AbhiBus Services India Complaints & Reviews

On 24th May 2025 i was supposed to board the KNR tours and travels bus from Kalasiya bus stop for OOTY and was scheduled for 9:30 pm. At 8 pm i got the message that bus will start at 8:30 pm but at that time i was stuck in Bangalore traffic and could not board the bus at 8:30 pm. I have loaged the complaint in Abhi Bus regarding this on the same day and they informed us to take alternate bus and we will refund this later in 24-48 hours. After 2 days wait, i again called them and they were saying like bus operator is not responding wait for 24 hours. After 2 days again i called and they were saying it will be resolved in next 24 hours. Next day again i called and was informed please wait for another 24 hours. Next day again i called and was informed that be patient, it will be resolved by today EOD. And now at last today after 2 days they called and informed me that bus operator informed them that i have requested for the bus pickup change and i boarded the bus. With this pathetic behavior i would like to inform you that please ban Abhi bus from further travel booking and pay my refund amount along with compensation for the harassment.

Yesterday[protected] i booked erode to bangalore ticket at krish travels by Abhi bus app. My Name J Nelson George, Seat Number W3, Bus arrived two 2.5hrs late, not only my dropping point kalasipalayam, but they dropped me off at Madivala and said that it will not go further. This is a very wrong approach, I request you to take appropriate action because when i asked the bus driver and his assistant about this, they respond very rudely.

AbhiBus.com Mobile Ticket:
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From: Krishnagiri
To: Chennai
Bus Partner: TS[protected]VLYV
Service No: BANGALORE TO CHENNAI 01
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AbhiBus Booking ID: AY[protected]
Bus Partner PNR: AY[protected]
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Journey Date: 01-May-2025
Departure Time: 01:10
Seats: U7
Bus Type: Krishnagiri
--Boarding Point: Krishnagiri, , Krishnagiri salem bypass, Salem bypass, Krishnagiri, Tamil nadu, , Salem Bypass, [protected] [protected]

Bus Partner Helpline No:-- [protected]
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Dropping Point: VADAPALANI, Vadapalani bus stop, Chennai, Tamil nadu, , Bus Stop
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This message is a valid mTicket.
Please report 15 minutes before departure time.

AbhiBus Customer Care:[protected]

Chat with us: https://m368j.app.goo.gl/chat

I booked Mahi Trans Travels on your app. Originally, it has to come at 4:20 p.m. in Miyapur. But, it has come on late at 7:30 p.m. Up to 12:00 noon in midnight, godava jarigindi. The reason for godava is cancellation of tickets by you and no good at seats. Bad smell and mosquitos is in bus. Some passengers made godava with driver and they get only Rs. 12, 000. 9 members are taking about bus cancellation. In bus around 30 members are travelling. Why they will suffer in 9 members. Hereafter, no body has to suffer with your service. How will you give same seats to another person? Why you have given same seat to another person? I faced the above problem also. This is very inconvenience to me.

Bus not came to pickup point and answering with rude behaviour

I had booked a ticket from Vrindavan to Delhi on 22nd September With PNR no - 6021935, and I was travelling from there. as this is my 1st time i was going to use this service with NUEGo so After my ticket was confirmed, I got the bus driver's number and I was new at Vrindavan, so I tried to call the bus driver many times to understand the Boarding point, but he never answered my call as you can see in the screenshot how they treated to customer.

I called him multiple times and he talked to me very rudely manner for a very short time. (call details Screenshot Attached.) Even the bus was running quite late in the night and me and my female colleagues were wait alone on a deserted highway after a very little conversation.

After multiple confirmation with the bus driver guide me some other boarding point i.e [Mero Vrindavan- Chhatikara ] and he also confirmed every time says yes, and please wait the location after the Fly over Bridge. end side. and i was start waiting. But after long times he called me from some other boarding point and he talked to us in a very unprofessional and rude manner and Phone cut multiple times every time i called him but he never did guide us properly, he is very bad man.

and, as a result of which we missed the bus and my female friend was left waiting alone on the deserted highway in Night.

due to this incident My female friend was very scared while waiting on the deserted highway. Due to this, keeping the security and women safety in mind, we had to immediately take another risk and we talked to the randomly cab driver and after lots of struggles one cab driver is ready to drop at Delhi safely at ₹7000 cash and he dropped us at Delhi at overnight.

This incident was very scary, frightening and a very bad experience with Rudely driver. Due to a misguidance and rudely of the driver, I had to face a lot of problems. and pay extra charges.

as this is totally mentally deterioration that we had face that night, only with unprofessional bus driver and rudely manner and misguidances of bus driver.

Dear Customer Support Team,

I am writing to express my extreme dissatisfaction with the bus service provided by your company. Yesterday, I booked a ticket in AbhiBus from Vizianagaram to Hyderabad for my Brother, Unfortunately, they charged Extra money for the luggage and the they behaved rudely with my Brother and charged Money.

Attached all required documents and screenshot for Further reference.

Kindly requesting you to look into this issue and kindly respond ASAP.

Booked a bus from abhibus.com and chose the dropping point as isbt Chandigarh. The bus was already shallow and the charging points were not working when they had mentioned on the app that there will be charging points available. Then at 4am in the night, the conductor asked me to get down at Zirakpur highway in the middle of nowhere and this place was 14kilometers away from where I was dropped at. When I asked the conductor why aren’t they dropping me at isbt chandigarh he just said that it will be out of the way for them to drop me at isbt and they were headed for Shimla.I then had to search for an auto at 4am in the middle of nowhere and was feeling totally unsafe. And then they talk about women safety.

Booked ticket for v kaveri travels scania Volvo multi axle bus from kavali to Hyderabad through abhibus portal on 14th feb'24. But bus operator alloted normal sleeper bus with Volvo multi axle bus price. When I spoke to bus operator he is not provided correct answer. When abhibus executive spoke to bus operator they responded like multi axle sleeper broke down. Bus operator did not inform to me the same or abhibus partner also. Bus is very noice and I did not feel comfortable. But they charged more than 1300 rupees from me and my cotraveller paid only 850 rupees for this normal bus.

They charged extra money showing Volvo multi axle sleeper class while booking in portal. But alloted normal bus while traveling.

Traveled in Bus Type: 2 + 1 (42) PLATINUM SCANIA MULTI AXLE SLEEPER, AC, LED- AC from Hyd to Blr. a) This is bus is not for tall people (6ft or above). b) I thought I was lucky to get a double seat to sleep diagonally, as copassanger seat was empty and the bus assistant comes and says somebody will board after anathapur. I am sure the management doesn’t even know this bus works like city bus and he keeps adding people till the destination.

c) You get a message on whatsapp about booking but no customer service or driver responds to your call!!!

d) at 8.26 am when we reached near bangalore airport road, the bus stopped for an hour and later he said we need to change bus because of some problem. He started loading us into any orange bus without checking available seats..there were women, kids without seats being given. Few stood and came till bangalore.

Such horrible management, service by Oranage and Abhi travels.

Save yourself from such trouble and not travel by these buses.

I booked ticket for v kaveri travels scania Volvo multi axle bus from kavali to Hyderabad through abhibus portal on 14th feb'24. But bus operator alloted normal sleeper bus with Volvo multi axle bus price. When I spoke to bus operator he is not provided correct answer. When abhibus executive spoke to bus operator they responded like multi axle sleeper broke down. Bus operator did not inform to me the same or abhibus partner also. Bus is very noice and I did not feel comfortable. But they charged more than 1300 rupees from me and my cotraveller paid only 850 rupees for this normal bus.

My booking id AX[protected]
Unfortunately I am not traveling by the projected date and they are telling cancellation is not possible
Please help
# [protected]
Screenshot attached
Partner Jayanthi tours and travels

Abhi bus informed they cannot cancel ti cket as per their policy . This is like cheating a customer and hiding things and cannot provide refund even cancelling before 2 days of travel.If a customer is unable to travel then they should be able to cancel any ticket.
Booking id AX[protected]
Anyone please help

Abhibus Cheating by cancelling the Tickets at Last minute and selling the same Ticket at Double prices.

This cheating happend several times to several passengers

Government, Incometax Dept. GST dept and other departments need to take stringent action for these type cheatings.

After this cheating, Abhibus not paying the GST and insurance amount also for cancelled tickets.

Inside the bus 2 berths are available with the same number
as 1a and 1b.
Are they paying Income tax for both the berths.
Incometax department need to do investigation on these cheatings

Dont book tickets on Abhibus...

Abhibus Cheating by cancelling the Tickets at Last minute and selling the same Ticket at Double prices.

This cheating happend several times to several passengers

Government, Incometax Dept. GST dept and other departments need to take stringent action for these type cheatings.

After this cheating, Abhibus not paying the GST and insurance amount also for cancelled tickets.

Dont book tickets on Abhibus...

Already i raised one complaint but still not getting any info. Do not knw what is purpose of this forum.

I learned and suggesting my friends - not to go this and book any more. Hope some one will get benefit.

My name is Bala and booked ticket on Monday 13th Nov from Bangalore to Salem.
Pickup point : 02:15 PM
but got call at 12:50Pm and asked me to come to pickup point at 1:05PM and bus going to start at 1:15PM.
Very difficult for senior citizens to go to pick up point within 15 mins without informing prior.
On the same day morning i confirmed to helpdesk about bus timings; but they did not ifnorm anything about cancellation of 2:15PM bus so we proceeded for medical appointment.

Please process for refund and we opted for another booking at same time of 2:15PM.

Booking ID: AW[protected]

I booked travel for my parents and pickup time was 02:15 PM but suddenly i got call at 12:50PM and asked me to come to pickup point at 1:10PM.

Within 10-15 mins my parents (senior citizens) cannot go to pickup points bu driver not infoemd why bus got cancelled and arranged earlier bus quickly.

Customer support call is not working and finally i opted another way of transportation for my parents and did not travel.

When i called customer care they told raised some ticket for refund status but did not get any call and i know i have to followup for next 2-3 days like begging.

They are not considering for customers problem and worries; we are booking tickets for senior citizens for their comfortable and safety.

If possible check and arrange for refund.

I booked my ticket and pickup point time was 02:15PM but got call at 12:50PM and asked me to come to pickup point at 1:00PM.

This is ridiculous and i booked for my parents (senior citizens) and difficult to reach in 10 mins of time from home to pickup point.

When I asked Driver - he don't knw anything and asked to call helpdesk which is useless and not picked call.

I asked for refund but they denied. Still i do not knw why bus got cancelled and asked me to come at 1:05 PM.

I did not travel and booked 5 tickets - worst experience for me and please opt for good travels for your parents.

I am writing to file a formal complaint against the AbhiBus app for its lack of transparency regarding the cancellation policy associated with a recent bus booking. The situation is as follows:

On [Date], I made a bus booking through the AbhiBus app for a journey scheduled for November 9th. The booking details are as follows:

Date of Travel: 9th November
Bus Operator: Pooja Travels
Origin: Pune
Destination: Wardha
Name on the Booking: Akanksha Deotale
Seat Number: L9
Booking ID: AV[protected]
The issue I am facing is that, at the time of making the reservation, I was not informed about the cancellation policy associated with this booking. As a result, I was surprised to learn that the ticket could not be canceled, as indicated by Pooja Travels, the bus operator.

I believe that clear and readily accessible information regarding the cancellation policy is essential when booking any service. In light of this, I request that the company deduct the appropriate cancellation amount, but not the full ticket price, as the date of travel is still in the future. This aligns with industry-standard practices and would be fair and reasonable.

However, AbhiBus has not provided a solution that accommodates this request, leading to the formal complaint to your respected forum. I believe that it is crucial to ensure transparency and fairness in the services offered to consumers. This situation highlights the importance of improving communication regarding cancellation policies during the booking process to avoid such disputes.

I kindly request the assistance of your forum in addressing this matter and ensuring that my concerns are appropriately addressed. I am prepared to provide any necessary documentation or information to support my case.

I hope that we can reach a resolution that is both fair and satisfactory. Your intervention in this matter is greatly appreciated.

Sincerely,
Akanksha