I am writing to file a formal complaint against the AbhiBus app for its lack of transparency regarding the cancellation policy associated with a recent bus booking. The situation is as follows:
On [Date], I made a bus booking through the AbhiBus app for a journey scheduled for November 9th. The booking details are as follows:
Date of Travel: 9th November
Bus Operator: Pooja Travels
Origin: Pune
Destination: Wardha
Name on the Booking: Akanksha Deotale
Seat Number: L9
Booking ID: AV[protected]
The issue I am facing is that, at the time of making the reservation, I was not informed about the cancellation policy associated with this booking. As a result, I was surprised to learn that the ticket could not be canceled, as indicated by Pooja Travels, the bus operator.
I believe that clear and readily accessible information regarding the cancellation policy is essential when booking any service. In light of this, I request that the company deduct the appropriate cancellation amount, but not the full ticket price, as the date of travel is still in the future. This aligns with industry-standard practices and would be fair and reasonable.
However, AbhiBus has not provided a solution that accommodates this request, leading to the formal complaint to your respected forum. I believe that it is crucial to ensure transparency and fairness in the services offered to consumers. This situation highlights the importance of improving communication regarding cancellation policies during the booking process to avoid such disputes.
I kindly request the assistance of your forum in addressing this matter and ensuring that my concerns are appropriately addressed. I am prepared to provide any necessary documentation or information to support my case.
I hope that we can reach a resolution that is both fair and satisfactory. Your intervention in this matter is greatly appreciated.
Sincerely,
Akanksha
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