AbhiBus Services India Complaints & Reviews

I had booked a ticket, through abhibus.com portal, for 3 passengers on 03.03.2017 for travel on 11.03.2017. The service provider was apsrtc, service no.3475, and the ticket number is 61190542. Journey was from nellore to chennai by garuda carrier. When the passengers reached the bus station at nellore on 11.03.2017 at around 4.30 a. M., they were informed that the bus concerned had been cancelled and refund of ticket amount of rs.1180.00 would be done within 15 days. Despite this, i had informed the abhibus team, through e-mail, on 12.03.2017 about the cancellation of the bus and requested them to refund the ticket amount of rs.1180.00. They replied to me saying that they tried to reach on my phone and could not speak to me. But for this information, there was no other information in their e-mail. I had sent another e-mail to them on 17.03.2017, once again informing them about cancellation of the bus and requested them to refund the amount. Again i received the same reply. Subsequently, when i contacted abhibus customer care over telephone, they told me that they will not refund the amount of rs1180.00 stating that i had not cancelled the ticket, with apsrtc within 15 days from the date of travel. I told them that i did not cancel the ticket as abhibus.com, to whom i have paid the amount, had not informed me about the cancellation procedure. Further more, the contract was between me and abhibus.com and not between me and apsrtc. The responsibility of refunding the amount, therefore solely lies with abhibus.com. I contacted the customer care cell of abhibus.com several times, for refund of the amount and there was no positive response from them.

In view of the above, i request you to kindly take up the issue with abhibus.com and arrange for refund of rs.1180.00. Moreover, caution them against repetition of such incidents.

On 7th of April from my account amount is debited twice. I contacted more than 6 times to abhibus. Then I ask help from my bank, from my bank they said if they can send a mail stating that amount received to them, then only bank can help me. Abhibus is not sending that mail stating that they haven't recieved money. Please help me from your side. My number is [protected]

It was a literal bitter experience in my travel with vandana travels from Chennai to Guntur last day .i.e on 28th April.
1. We boarded the bus to get down at guntur but the driver straight away brought everyone to Vijayawada. When we ask the driver on this, he said he wasn't​ given any call sheet.
2. The bus was late by 1.30 in Chennai itself with no intimation of delay nor attending the calls.
3. He stopped at petrol pump at city outskirts and took almost 45 mins there. He started the bus only after seeing the passengers aggressiveness.
4. His driving was very rash and we caught our lives in our hands and keep on warning the driver to go slow at turnings.
On the above all, please go by ordinary compartment in any trains if you don't have any bus tickets available but don't go with this bus.
Vandana travels Manager, please take the above points into consideration. Thanks.

Dear Sir,

I am Mr. Satish, I booked a ticket from Hyderabad to Bhubaneswar on 7th Apr-2017 for the journey on 12th Apr-2017.
At the time of journey I am waiting for Bus in bus stop, I am able to get the information, that the bus service got canceled, when I call to bus operator about bus status.
I suffer a lot that day and for next 4 day I am not getting any bus or train for Bhubaneswar. Un-necessarily I am waiting 4 days in Hyderabad for next bus from Hyderabad to Bhubaneswar.
I lost a very important deal for the same. I want to consider my matter and get some compensation for the same.

Thanks & Regards,
Asish Kumar

Hi,

I booked tickets from abhibus website and applied promo code, after journey also i didnt get cahsback for 2 journey.
Ticket details:61962892 & 61901448.
I raised complaint on this and response from team is i didnt login into abhibus website. Without login into website, system will not allow to apply promocode.
Please see attached screenshot for your reference.

Regards,
Bharath R

I am booked ticket from delhi to lucknow ac sleeper bus abhibus give me ticket detail on sms but at the time of boarding a non sleeper bus and when i ask for sleeper bus bus conductor told me "baithana ho to baithooo nahi to dusari bus dekh loop" it was shocking for me i am attached photo of bus and my ticket
Abhibus.com mobile ticket: delhi - lucknow
Singh volvo bus services
Status - confirmed
Service no:delhi to lucknow sleeper
Ticket no: abrs5630978
Pnr: abrs5630978
Doj:17-apr-2017
Dep:10:00 pm
Seats:dlsl4
Boarding:anand vihar bus station, |near indian oil petrol pump ph [protected].
This message is a valid mticket.
Reporting:15min before dep time.
Abhibus customer care: [protected]

Abhi Bus website showing offer details are not accurate . They are mentioning cashback and Off, Once login into the website and about to book a ticket, its giving only cash back ( that cashback amount cant use at a time, only 5% of total booking amount .), but not off .
One more issue, so many times money is deducting but ticket is not confirming.May be they are refunding ticket amount to respected debited account (it will take around 2 weeks time.),
or they will call and re booking ticket instead of refunding amount, really that one is appreciated thing. But, pain thing is money is debiting instantly and ticket is not confirming instantly .
All these issues are irritating to user

Hi Help Team,

I am a new user in Abhibus. I registered in this site and get Rs.100 wallet amount. When i booking the ticket and give my details after it will shown "please select another seats" like that. This problem faced many times. Please find the problem, and get the info through my email.

Best Regards,
Malli,
Email: [protected]@gmail.com

I had booked bus ticket for travelling from Vijayawada to Salem through abhibus.com in Kesineni Travels on 31st Mar'17.
Booking Time: By 8.40AM on 31st.
Booking Amount: Rs.1166

Ticket details given below.

"AbhiBus.com Mobile Ticket: Vijayawada - Salem
Kesineni Travels
Status- Confirmed
Service No:11R732
Ticket No: ABRS5564118
PNR: ABRS5564118
DOJ:31-Mar-2017
DEP:04:30 PM
SEATS:18
BOARDING:Benz Circle, SERVICE ROAD, OPP. CHURCH, BENZ CIRCLE, VIJAYAWADA. PH:[protected], 2493777, MOB:[protected]..
This message is a valid mTicket.
REPORTING:15min before dep time.
AbhiBus Customer Care: [protected]"

Issues are as given below.:

When I reached Kesineni travelles by 4.15PM to board the bus at Kesineni Travels office near Benz Circle, Vijayawada they said that the bus was cancelled and the information about the cancellation was given to abhibus.com on 30th Mar'17 itself.

I haven't received any information about the cancellation of the bus service from neither abhibus.com or Kesineni Travels. Even my ticket amount was not refunded by abhibus.com.

I had booked this bus ticket to reach salem by 6AM on 1st Apr'17 to attend my family function.

I didn't have any alternative option after 4.30 PM on 31st to reach salem at early morning on 1st April.

If they would have informed either abhibus.com or Kesineni Travels before 4.30PM on 31st March about the cancellation, I had another alternative bus service on that day 4.30PM itself from Vijayawada.

I called both abhibus.com and Kesineni Travels customer support for somany times and was waiting at Kesineni Travels office itself till 7PM to get support from them. But no proper response from both of them. They are complaining about each others only. Not at all tried to help for alternative travel or refunded my amount.

I couldn't find any train also at that time to reach salem as per my plan.

Because of abhibus.com and Kesineni Travels I lost my money Rs.1166 which was paid to abhibus.com. And not able attend my family function so I lost good relationships. My health was affected mentally.

Both abhibus.com and Kesineni Travels should punished for these kind of cheating and it should not happen to any other people.

I have made a payment of 960 on 20th of this month. The payment went through and money was deducted. But abhibus web page said amount payed as zero. I called abhibus cs and was advised that I'll get refund in 5 working days. However HDFC bank informed that payment was successful from there end. They would only provide refund if you guys give me written confirmation. I contacted abhibus 5 times. This time agent said she'll escalate to other team and they will drop email. No response. I contacted again. An agent simply disconnected call. This was very poor customer service!! Again I called back only to receive this email address. Please help.

I have send third email to abhibus. I get an automated response, then later an agent would ask some questions. I will reply but that is all. No one respond for the second time. I am not sure what SLA you guys have, but trust me this the worst experience I have ever had. Hoping someone will help me. This is 11th day after my payment (7th working day). I have provided all the required details below.
My account email address is [protected]@gmail.com.
When i contacted customer service they gave me an additional order number, maybe this helps.

o_25127975a
HDFC transaction code[protected]
Previous ticket IDs Ticket ID :627652, Ticket ID :626248

Contact number [protected]
alternative number [protected]
Ticket booking From Trivandrum To Chennai
Non-Promotional : Rs.0 + Promotional : Rs.100.00
Reference : O_24890597

1) I booked ticked on 16/Feb, Date of journey 17/Feb. From Vijayawada to Banglore. Travels Sitara, AbhiBus Booking ID TS-ABB42077669VSE
Operator PNR # 119952. Bus got cancelled, as of now amount not refunded. Called to bank (ICICI) and Abhibus, there is no proper response.
Transaction code [protected]

2) Amount got debited, ticket not booked (Axis Bank)
Dare of booking 04/Mar, Banalore to Tirumala
Mobile number [protected]
Name Yesubabu

Dear complaint team,
I was supposed to travel from bangalore to humnabad (Bidar disrtrict, karnataka) on 7th march 2017
I have booked ticket thru abhibus for orange travels and the boarding point was jalahalli cross at 9.35pm and i was at stop at 9pm itself
But the driver didnt stopped the bus and later i called abhius and orange travels as well as bus drives nobody was listening to my words and driver said he don't have any information of stopping at jalahali cross from their office (I have al recordings)
So it was emergency to reach my destination, so i took alternate ersonal taxi and paid approx. 25, 000/-
And the where i need to travel was our customer and it was a shutdown and i was supposed to solve asap
And now im in a tenssion to loose my job because not reached to destination on time
But still no reply rom abhibus and orange travels after many calls and complaint

Please take necessary action

Thanks & regards
Dattu reddy
Blore-[protected]

I was booked ticket journey date on 19/03/2017, 9.30pm from madinaguda.waiting from 9.15 to 9.40pm and then i called to [protected], kesineni travels.Then he replied bus has not operated in this route, call to this no [protected]. after calling from my end he has replied, come to miyapur allwin cross road more super market. i bring my luggage and went to miyapur allwyn cross road by 9.50pm. after 20 mins again call from one more number [protected], come to madapur. then i replied already come to miyapur from madinaguda, waiting 1/2 hour and again to madhapur i am unable to come with my luggage. you come to miyapur cross road and waiting from half an hour. then the transporter replied, you call to head office.this type of misbehavior and irresponsible to customer is highly objectionable.i went back to home at 11pm

Hi team, i have sent two email to cancel the tickets as its not working through your web site. Not event bother to response. Kindly do the needful else be ready to face the legal action.

Ticket ID #TS-ABB42849753NJS
Mobile No: +91 [protected]

Bangalore → Hyderabad
Journey Date :[protected]
Bus Start Time : 11:30 PM
Boarding Time : 11:25 PM
Operator : Morning Star Travels
Passenger : Udaya
Seats : C6, C4 (M, F)

Total Fare: 1780.00

I booked a bus ticket in SRS travels bus services from Pune to Chennai on 16/02/2017 through Abhibus.
Abhibus contact number: [protected]
SRS travels was not reachable over phone and either they did not contacted me regarding the boarding point.
I missed the bus finally!
I am requesting for refund of my ticket amount, they are denying for refund. I am attaching the required proofs herewith.
Please help me to get my money back.

INCIDENT DATE - 28-FEB-2017: I have not seen such kind of Worst behaviour till now in my complete life he don’t have respect to ladies and he don’t have respect to Senior citizens he is not deserved live atleast that to I find this kind of behaviour in KOMITLA travels he is not stopping the bus for 2 mins till one old lady is getting down from auto and board the bus. INCIDENT DATE: 26-FEB-2017 Last time also I faced the same Issue I book on AC but I don’t know how it changed to NON AC and that is Kaleswari Travels that bus I con’t forget the smell in the bus the worst experience in my 5 r 6 years of journey with you hope will take this serious and work towards resolutions.

Firstly, abhibus is the worst service provider I have ever seen.
No toll free number and they always keeps calls on hold like for minutes and make customers loose their money instead.

1.) The service Pune to Hadapsar has been cancelled and there's no intimation from abhibus team regarding that, instead I gave a call to them on 10th feb confirm it, they said you will get refund but you need to go bus stand and collect the money why i need go to bus stand???The passenger is lady they did not given any information at that she does not have money also.

i have narrated this incident to at least 8 customer service executives with abhibus till now. sadly, i cannot recollect the name of all, but eventually i have spoken to a certain T.Karthik .

My name is Vijay.I booked ticket 5TH FEB from tirupur to bangalore by abhi bus Padmesh travels, The bus brake down at salem bus stand at 1.10 A.m.Till morning 8'o clock the bus was not repaired.We called Owner he spoke unnessary. Regularly the bus brake-down.Very old bus and full bad smell around the seats.In the bus each passenger registered complaint in abhi bus.Till now i didn't get refund amount.I complaint on 6TH FEB.COMPLAINT ID:573866.Cancel the padmesh travels in abhi bus.Its lost your good name

Dear abhibus users,

Please be aware of about the cash back offers from abhibus. They are cheating the customer by providing cash back like 100 %, 222, 50% like.
This amount will be added after the travel, but we could not able to use that amount from our wallet, because they are giving 5% only that means rs 30-40 only. Rest of the amount will be in wallet, but it will be taken by the abhibus only.

So be careful about this. They are cheating the customers like this.

Firstly, abhibus is the worst service provider I have ever seen.
No toll free number and they always keeps calls on hold like for minutes and make customers loose their money instead.

1.) TICKET No: #YGT[protected], the service has been cancelled by komitla and there's no intimation from abhibus team regarding that, instead I gave a call to them on 25 Jan to confirm it, they said I will get refund within 7 working days, I have called them many times in between and they continue saying I will get within 24 hours etc... Now, when I called on 6th of feb... all they say is to wait for 10 more days!!!
Do, I look like a fool to them, i already wasted a 100 rupees on phone bill calling those IDIOTS for refund... and now all I get is this.
I really want to sue them in court for ******* with customers.

2.)#60148580, I booked a garuda plus bus and instead I get a garuda.
and when i ask them regarding the difference amount refund, all they say is to wait and wait and wait.

I seriously want some justice from these money looting websites and careless service providers