Abhibus.com — poor service of bus travels

Address:

Hyderabad, Andhra Pradesh

Dear Sir, First of all Abhi bus customer care people never respond properly to any of the queries. Today I booked a ticket from Hyderabad to Nagpur in non a/c bus with below details. Name: Biswajita Dash Ph number: [protected] <pnr>: ABRS3521805 <TID>: ABRS3521805 Seat No: 17 Boarding point as per the record was Gachibowli, beside Al Saba restaurant. I was there at the place by 8.45 till 11.30. I called to the office number at 8.30 at my room before starting for the place, on the given number in mobile message.i.e. [protected]. I was asked to call to bus conductor's number [protected]. At 9.15 when I tried calling office number as well as conductor's number, no one picked up the call till 11.30. Meanwhile Office number got switched off. Somehow I managed to get head office number and some other person's number from same travel, but i didn't get any satisfied answer. I was told that pick up van is coming there in sometime and that sometime continued for 3 hr. Ideally all passenger should get a call from Bus conductor once bus reaches the boarding point. Here I didn't even get a call from any one of them. It was really frustrating when we spend lot of money for these private travels and in return we end up having this kind of no service. Now I want my ticket money(1250) to be refunded in 1 day or same to be used during different time of travel as compensation. Also I have got one number which is supposed to be Dhanunjaya travel, which is [protected]. I will wait for 24 hr. If I won't get positive acknowledgement to my mail then I will be forced to send one copy to consumer forum including everyone whom I spoke to. Kindly inform to the travel owner to avoid any further notice. Hoping for a reply as soon as you can. Thanks Biswajita