in 40 minutes, i didn't get any call from them, once again i have called them they told me the same as they said before.atleast 10 times i called them but they were telling the same, FINALLY YOU CAN'T GET YOUR MONEY BACK, Another interesting thing they are charging for their USELESS CUSTOMER SERVICE 1 rupee 20 paise per minute, you have to wait 3 minutes or more to wait in queue before they pick the call
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customer support has been notified about the posted complaint.
Aug 08, 2014
Updated by kumarany2j
First Thanks for the reply, you are mentioned below that you were trying to reach me but there was no response :), ( I CAN SHOW YOU MY CALL HISTORY FROM MY MOBILE NETWORK SERVICE PROVIDER - that will clearly expose that you people didn't call me ), anyway i should wait for a week to get my money back. we are little educated so we can contact you and register a complaint about your service, How the people who are uneducated like my father or my mother dosen't know these kind of procedures to get their money back?

Dear Customer,

Greetings from Abhibus!!!

This is regarding the ticket booking that you tried on our portal abhibus.com. You have tried to book a ticket from Chennai To Thisaiyanvilai for 28/08/2014 on the name of suganya edward.

This is to inform you that we have successfully received an amount of Rs. 650 with reference order no: O_4942406 dated 7/08/2014.

We are trying to reach you on the mentioned number [protected], however there is no response on this number.

Hence, we are refunding the amount in full and this amount will reflect in your account in 5 to 7 working days.

Should you require any assistance feel free to contact us

NOTE: PLEASE DO NOT EDIT THE EMAIL SUBJECT FOR TRACKING PURPOSE

Thanks and Regards
ABHIBUS
Customer Support team
[protected]
Aug 09, 2014
Updated by kumarany2j
Thanks for the reply,
(O_4942406 )
The worst service providing by the following number[protected].they were telling me continuously that their billing team will call you with in 40 minutes but i didn't get a single call, when ever i have called them they were telling the same, i have been talking with you while i lost my mobile balance more than 90 rupees trying to get my money RS.650 .please return my money 650 back i don't like to call your customer service once again.frustrating answers they were delivering .you know clearly you took my money then why do you want my bank Statement?, i ll wait 7 working days if i ll not get my money with in a week i ll register a complaint with necessary proof and documents.
thank you
Aug 18, 2014
Updated by kumarany2j
Thanks https://www.consumercomplaints.in and abhi bus customer care(chennai Branch) they spoke to me nicely, I HAVE GOT MY MONEY BACK :)

Thanks
Complaint comments 

Comments

Thanks for the reply,
(O_4942406 )
The worst service providing by the following number[protected].they were telling me continuously that their billing team will call you with in 40 minutes but i didn't get a single call, when ever i have called them they were telling the same, i have been talking with you while i lost my mobile balance more than 90 rupees trying to get my money RS.650 .please return my money 650 back i don't like to call your customer service once again.frustrating answers they were delivering .you know clearly you took my money then why do you want my bank Statement?, i ll wait 7 working days if i ll not get my money with in a week i ll register a complaint with necessary proof and documents.
thank you

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