| Address: | Krishna, Andhra Pradesh, 520003 | | Website: | abhibus.com |
I tried to book bus ticket from vijayawada to bangalore on 21-jul-2016 in abhibus website in sitara travels.
Since there was a network issue i couldnt book the ticket. I received a phone call from abhibus team and they helped me in booking ticket.
The ticket number is ts-abb31475154hph. Service number bng-999. My boarding point is benz cirlce, vijayawada and boarding time is 9:15 pm.
I was ready to reach boarding point but it was raining heavily in vijayawada. I received messages from vk-yurbus saying that there was delay in bus by 29 mins, 16 mins so on.
So i tried to contact the bus operator multiple times at 8:54 pm, 8:55 pm to know the right time but no one picked the call. Then i contacted abhibus team at 8:56 and got the alternate number. My call to this number was also not attended at 9:01 and 9:02 pm multiple times. Since i was unaware of the right time and its raining heavily in vijayawada i was concerned to go the boarding point as i will have to stand in rain. Since i was not able to contact any one i started from home and reached the boarding point at 9:20. Then i contacted the alternate number and this time somebody picked my call and when i asked about the bus status they told that bus has already left the boarding point and was very rude with me saying that its my mistake to not be at boarding point by 9:15 and even i was told that my name is not in their list. I told them everything happened and asked why no one from the sitara travels had contacted me to check where i am and left without taking me. But they were very rude with me saying that its their policy not to wait even for minute after the boarding time and not to call the passenger before leaving the boarding point to check the passenger availability. When contacted abhibus for justice (Refund) they arranged for a conference call with operarator and in that call also the bus operator was very rude infront of abhibus team and after all struggle i was unable to get my refund because of only one reason - i was not at boarding point at 9:15. I need refund from abhibus or sitara travels. I have attached the call log, messages and ticket details for reference.
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