Abhibus Services India — Bus was later for more than 2 hrs

We were supposed to board the bus at 9:40p.m at sarjapur signal . We waited till 12 :00 a.m and were in constant touch with bus operator as well as abhi bus regarding the situation. Neither of them responded properly and AbhiBus gave us free advice to choose alternate means on a Friday night where most of the buses were full and already left the arrival point. We were stranded in the middle of the night with no option but to cancel our journey and return home at that time. Even at this point, the bus operator and AbhiBus are reluctant to refund our money and asking us to wait for the bus with no ETA .The bus operator informed delay of 30mins 11:45p.m.