[Resolved]  Abhibus Services India — Wrong bus allocated

I booked ticket for v kaveri travels scania Volvo multi axle bus from kavali to Hyderabad through abhibus portal on 14th feb'24. But bus operator alloted normal sleeper bus with Volvo multi axle bus price. When I spoke to bus operator he is not provided correct answer. When abhibus executive spoke to bus operator they responded like multi axle sleeper broke down. Bus operator did not inform to me the same or abhibus partner also. Bus is very noice and I did not feel comfortable. But they charged more than 1300 rupees from me and my cotraveller paid only 850 rupees for this normal bus.

They charged extra money showing Volvo multi axle sleeper class while booking in portal. But alloted normal bus while traveling.
Below are my ticket details and bus details

AbhiBus.com Mobile Ticket:
From: Kavali
To: Hyderabad
Bus Partner: VKaveri Travels
Service No: VKAVERI - 303A
AbhiBus Booking ID: AX[protected]
Bus Partner PNR: TS[protected]INBD / 604
Journey Date: 14-Feb-2024
Departure Time: 22:00
Seats: L11
Bus Type: 2+1, Scania Multi Axle Sleeper
Boarding Point:Kavali,
Bus Partner Helpline:[protected]
Dropping Point: MIYAPUR.
www.abhibus.com - 100% Swadeshi Travel Platform
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This message is a valid mTicket.
Please report 15 minutes before dep time.
AbhiBus Customer Care: [protected]

Tracking from VKaveri Travels
PNR:6048276
Vehicle Number:NL 01 B 2929(From Kavali to Hyderabad)
Service:VKAVERI - 303A
Contact Number:[protected]
Track at:http://trkg.in/UHD7J4
For your Safety & Comfort
--
VKaveri Travels
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Feb 16, 2024
Complaint marked as Resolved 
Issue not resolved
AbhiBus Services India customer support has been notified about the posted complaint.
Feb 16, 2024
Updated by Amarendrab
Issue not resolved
Complaint comments 

Comments

booked ticket for v kaveri travels scania Volvo multi axle bus from kavali to Hyderabad through abhibus portal on 14th feb'24. But bus operator alloted normal sleeper bus with Volvo multi axle bus price. When I spoke to bus operator he is not provided correct answer. When abhibus executive spoke to bus operator they responded like multi axle sleeper broke down. Bus operator did not inform to me the same or abhibus partner also. Bus is very noice and I did not feel comfortable. But they charged more than 1300 rupees from me and my cotraveller paid only 850 rupees for this normal bus.

They charged extra money showing Volvo multi axle sleeper class while booking in portal. But alloted normal bus while traveling.

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